THE MALTA INTERNET SURVEY


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Please note that this survey is meant to be filled only by Internet subscribers in Malta.
Please select the most appropriate answer.

Please note that this field is optional. You can remain anonymous, however if you insert your email address, the form could be authenticated and I could have more accurate data. Also, I would be able to inform you when the data of the survey if published.

(1) How old are you?
Less than 18
From 18 to 23
More than 23

(2)What kind of user are you?
Primary/ Secondry School Student
Junior College / Post Secondy Student
University Student
Home
At Work only
Business

(3)What do you use the Internet mostly for?
Work
Study
Leisure

(4)For how long have you been using the Internet?
More than one year
Less than one year but more than 9 months
Less than 9 months but more than 6 months
Less than 6 months but more than 3 months
Less than 3 months

(5)How many times have you changed your Internet Service Provider?
Never
Once
Twice
More than twice

(5.1)What have influenced you most to change your ISP?

I Could not login
It was slow
It increased the fees
I found a better one

(5.2)How many times do you login?

More than 1 time daily
Almost everyday
More than 4 times a week
More than once a week but less than 5 times
Once a week
Once in a while per month

(6)How many hours per week do you stay logged in?
Less than 10 hours
Between 10 and 20 hours
Between 20 and 30 hours
More than 30 hours

(7)How many hours per week would you stay logged in assuming there are no online fees (including free telephone)?
Less than 10 hours
Between 10 and 20 hours
Between 20 and 30 hours
More than 30 hours

(8)How do you find it to connect between 6pm to midnight?
I always connect, it is rarely busy
I rarely connect, it is always busy
It is impossible to connect

(9) How much does your ISP charge you monthly in £M?
0-5
5-10
10-15
more than 15

(10) How much does your ISP charge per hour in £M?

nothing
less than 20 cents
more than 20 cents but less than 30
more than 30 cents but less than 40
more or equal to 40 cents

(11) If you are subscribed with a limited access service provider (an ISP who charges for the time online), how many free hours does he give between 6pm and 6am, per month
No free hours
less than 20 hours
more than 20 hours but less than 30 hours
more than 30 hours but less than 40 hours
more or equal to 40 cents

(12) What is the speed of your modem?
14.4K modems
28.8K modems
33.3K modems
A direct line

(13)Would you invest in faster modems, or faster technology assuming your Internet service remains in the same condition it is now?
Of course not
Sure
I don't know

(14)Would you consider to use other media other than the Telemalta standard phone system?
Yes, I would really use ISDN.
Yes, I would use cable modems.
No, better to use modems.

(15)What is the most important for an ISP?
Low priced
Fast
Reliable
Easy to connect

(16)Would you stay with your current service provider if it increases the fees by more than 50%?
Yes
No
I will consider it

(17)Do you have a web page with your ISP which is included in your subscribtion for free?
No, I cannot have one
No, but I can have one
No, II can have one but prefer other servers
Yes I have

(18)What is the service you use most?
WWW (web browsing)
Email
FTP
News groups
Chat

(19)Do you check Maltese business sites?
Always
Sometimes
Never

(20)Would you recommend your ISP to anyone else?
No
Yes
I will decide according to his/her situation

(21)Would you recommend someone who does not have Internet access to subscribe with any service provider ?
No
Yes
I will decide according to his/her situation

(22)How many people do you know that have a modems but do not have an Internet account?
No one
1 person
2 persons
3 persons
more than 3 persons

(23)How do rank the Internet service in Malta?
Very bad
Bad
Fair
Good
Very Good


Please write down here any comments, answer any unclear questions, or state any assumptions made in answering the survey.
Please, briefly, tell what other services offered by Maltese Internet Service Providors you would you like, and things which are boring you.

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