| Benjamin Adam Younkins |
318
Mueller Ave, # 3 |
| benyounkins@yahoo.com |
Pittsburgh, PA
15205 |
| http://www.oocities.org/benyounkins |
(724) 664 - 4005 |
| Education |
Bachelor
of Science ~ Computer Science
Minor ~ Business Managment |
May 2001
|
| Wheeling Jesuit University |
Wheeling, WV |
| Full
Academic Scholarship |
3.475
GPA |
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| Experience |
Helpdesk Technician
| 06/04 - 08/04 |
Mellon Financial Group |
Pittsburgh, PA |
-Administrating
accounts in Active Directory, Exchange, and mainframe
-Nationwide phone and remote control support for end users
Deskside Support Specialist - 2nd Level
| 01/04 - 06/04 |
GlaxoSmithKline / Xerox Global Services |
Pittsburgh, PA |
-Upgrading
users from Windows NT to XP while supporting both OS's
-Maintaining iPaqs, Palms, & Blackberry devices
in Lotus Notes environment
Helpdesk Technician
| 05/03 - 01/04 |
Medrad, Inc. |
Pittsburgh, PA |
-Active
Directory administration, some MS Exchange and SAP
-Computer images built and rolled out, printers
maintained
-Install & some support: ClearQuest, SAP, ProductCenter,
Business Engine
-90%+ satisfaction rating on follow-up surveys
-Responsible for tape backup and transactions with
off-site storage
Contractor,
various short assignments
| 11/02 - 5/03 |
Manpower and Associates |
Pittsburgh, PA |
QA Tester for Windows XP Migration
| 8/02 - 9/02 |
Mellon Financial Group |
Pittsburgh, PA |
-Break/fail tested legacy
software in XP environment
-Submitted software with installation specifications
to InstallShield
-Participated in MSI pushes over SMS and Active
Directory
Helpdesk Technician
| 4/02 - 7/02 |
FedEx Ground World HQ |
Coraopolis, PA |
-Imaged, configured and
installed over 200 computers in one month
-Received contract extension due to exemplary work
Helpdesk Technician (Internship)
| 9/99 - 5/00 |
NASA Nat'l Technology Transfer Center |
Wheeling, WV |
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| Helpdesk
Skills |
Skill Sets
| |
Windows NT/2000/XP, Microsoft Office
& Outlook, Active Directory, Visio, Lotus Notes, Internet
Explorer, Netscape, SAP, some Linux |
Environments Supported
| |
Small (~100 employees) & Large (5000+);
Govt. & Corporate;
Support: face-to-face, via telephone, & remote computer
control |
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| Development
Skills |
Programming Languages
| |
C/C++, HTML, JavaScript, CSS, OpenGL,
ASP, SQL |
Production Applications
| |
Adobe Photoshop, Borland C++, Macromedia
Dreamweaver |
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