Objective

To become an integral part of a customer/technical support group in a challenging and diverse technical organization with opportunity and room to grow in San Francisco that provides a learning environment and allows contribution.

Summary

Proven project-oriented, customer-focused idividual with over five years experience in computers, and the Internet, with proficiency in over 50 separate software packages and platforms including Windows 3.1/95, Windows NT 3.x/4.0, and DOS.

Technical Experience

• Experience in numerous computer software applications including PC, MAC, and DOS based software, the Internet, intranet systems.
• Informally provided technical and PC support for internal and off-site employees for various computer and software problems and questions, including installations and troubleshooting via telephone, e-mail, and in person.
• Provided training on various software such as ACT!, MS Office 95 and 97.
• Tested and reviewed software for purchasing and implementation consideration.
• Proficient in HTML and other web-based applications.
• Created various personal webpages, corporate webmaster.

Marketing Experience

• Developed and maintained marketing communication materials and promotional material.
• Facilitated and managed redesign of corporate website.
• Designed trade show manuals and various artwork for advertising purposes.
• Designed and implemented standardized communication templates and forms.
• Wrote and edited marketing material.
• Provided research via the internet and trade shows on prospects, customers and competitors; monitoring and reporting on their current market status.
• Coordinated and successfully executed corporate presence at trade shows.

Additional Skills

• Able to manage multiple projects in deadline conscious environments.
• Highly developed interpersonal skills, relating professional with all levels within an organization.   Strong ability to work under time constraints and to make critical and effective decisions.

Software and Systems

Proficient with over 50 separate software applications and systems, including MAC, PC and DOS based.

PC BASED/IBM COMPATIBLE:

• MS Office 95/97
• WordPerfect
• Adobe Illustrator
• Act! Contact
• MS FrontPage 95/97
• Ami Pro
• Freelance Graphics
• MS Image Composer
• HotDog Professional
• HoTMetaL Pro
• NetObjects Fusion

MAC BASED:

• MS Office
• MacDraw Pro
• Claris Works
• Claris Draw
• Claris Impact
• Aldus Superpaint
• Now Contact
• Now Up-to-Date

For Work History and Reference information, please send me an e-mail.