Problem 1: Unable to Launch Program

• Answer 1: The User ID file is not found. This might be due to:
  • The user has not obtained and installed a personal User ID file;
  • The user neglected to transfer his/her User ID file from a previous workstation;
  • Lotus Notes has not been properly set up with the user's User ID file. Solution: run the setup routine and specify file name and location (see also "Problem 2: Wrong Password," Answer 4, below);
  • The user transferred an existing User ID to an incompatible Notes version (see "Problem 3: ID File Corrupted," below).

  To order a new User ID file, make a request to the MIX Help Desk at (713) 241-0220, or the ELS Help Desk at (713) 245-2255, Option 1, Option 4, and provide them with the following information:

  Full name:	First name, middle initial, last name
  Employee no.:	xxxxxx
  Company:	Oil Products, other?
  User ID Type:	User or Developer?
  E-mail required:	Yes/No (No if user already has e-mail elsewhere)
  DCC no.:	Department Charge Code
  Notes version:	If an existing installation, specify version 3.2, 3.3, or 4.x
  Computer:	Laptop or desktop?
  Connection:	ELS (direct to network), stand-alone (no network), or remote (by modem via Remote Access Service [RAS])

  
  

• Answer 2: The Notes program has not been properly installed. Reinstall program.

Problem 2: "Wrong Password"

• Answer 1: Wrong password letter case. Notes passwords are case-sensitive. Be sure to turn off "Caps Lock."

  
  

• Answer 2: The installed User ID file does not belong to the current user. Solution: obtain your own personal User ID file (see "Problem 1: Unable to Launch Program," Answer 1, above), or make sure the installed User ID is the right one.

  
  

• Answer 3: Try one of the default passwords:
  • Type "password" (lower case);
  • Type "flxxxxxx" (where "f" is the user's first initial in lower case, "l" is the user's last initial in lower case, and "xxxxxx" is the user's employee number).

  
  

• Answer 4: An old version of the notes.ini file still contains a previous user's setup information. Solution: edit the notes.ini file using a text editor, as follows:
  1. Close the Notes program;
  2. Open c:\windows\notes.ini in the text editor;
  3. Delete all information below the third line of text (the "KitType" line), leaving the first three lines intact;
  4. Save the file and close the editor;
  5. Launch Notes; go through the setup routine, specifying the new User ID file and all other current information.

Problem 3: "ID File Corrupted" (Incompatible ID File Type)

• Answer 1: The User ID file is the wrong type for that Notes version. For example, Lotus Notes version 3.2 requires the "Notes" type of User ID file (as opposed to the "Desktop" type) to operate. Solution: obtain a file of the proper type.
  • To check your Notes version, watch for the small print at the lower left of the Lotus Notes sign-on window as the program is launched.
  • To check your User ID file type (available only from within the program): from the onscreen menu, select Tools / User ID / Information and examine the line for "ID type."
  • To order a new User ID file, see "Problem 1: Unable to Launch Program," Answer 1, above.

  
  

• Answer 2: The file has been damaged. This is possible, but unlikely. Solution: obtain a new copy of the file.

Problem 4: No Access to Databases

• Answer 1: The user has not been granted access to that database or function. There are two basic types of access:
  • Role-based: users are granted access on the basis of their authority level or role in the process (e.g., manager, author, designer, reader);
  • Group-based: a user may be granted access by virtue of being part of a particular group (e.g., marketing department employees are given access to marketing databases).

  If you require a higher level of access (in the case of role-based access) or access to a particular database (group-based access), contact your District Mix Coordinator, the MIX Help Desk, or the ELS Help Desk, who can submit a request to the Lotus Notes Administrator.

  
  

• Answer 2: The user's official User Name (e.g., John Q Doe/OilProducts/Shell) is not correctly registered in:
  • The Shell Notes Address Book;
  • The appropriate group files (e.g., IAP);
  • His or her User ID file;
  • The Network Workstation Setup window of the setup routine.

  
  

• Answer 3: The program works, but the databases do not. There is no network connection or the connection has been lost. Server-resident (i.e., "network") databases require an active network connection and cannot be accessed offline.

Problem 5: "File Truncated": Attached File Cannot Be Detached

As Mike Ritter writes in a comment on "USING MIX FROM A PROFIT LAPTOP" (Shared Learnings / PC Tips), "One drawback to using MIX from a Profit laptop is the inability to download and open any attachments in an Idea, Best Practice, etc. For a territory counselor to access an attachment, someone in their district office will have to open and print the document, spreadsheet, etc. for them."

In other words, there is no way to get around this "problem," as it is by design. Associated files will have to be downloaded by someone on a direct network connection, or by some other means (e.g., placing the file on the common drive for retrieval).

Note also that under "Replication Settings" (File / Database / Information / Replication), at least on some installations, Notes is set to "Truncate large documents and remove attachments." It is unclear what Notes considers a "large" document, but that could certainly be the source of some of the attachment confusion.

One solution to accessing truncated files, however, might be this: After highlighting the attached file, Notes allows you to select View / Refresh Truncated Document. This normally produces a list of databases, by author, residing on a server. Presumably, the file contents have been placed on that server by the author. However, if you cannot access that server, you still cannot access the file.

9/18/96