Chess.Net Question 2: What is the normal average delay of investigating suspicion reports?

Answer: Normally, these complaints will be investigated within 1-3 days of receipt. The time delay can change based on admin workload, availability of admins to evaluate the complaint, and the existence of sufficient evidence to examine. The actual investigation time will depend on whether the 'suspect' continues to log in and play games so that we can have data to evaluate.


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