Computer Problems Report Form

1. Describe your problem:
_______________________________________________________________________________
__________________________


2. Now, Describe the problem accurately:
_______________________________________________________________________________
__________________________


3. Specualate wildly about the cause of the problem:
_______________________________________________________________________________
__________________________


4. Problem severity:
A. Minor____
B. Minor____
C. Minor____
D. Trivial____


5. Nature of the Problem:
A. locked-up____
B. frozen____
C. hung____
D. strange smell____

6. Is your computer plugged in? Yes___No___
7. Is it turned on? Yes___No___
8. Have you tried to fix it yoursel? Yes___No___
9. Have you made it worse? Yes___
10. Have you turned the computer off and than back on again? Yes___No___
11. Have you had "a friend" who "knows all about computers" try to fix it for you? Yes___No___
12. Did they make it even worse? Yes___No___
13. Have you read the manual? Yes___No___
14. Are you sure you've read the manual? Maybe___No___
15. Are you absolutely certain you've read the manual? No___
16. If you read the manual, do you think you understood it? Yes___No___
17. If yes, please explain why you can'g fix the problem yourself?
_________________________________________________________________
18. What were you doing with your computer at the time the problen occurred?
_________________________________________________________________
19. If you answered 'nothing' than explain why you were logged in?
_________________________________________________________________
20. Are you sure your aren't imagining the problem? Yes___No___
21. Does the clock on your home VCR blink 12:00? Yes___No___
22. Do you have a copy of "PCs for Dummies"? Yes___No___
23. Do you have any independent witnesses to the problem? Yes___No___
24. Do you have any electronics products in your home that do work? Yes___No___
25. Is there anyone else you can blame this problem on? Yes___No___
26. Have you given the machine a good whack on the top? Yes___No___
27. Is the machine on fire? Yes___No___
28. Can you do something else instead of bothering me? Yes___

This page hosted by Get your own Free Home Page

Yoda	BRUCE's HOME	Drew's HOME	MY STORE
Pink Panther	BRUCE's MAIL	sHOw MRR	STORE MAIL