What To Do In An Emergency

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DIAL 999

You will then be put through to a British Telecom emergency operator, as soon as the operator answers your call you are being recorded, and the address of the subscriber or telephone kiosk the call is made from is traced and logged

They will ask you which service you require

Say Clearly Either

Fire

Police

Ambulance

For this example you require the Fire Service for an incident in Ludgershall

The emergency operator will put you through to Wiltshire Fire Brigade control room where a control operator will take your call The information they will require from you is

The ADDRESS of the incident

The TOWN in which the incident is in

The NATURE of the incident

The nearest MAIN ROAD to the incident

Additional information could be any LANDMARKS near to the incident

For this example this incident is a house fire at 10 Dewys Lane in Ludgershall, People are trapped in the house, and the house is by the Queens Head pub

so the ADDRESS is 10 DEWYS LANE

The TOWN is LUDGERSHALL

The NATURE is a HOUSE FIRE with PEOPLE TRAPPED

The nearest MAIN ROAD is THE HIGH STREET

And the LANDMARK is THE QUEENS HEAD PUB

So What Happens Next ?

The information is gathered and sent to Ludgershall Fire Station where the turnout system operates and a teleprinter message is received,an example can be seen below, telling the station which appliance to attend and all the information you have given

Press to see mobilisation printout The Fire Service control will also inform the Police and Ambulance All services will be mobilized within minutes Always remember to speak clearly and slowly Give as much information as you can And NEVER EVER give malicious calls to the emergency services, the consequences could be disastrous and the penalties heavy