Resume - David Marcus
6501 Rockland Road, Lithonia, Georgia 30038-3439
Phone: 770 482 8717 - Fax: 770 482-9758

My Celtic CD Reviews
My Home Page

What I Do (and Have Done)

Global Management Technologies Corporation
Vice President, Implementation
Sept. 1998--present
GMT Corp. produces software (a) to forecast workload and schedule employees, and (b) to forecast cash demand for banks and ATMs, and schedule cash shipments for optimum return on investment. As Director of Implementation, I have responsibility for documentation, quality assurance, support, implementation and consulting. It tremendously exciting to be working for a small (10-person) but profitable company that believes in its people, and will be doubling its size every year or less in the foreseeable future.
IQ Software Corporation
Product Planning Analyst
1996--Aug. 1998

In July, Information Advantage announced that it is acquiring IQ Software, a merger that will create "The World's Most Complete, Internet-Based, Business Intelligence Suite:" a proven, scalable solution that starts with enterprise reporting and extends to terabyte-sized data warehouse projects supporting complex analyses and thousands of users. I was excited to be part of it, but had previously decided to seek new employment--IQ simply became too spiritually bankrupt a place after it went public, and the CEO who had built the company turned into a micromanager who couldn't let go.
IQ Software produces client/server and Internet tools for reporting, query, and OLAP. As product planning analyst, my responsibilities are to produce functional design specifications for new Internet reporting and query products as well as for changes to existing products. I've used MS Office products and Visio to produce designs from the ground up for:
  • An ActiveX interactive query tool accessible through a Web browser to query transactional data on a corporate server.
  • The IQ Web Desktop: Java and ActiveX applets that will be used to integrate report output, queries, access to OLAP cubes, local microcubes, saved result sets, etc., with the user's desktop via his Web browser. This forms the core of our "next-generation" product.
  • The internal IQBase system that is our Web-accessible repository of technical product information ranging from "how-to" articles to bug reports and enhancement requests. HTML and CGI processes allow the addition of articles for IQBase; searching; forwarding via email; and submission of comments and corrections to the IQBase administrator. I also have complete QA and project management responsibility for this system.
As a de facto Internet/Web Publishing product area expert, I also provide product training and assistance to our QA and consulting areas.

IQ Software Corporation
Documentation Manager
1991-Aug. 1998
This is the second hat I wear for IQ Software. As part of responsibilities for user information delivery, I:
  • Use Corel Ventura Publisher and the SemWare editor (TSE) to design and create tutorials and printed documentation. Use MasterHelp and RoboHelp to create on-line help systems. Developed extensive editor macro libraries for TSE to manage documentation source libraries, coordinate printed and on-line documents and provide source-file distribution for resellers. Currently, we produce about 1,800 printed pages and help systems equivalent to about 3,000 pages per release, with 2 people.
  • Use IQ Software products to design sample reports and use HTML editors to design and develop our live Internet product demo site (
  • Use Adobe Acrobat to create electronic documentation.
  • Evaluate, schedule and oversee print vendors.
During this time we have consistently brought projects in on-time and on or under budget and we consistently win high praise from customers for usefulness of manuals and help systems. In the last seven years, documen-tation has always been ready before products were ready to ship, facilitating beta testing and in-house training.

Written Assistance, Inc.
Partner and chief analyst
Partner and chief analyst in this small consulting company formed to provide documentation-related consulting services. We unbundled the process of producing documentation into its components and provided consulting services in each area, including documentation design/packaging, content determination, templates, project staffing, technical writing, editing, and production assistance as well as documentation project management. Clients included Plus III Software, the Centers for Disease Control, Coca-Cola, BellSouth Corporation, MetaMedia, Fallon Industries, Rhodes Furniture, Peachtree Software, and IQ Software Corporation. Consistently created efficient, high-quality solutions to the problems presented by each project. Consistently invited back to perform additional work for clients.

BellSouth Mobility, Inc.
Business Analyst and Project Leader - Telecommunication Projects
In a two-year project, I had full life-cycle experience with a large-scale telecommunications project. In different phases of this project I had responsibility for:
  • Working with seven user departments to define needs and develop functional specifications for cellular call processing, billing, and customer service software.
  • Developing RFP for this system.
  • Evaluating and recommending vendors to senior management.
  • Managing the selected vendor during development, testing, and implementation to measure and ensure project quality and timeliness using methodology provided by Coopers & Lybrand.
  • Creating and implement QA plans.
  • Monitoring the vendor's data center operations when the system went into production.
  • Representing the company on standards groups for issues such as roamer validation and billing sys-tems.

  ASCO, Inc.
Technical Writer and Trainer
  • Developed documentation and training for Digital's 10th largest commercial OEM. Provided on-site customer consulting and trouble-shooting.
  • Developed formal problem tracking and analysis system.

  Total Audio Visual Services, Inc.
  • Controlled all accounting processes for this privately-held company and its subsidiary.
  • Developed controls and standardized the reporting and analysis process; prepared financial reports.
  • Worked with outside accounting company to develop financial strategies.
  • Evaluated and implemented computerized accounting methods.

  Hyatt Hotels
Assistant Controller
  • General responsibility for accounting processes.
  • Specific responsibility for accounts receivable, payroll and for general ledger reporting.


  B.A., University Professor's Program, Boston University, cum laude.

Volunteer & Community Work

  Helping out is very imortant to me. This is some of what I've done as a volunteer:
  • Former director
    • Independent Software Consultants Association
    • The Klondike Area Civic Association
    • The Chattahoochee Country Dancers
  • Founder and president (1991-1995), Friends of Arabia Mountain, an advocacy group for DeKalb County's Davidson-Arabia Mountain Nature Preserve.
  • Volunteer, Clifton Presbyterian Church Night Shelter.
  • Volunteer design and production manager, The Atlanta Celtic Quarterly, a 28-page publication of The Atlanta Celtic Festival, Inc., circulation 12,500. I also write reviews for this publication; click here to see them. (I also designed the Web pages they sit on, as well as the ones you've already seen.)