Thursday, August 24th at 4:00 p.m. EST Topic: The Imact of TOC Summary: The main focus of the meeting was to determine what, if any, points of our wishlist we needed to add, redefine, or resubmit. All were in general agreement that Customer Care and the user interfaces to technical assistance, help, and system status needed a lot of improvement (see our subsequent report Focus on Item #10 at end of the 08/23/2000 transcript). Attendance: ClubFoundersClub (AngelPie_Mouse), Valerie_008, dallen2558y, drjae7, mmc_1_uk. clubfoundersclub says, Hey, Valerie clubfoundersclub is back. clubfoundersclub says, I was just catching up on the TOC board valerie_008 says, Me too. valerie_008 says, I think Warren is gone. clubfoundersclub says, He did say he had to go somewhere this week valerie_008 says, Hello.. clubfoundersclub says, reason for no chat in TOC yesterday valerie_008 says, He was in TOC the night before... valerie_008 says, Right! clubfoundersclub says, You mean he had a chat session and I missed it? valerie_008 says, No - not at all ... clubfoundersclub says, whew! valerie_008 says, I think he was at home.. and answered20 questions from 1 to 4 am... clubfoundersclub says, He answered a pile of questions, that's for certain clubfoundersclub says, but I think he was trying to do some catch up before heading out until Monday clubfoundersclub says, assumption valerie_008 says, I think so. clubfoundersclub says, I haven't actually seen a post yet that says so. clubfoundersclub says, well, I hope a few more European members show up here valerie_008 says, I don't know... LOL valerie_008 says, Europe is small... valerie_008 says, I just updated the summary clubfoundersclub says, Yah, but we have six members from Scotland alone valerie_008 says, it is only 21:00 in Scotland - here 22:00 - 10 pm for you.. clubfoundersclub says, nod...it's 1 p.m. here in California valerie_008 says, I read the script from last night's chat. dallen2558y enters clubfoundersclub says, Hey Dallen valerie_008 says, and I realize that there is a big gap between the level of information - we are much ahead... clubfoundersclub says, you mean a gap between people following TOC and those not? dallen2558y says, hey there dallen2558y says, I made it clubfoundersclub says, Thanks for coming Dallen valerie_008 says, Tampa Bay... in Europe? ;-) dallen2558y says, what's going on? clubfoundersclub says, I am fond of Val, but I could have one-on-one conversation with her anytime. dallen2558y says, F L O R I D A clubfoundersclub says, I saw he was online and invited him valerie_008 says, I know.. dallen2558y says, actually I was heading for the chat anyway, but my phone won't stop dallen2558y says, When can we expect all these big changes? clubfoundersclub says, well, some changes are coming in the next two to three weeks valerie_008 says, I never was in the States... but Florida is on my list... valerie_008 says, It is not a Yahoo! phone... valerie_008 says, What do you think about the transition phase? Every day interruptions? clubfoundersclub says, most not until after the 1st of the year valerie_008 says, It is not a simple move dallen2558y says, land line clubfoundersclub says, It's on my list too. clubfoundersclub says, <--loves the mouse valerie_008 says, there are two clulures - coming together in a new product clubfoundersclub says, I was in Florida once, years ago, before they built Disney World dallen2558y says, Val is from UK? clubfoundersclub says, Easter time in Ft. Lauderdale dallen2558y says, fort liquordale? valerie_008 says, No. Switzerland valerie_008 says, huh what a chat lag... dallen2558y is away (on the phone) clubfoundersclub says, It used to be that, didn't it. But I was a little kid when my parents took me. clubfoundersclub says, First time I saw the ocean and there was a big storm that almost took our car off the road into the water. dallen2558y is back. valerie_008 says, LOL drjae7 enters dallen2558y says, Im on the Gulf of Mexico side of FL, 100 mi (160km) to Disney World) clubfoundersclub says, Welcome, DrJae7 drjae7 says, yeah wassup clubfoundersclub says, Gee, I guess you don't get the local resident rates clubfoundersclub says, We're having a Matinee Chat for North America or a GMT Chat for Europe clubfoundersclub says, Topic: The Impact of The Official Club and info coming out of it. clubfoundersclub says, trying to revise or create a new wishlist since a lot of what we originally asked for has been answered valerie_008 says, 2690 posts... drjae7 says, I joined this club and official club just so I knew what was going on with yahoo clubs and when new fetures and stuff were coming clubfoundersclub says, and of course, go over the old wishlist, so you know what is happening dallen2558y says, yes clubfoundersclub says, Preface: Yahoo! is merging with eGroups and combining product clubfoundersclub says, that means new features in our clubs drjae7 says, yeah clubfoundersclub says, a lot of them clubfoundersclub says, we'll get polls, e-mail to and from the message board clubfoundersclub says, and expanded privileges in controlling our clubs dallen2558y says, are they taking this chat platform out of thedark ages? valerie_008 says, We usually only speak about techn ical features valerie_008 says, Defining new features in one thing: It would be great if CFC also could think about organising a club, defining founders responsibilities and much more. clubfoundersclub says, that's where we are headed, Val clubfoundersclub says, The more features that