Brenda M. Kretzer
Objective: To increase my experience supervisory and management while offering your company my experience in market research, customer service telephony positions, and web publishing.
Employment History
ConocoPhillips March 2007 to Present
Bartlesville, OK
ServiceDesk Analyst-Service and support of Global ConocoPhillips sites. Main intake desk for all CoP applications. Troubleshooting of Microsoft Software, and many custom CoP service apps. Preliminary hardware troubleshooting with followup local ticket assignment.
Diversified Systems Resources September 2000 to March 2007
Bartlesville, OK
Project Manager-Promoted to Project Manager. Full responsibility of customer facing communication of expectations of the client to all internal departments of DSR and delivery of said expectations. Duties involved communication with development, tech support, provisioning, legal, accounting, and executive management.
Critical Projects Team Lead-Promoted to micromanagement of a small team in our critical projects area plus all the duties of a CST.
Customer Support Services Technician-Troubleshooting internet connectivity software of all types. Advanced networking, PPTP, intranet and internet, expedite software.
Ponca City, OK
Market Research Interviewer-Collecting data over the phone in the form of surveys. Also given extra time to help with minor office tasks.
Thompson Oil Co (TTT) June 99 to Sept. 99
Ponca City, OK
Gas station clerk-Running cash register, doing daily paper work and keeping the store clean.
Sykes Enterprises Inc. April 97 to June 99
Ponca City, OK
Computer Customer Support Technician-Troubleshooting all hardware and software offered on Gateway PCs.
Help Desk Technician- All duties of a CST and that of an internal help desk tech. Parts pull faxing and verification. A small amount of training and mentoring on the transition team.
ARAMARK Sept. 96 to April 97
Abilene, TX (Abilene Christian University)
Line Server/Concession Stand-Serving food, cleaning, running cash register.
Subway February 96 to August 96
Port Aransas, TX
Sandwich Artist-Making sandwiches, running cash register.
Education and Certification
University of Phoenix - Bachelors Degree in Information Technology
Training Certification at Sykes-
Trained on DOS, Win 3.x Win9x, Most Microsoft Office apps, Limited experience in Microsoft Access.
Aransas Pass High School- Graduated with Honors. Aransas Pass, TX
Help Desk Institute (HDI) Certified
Nationally accredited help desk certification. See http://www.thinkhdi.com/
References available upon request.
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