RIGHTNOW TECHNOLOGIES AND TRUSTEDANSWER.COM
FORM STRATEGIC ALLIANCE
Leading CRM Outsourcer Incorporates RightNow's Award-Winning Web Customer Service System as Centerpiece of its Offering
BOZEMAN, Montana and SUNNYVALE, Calif., March 27, 2001 — RightNow Technologies (http://www.rightnow.com), a leading provider of Web customer service solutions, today announced a strategic alliance with Amdahl Corporation's TrustedAnswer.com, a premier provider of outsourced customer support services. RightNow will license its award-winning Web self-service technology, which TrustedAnswer.com will incorporate as the core component of its outsourced customer service offering.
TrustedAnswer.com (http://www.trustedanswer.com), which was launched in April 2000 by Amdahl Corporation, is a subsidiary of Fujitsu Limited (OTC: FJTSY). TrustedAnswer.com, provides technology and financial services companies with an outsourced customer support solution that combines Web customer support and leading-edge knowledge base design with professionally staffed contact centers. Backed by Fujitsu, the second-largest IT and services company in the world, TrustedAnswer.com is supported by over 40 call centers and 50 Internet data centers throughout the world. RightNow's technology will support TrustedAnswer.com's aggressive expansion in North America, Europe and the Pacific Rim.
“RightNow's rapid market acceptance is a testament to their product's ability to streamline customer support operations and improve the support experience for Web visitors,” said Tom Scholer, president of TrustedAnswer.com. “By integrating their technology into our support application platform and outsourcing service, we dramatically increase our ability to provide clients with responsive, high-quality customer care.”
“Our alliance with TrustedAnswer.com adds an authoritative services element to our offering,” said Greg Gianforte, founder and CEO of RightNow Technologies. “RightNow and TrustedAnswer.com will collaborate on a global basis, working closely with our offices in North America, Europe and the Pacific Rim.”
About TrustedAnswer.com
TrustedAnswer.com, headquartered in Sunnyvale, Calif., is a startup venture funded by Amdahl Corporation, a leading enterprise computing solutions provider.
TrustedAnswer.com's mission is to become the premier provider of hosted customer service and support with a Web-based solution as the foundation of its offering. TrustedAnswer.com can be reached on the Web at www.trustedanswer.com or by phone at 800-729-0083.
About RightNow Technologies
Founded in 1997, RightNow Technologies, a leading eService solution provider, helps companies effectively manage customer relationships on the Web. RightNow Technologies' customers include Air Canada (Nasdaq: ACNAF), eTour.com, Motorola (NYSE: MOT), Nortel (NYSE: NT), Pitney Bowes (NYSE: PBI), Polaroid (NYSE: PRD), Sanyo (Nasdaq: SANYY), Social Security Administration, Sprint (NYSE: FON and NYSE: PCS), Union Bank and Trust (Nasdaq: UBSC), Xerox (NYSE: XRX) and more than 1,000 other organizations. RightNow Technologies' world headquarters are located at 77 Discovery Drive, Bozeman, MT 59718. RightNow can be reached by phone at 877-363-5678, by fax at 406-522-4227, by email at info@rightnow.com or on the Web at www.rightnow.com. Additional RightNow offices are located in Dallas, London, Munich and Sydney, Australia.
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