may be customized, the more possibility of error valerie_008 says, because they were experimented. clubfoundersclub says, when we used to allow clubsite links in our Links section, I'd regularly have to repair the URLs people left up valerie_008 says, a good example! clubfoundersclub says, they would write: http://club.yahoo.com/clubname clubfoundersclub says, which isn't going to get there dallen2558y says, clubs? valerie_008 says, club founders need guidelines, checklists, maybe help desk... clubfoundersclub says, the proper address is http://clubs.yahoo.com/clubs/clubname valerie_008 says, This is an exception! valerie_008 says, ALL other Yahoo services are: valerie_008 says, http://service.yahoo.com/identifier clubfoundersclub says, exactly valerie_008 says, we should ask Warren why this is... clubfoundersclub says, one of the things we were saying last night was that we needed more communication with Yahoo! when things go wrong valerie_008 says, maybe he knows clubfoundersclub says, and definitely, a system status page so we know if they are aware there is a problem valerie_008 says, All these new features arising.. are all the major feI hope they wiull work on it dallen2558y says, is Warren a yahoo! employee working in official capacity at that club? valerie_008 says, LOL something from my text buffer... clubfoundersclub says, Customer Care seems to be the worst department in Yahoo! clubfoundersclub says, and they hide the contact information for it too well clubfoundersclub says, LOL valerie_008 says, Customer Care has ONE big problem: valerie_008 says, everything growths... valerie_008 says, but not this service valerie_008 says, I heard: they get about 1000 mails ... a day! drjae7 says, I have a question Its asked all the time but do you know when yahoo will enable the backround feature again clubfoundersclub says, Anyway, this meeting isn't to hash out what Valerie and I know, it's to find out what you guys should know and what you want clubfoundersclub says, I asked at the last chat...will we be able to deck the halls with boughs of holly this Christmas? clubfoundersclub says, and he said definitely by Christmas clubfoundersclub says, unfortunately, he doesn't have control over that though drjae7 says, ok valerie_008 says, It is complicated: valerie_008 says, background is a matter of My Yahoo! clubfoundersclub says, the background, like colors, is under the control of My Yahoo! valerie_008 says, drjae7 says, yeah I heard clubfoundersclub says, so when My Yahoo! gets off its butt and fixes it, then he can write the module that coopts it valerie_008 says, It is not priority one... drjae7 says, and another question about the format of yahoo clubs will they have an option of frames or no frames???? clubfoundersclub says, see, but I don't understand why it could not be handled through the same department that does club pictures clubfoundersclub says, unless that is the same department clubfoundersclub says, You don't like the frames? clubfoundersclub says, I thought it was the first time I ever saw a good functional use for them drjae7 says, I have seen better clubfoundersclub says, usually, frames take up more space than their worth drjae7 says, The frames have started to get boring clubfoundersclub says, but if you've ever seen an eGroup club, you will be glad you have frames valerie_008 says, You say it! drjae7 says, maybe but Ive never seen Egroups clubfoundersclub says, join ours...http://www.egroups.com/community/clubfoundersclub clubfoundersclub says, I created it just so our members could see the difference valerie_008 says, big difference drjae7 says, they could still have frames but the thing is maybe a different kind of frames seting clubfoundersclub says, well, backgrounds and some flexibility on what goes on the Home clubsite page will make a difference clubfoundersclub says, they will be adding My Briefcase for example clubfoundersclub says, which will mean document storage drjae7 says, thats good clubfoundersclub says, more photos clubfoundersclub says, some avi clubfoundersclub says, and sounds drjae7 says, so we could upload and download video files and audio files clubfoundersclub says, we're looking at a year's worth of change down the road though clubfoundersclub says, not all at once drjae7 says, ok drjae7 says, but as it gets better eventually you will be able too clubfoundersclub says, and I really hope they incorporate a shut-off for e-mail clubfoundersclub says, I joined a club before creating the one for CFC and it flooded my mailbox valerie_008 says, Look in your briefcase and check the upload tools. Very sophisticated! dallen2558y says, Why can a non-member check the members list. Should be a members only area IMHO drjae7 says, ok clubfoundersclub says, let's say you don't want to join a club that has a certain person in it. dallen2558y says, great way to poach members from similar clubs clubfoundersclub says, the only way to find out if that person is in the club is? dallen2558y says, i see clubfoundersclub says, yes, it is clubfoundersclub says, a way to poach members clubfoundersclub says, but if you are doing your job right, people won't jump ship dallen2558y says, may as well let em look at the pix too clubfoundersclub says, too, the competition is healthy for your club valerie_008 says, I think so clubfoundersclub says, they bring ideas from elsewhere keeping you fresh valerie_008 says, See the founders clubs! clubfoundersclub says, most founders of founder clubs belong to each others clubs