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I worked in sales flogging electrical equipment and all sorts of other wirey things for a couple of years, but I could tell there wasn't much room for career growth. Fortunately, the company held aptitude testing and I signed up on the chance that I might get a better position. When the results came back, they wanted me to become a serviceman dispatcher. I guess I deserved it. The thing is that if I didn't take it I'd lose my job and I'd have to do something really bad. (Hot tar. No shirt. Eight dollars and hour. Don't forget.)
It wasn't so bad and I eventually got the hang of it. Okay, there were a few bad experiences. I often went on calls myself to assess broken equipment about which I knew nothing. Sometimes I'd stand there, with my arm resting on a big metal something, and say, "So where's the machine?"
I had to read the manuals to learn how to take the covers off some machines. But I learned that if the customer liked me, I could buy a little time. Then I'd fix what I could and for the rest I'd scream for help. Mostly, on pure instinct, I did okay.
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