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Home
I
Introduction I
Poetry
I
Literature Review I
Methodology I
Findings & Results I
Implications I
Conclusions
Comparative
Charts
Table 1: Analysis of clarity and
range/breadth in service offerings
|
|
|
Cargo Exp Ltd |
|
Cargo-Lift |
|
Calgary Inc |
|
PROCESS |
|
Index1 |
Index3 |
|
Index1 |
Index3 |
|
Index1 |
Index3 |
|
Export Trade Compliance |
|
0.900 |
0.100 |
|
0.200 |
0.200 |
|
0.500 |
0.500 |
|
Import Trade Compliance |
|
0.900 |
0.100 |
|
0.200 |
0.200 |
|
0.500 |
0.600 |
|
Generate trade documentation |
|
1.000 |
0.000 |
|
0.200 |
0.600 |
|
0.200 |
1.000 |
|
Landed Cost |
|
1.000 |
0.000 |
|
0.667 |
0.000 |
|
0.667 |
0.000 |
|
Arrange/manage International Transportation |
|
0.500 |
0.375 |
|
0.375 |
0.500 |
|
0.375 |
0.500 |
|
Supply Chain Management |
|
0.667 |
0.222 |
|
0.111 |
0.222 |
|
0.000 |
0.444 |
|
Transactional (Global logistics) processes overall |
|
0.800 |
0.156 |
|
0.244 |
0.289 |
|
0.356 |
0.533 |
|
|
|
|
|
|
|
|
|
|
|
|
Reverse Logistics |
|
0.300 |
0.200 |
|
0.200 |
0.200 |
|
0.100 |
0.100 |
|
Duty/Tax Drawback/Remission |
|
0.455 |
0.000 |
|
0.273 |
0.091 |
|
0.364 |
0.273 |
|
Compliance Audit |
|
0.500 |
0.000 |
|
0.000 |
0.000 |
|
0.125 |
0.000 |
|
Management Reporting |
|
0.600 |
0.000 |
|
0.000 |
0.200 |
|
0.000 |
0.100 |
|
Other post-transactional processes |
|
0.000 |
0.333 |
|
0.000 |
0.000 |
|
0.000 |
0.167 |
|
Post-transactional processes overall |
|
0.422
|
0.089 |
|
0.111 |
0.111 |
|
0.133 |
0.133 |
|
|
|
|
|
|
|
|
|
|
|
|
All service/capability elements overall |
|
0.611 |
0.122 |
|
0.178 |
0.200 |
|
0.244 |
0.333 |
|
|
|
|
|
|
|
|
|
|
|
- Of all the services we were
looking for, Cargo Expediters failed to clarify whether or not they offered
61% of them.
- Both Cargo-Lift and Calgary
Customs Brokers were much clearer on their offerings.
- In terms of providing services for
the process elements, Calgary Customs Brokers provided service for 53% of the
transactional processes, and 33% of the service elements overall.
- Cargo Expediters and Cargo-Lift
provided services for 12% and 20% of the service elements overall,
respectively.
Table 2: Analysis of the level of
digitization
|
|
|
Cargo Exp Ltd |
|
Cargo-Lift |
|
Calgary Ltd |
|
PROCESS |
|
Index1 |
Index2 |
Index3 |
|
Index1 |
Index2 |
Index3 |
|
Index1 |
Index2 |
Index3 |
|
Export Trade Compliance |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.300 |
0.200 |
0.300 |
|
Import Trade Compliance |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.300 |
0.200 |
0.300 |
|
Generate trade documentation |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.400 |
0.400 |
0.400 |
|
Landed Cost |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Arrange/manage International Transportation |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.125 |
0.000 |
0.125 |
|
Supply Chain Management |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.111 |
0.000 |
0.111 |
|
Transactional (Global logistics) processes overall |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.222 |
0.133 |
0.222 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Reverse Logistics |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Duty/Tax Drawback/Remission |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Compliance Audit |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Management Reporting |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Other post-transactional processes |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
Post-transactional processes overall |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
All service/capability elements overall |
|
0.000 |
0.000 |
0.000 |
|
0.000 |
0.000 |
0.000 |
|
0.111 |
0.067 |
0.111 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
- Cargo Expediters and Cargo-Lift
possess no level of digitalization of services either at their site or through
a link to another site.
- Calgary Customs Brokers is able to
provide 11% of the service process elements by digital means, either through
their own site, or through some other digital means.
- 6.7% of the services can be
digitally transacted for right at their website.
