Topic: trouble receiving email. Checked all settings.. no errors.. connects to the msn pop mail and receives the list of messages from the server which is comming back null as no mail is downloaded.. no problems sending email (through the secure smtp server).... blah the rest of your questions you can ask me directly
Jim: Hi EnlgMa , thank you for using MSN Interactive Online Support. My name is Jim, I will be your Online Technical Support Engineer.
EnIgMaDeadsouls: great
EnIgMaDeadsouls: blah
Jim: What software do you use to check your email, MSN Explorer, Outlook Express or Outlook?
EnIgMaDeadsouls: outlook express 5.5
Jim: Could you tell me roughly how long this has been happening? i.e. hours, days, weeks?
EnIgMaDeadsouls: nothing like caned responces
EnIgMaDeadsouls: 4 days or so
Jim: That’s great! You have provided the information in a nice way. It was of great help.
Jim: I highly appreciate your concern and can understand how frustrating it would be for you. I would have felt the same if I would have been at your place. Believe me that together, with your co-operation and help we will be able to resolve the issue.
Jim: Inorder to resolve this issue I suggest you to download our latest version of MSN Explorer to access your emails with MSN 7.0. It is very fast, easy to operate, secure and reliable also you can add upto 9 users to MSN Explorer. It is free of cost. After downloading MSN Explorer you will be able to access your emails from any part of the world and from any computer.
Jim: We have had customers facing the similar issue and we were able to resolve the issue together by downloading MSN Explorer.
Jim: Would you like to use it?
EnIgMaDeadsouls: stop spaming your crap.. i just wish to get my email with out msn explorer
EnIgMaDeadsouls: I dont use msn explorer for a reason..
EnIgMaDeadsouls: its crap..
Jim: Okay let's work on your Outlook Express issue.
Jim: I am sending you the steps regarding your issue. Kindly follow the steps.
Jim: 1. Open Outlook express. 2. Go to Tools/Accounts. 3. Remove the MSN Mail accounts 4. Close Outlook Express.
Jim: Did you get all the 4 steps?
EnIgMaDeadsouls: yea i got them
Jim: Please follow the steps and let me know when you have done.
EnIgMaDeadsouls: done
Jim: I am sending you a web page that contains a suggested solution for your issue. It might appear in a separate window, but you can still contact me by minimizing that window and returning to the original Chat window.
Jim: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q171163
Jim: Have you received the web page I sent with a possible solution?
Jim: Please follow the steps given under the heading "Steps to Add and Configure a New Internet E-mail Account "
EnIgMaDeadsouls: yea i see it
Jim: You may want to add this site to your Favorites for your future reference.
EnIgMaDeadsouls: so far what i read ive done.. which includes reseting up the account in oe
(Jim has exited, in other words.. Jim has ran off as his book of canned responses has ran out of info)
(EnIgMaDeadsouls has exited, in others words.. you made Jims head hurt.. we are kicking you out)
All Jim did was spam me MSN Explorer and told me nothing I didnt already know. I like the MSN Explorer spam.. it sounds like it can help me do stuff that I ALREADY CAN WITHOUT IT! sounds like Microsofts .NET crap.. How pointless.. The only thing MSN Explorer would do is take over my system and then change my email access from pop to http.. like hotmail.. christ thats what I really want... oh and yes I am tried of my long distance carrier.. can you spam me a new one. I dont use MSN's logon manager to access my account nor do I use MSN Explorer.. I dont use them for a reason.. THEY SUCK.. and Im not stupid.. I know how to use a browser and I know how to use Dial-Up Networking (DUN). Took me some time to find the fucking "Online Technical Support" (or lack there of) on the MSN site.. their site is SOOOOOO poorly setup and the tech support area was filled with many many dead links. He did give me a link.. a link Ive been to before.. it was for about a year ago when MSN was switching things over and requiring "Secure Password Authentication" (SPA) and requiring authentication on all outgoing mail through their smtp servers. This wasnt the problem.. the problem was.. and I knew it... was a server side problem.. I just wanted proof... and he seemed like he didnt want to give me it. Later with
Hale I was able to get the proof I was looking for. They had been having server problems. About 20mins after talking with Hale I got my email.. she must had said something to a sys admin or was a sys admin or got SOMETHING done and could use her brain... unlike Jim.. note.. the most Jim did was spam me MSN Explorer, give me useless info.. and had me delete the account from Outlook Express... had to waste 2mins re-setting it up.. I have a problem of memorizing things... so I knew all the settings and so on. After taking a few mins to rest and send a funny email to Amanda of
Ga Wow! (a site I found while trying to find MSN's tech support pages.. the non-dead ones)... someone else who had msn problems.. I talked to
Hale.