Table 3: Analysis of geographic
coverage/scope
|
|
|
Cargo Exp |
|
Cargo-Lift |
|
Calgary Ltd |
|
PROCESS |
|
Metric1 |
Metric2 |
Metric3 |
|
Metric1 |
Metric2 |
Metric3 |
|
Metric1 |
Metric2 |
Metric3 |
|
Export Trade Compliance |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Import Trade Compliance |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Generate trade documentation |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Landed Cost |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Arrange/manage International Transportation |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Supply Chain Management |
|
##### |
##### |
##### |
|
8.0 |
4.0 |
##### |
|
3.0 |
1.0 |
1.0 |
|
Transactional (Global logistics) processes overall |
|
#### |
#### |
#### |
|
8.0 |
4.0 |
#### |
|
3.0 |
1.0 |
1.0 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Reverse Logistics |
|
##### |
##### |
##### |
|
8.00 |
4.00 |
##### |
|
3.00 |
1.00 |
1.00 |
|
Duty/Tax Drawback/Remission |
|
##### |
##### |
##### |
|
8.00 |
4.00 |
##### |
|
3.00 |
1.00 |
1.00 |
|
Compliance Audit |
|
##### |
##### |
##### |
|
8.00 |
4.00 |
##### |
|
3.00 |
1.00 |
1.00 |
|
Management Reporting |
|
##### |
##### |
##### |
|
8.00 |
4.00 |
##### |
|
3.00 |
1.00 |
1.00 |
|
Other post-transactional processes |
|
##### |
##### |
##### |
|
8.00 |
4.00 |
##### |
|
3.00 |
1.00 |
1.00 |
|
Post-transactional processes overall |
|
#### |
#### |
#### |
|
8.00 |
4.00 |
#### |
|
3.00 |
1.00 |
1.00 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
All service/capability elements overall |
|
#### |
#### |
#### |
|
8.00 |
4.00 |
#### |
|
3.00 |
1.00 |
1.00 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
- Cargo Expediters do not explicitly
state any countries in which it operates.
- Cargo-Lift states nine different
countries, covering four continents, in which it has completed projects in,
however, there is no mention of any trade regions they work within.
- Although they mention that they
represent many international firms, website evidence only assures Calgary
Customs Brokers operations within the NAFTA spectrum.
Table 4: Analysis of the
depth/strength/thoroughness of service offerings
Table 4-1: Cargo Expediters Ltd.
|
PROCESS |
|
|
Transactional (Global Logistics)
processes overall |
Only provide a listing of some
services offered
No claims of the depth of service
provided |
|
Post-transactional processes
overall |
Some post-transactional services
are explicitly stated
No claims of the depth of service
provided |
·
For the two process categories that we analyzed, Cargo Expediters
Ltd. failed to provide anything more than a brief list of the processes they
offered.
·
There were no macro-level statistics provided about any of the
areas in which they operate.
Table 4-2: Cargo-Lift
Transportation Services Inc.
|
PROCESS |
Cargo-Lift Transportation
Services Inc. |
|
Transactional (Global Logistics)
processes overall |
Claim use of their advanced EDI
systems provide exceptional service
Most services are only provided
in list form with no claims to the depth of service provided |
|
Post-transactional processes
overall |
Very few services are explicitly
stated
There are no claims to the depth
of the post-transactional services offered |
·
For almost all of the process categories, Cargo-Lift only provides
a listing of the services they offer.
·
They do, however, provide an in-depth description of how they can
use their advanced EDI can benefit customers in terms of electronic bookings,
and total support throughout the transaction process.
Table 4-3: Calgary Customs Brokers
Ltd.
|
PROCESS |
Calgary Customs Brokers Ltd. |
|
Transactional (Global Logistics)
processes overall |
More in-depth description of the
services they provide
Claim to offer thorough support
throughout the transactional process |
|
Post-transactional processes
overall |
Only provide a listing of some of
the services offered
No claims of the depth of
services provided |
·
Calgary Customs Brokers Ltd. provide a more detailed description
of the services they offer, as well as claiming that they will do their best to
get goods over the border as fast and cheap as possible
·
In terms of post-transactional processes, it is more difficult to
determine the extent of their services.
Table 5: Analysis of the
proprietary nature of the service support systems
|
|
|
Cargo Exp |
|
Cargo-Lift |
|
Calgary Ltd. |
|
PROCESS |
|
Index1 |
Index2 |
|
Index1 |
Index2 |
|
Index1 |
Index2 |
|
Export Trade Compliance |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.200 |
|
Import Trade Compliance |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.200 |
|
Generate trade documentation |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.400 |
|
Landed Cost |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Arrange/manage International Transportation |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Supply Chain Management |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Transactional (Global logistics) processes overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.133 |
|
|
|
|
|
|
|
|
|
|
|
|
Reverse Logistics |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Duty/Tax Drawback/Remission |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Compliance Audit |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Management Reporting |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Other post-transactional processes |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Post-transactional processes overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
|
|
|
|
|
|
|
|
|
|
|
All service/capability elements overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.067 |
|
|
|
|
|
|
|
|
|
|
|
- Cargo Expediters, and Cargo-Lift
do not perform any service process elements digitally themselves, or via links
to other broker’s sites.
- Calgary Customs Brokers does
provide some transactional processes by digital means, and 6.7% of the service
elements overall.
Table 6: Analysis of the
testability and functionality of brokers’ service support systems
|
|
|
Cargo Exp |
|
Cargo-Lift |
|
Calgary Ltd |
|
PROCESS |
|
Index1 |
Index2 |
|
Index1 |
Index2 |
|
Index1 |
Index2 |
|
Export Trade Compliance |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Import Trade Compliance |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Generate trade documentation |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Landed Cost |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Arrange/manage International Transportation |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Supply Chain Management |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Transactional (Global logistics) processes overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
|
|
|
|
|
|
|
|
|
|
|
Reverse Logistics |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Duty/Tax Drawback/Remission |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Compliance Audit |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Management Reporting |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Other post-transactional processes |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
Post-transactional processes overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
|
|
|
|
|
|
|
|
|
|
|
All service/capability elements overall |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
0.000 |
0.000 |
|
|
|
|
|
|
|
|
|
|
|
| 