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INTRAGROUP CONFLICT
OBNotes.HTM by WILF H. RATZBURG
When group members have interpersonal problems and are angry with one another, or experience personality clashes, they work less effectively and produce suboptimal products. | Team work is taking on
greater significance in today's organizations. With the interaction of team members comes
the possibility of conflict among these members. Relationship (affective) conflict exists when there are interpersonal incompatibilities among group members. Such incompatibilities typically include tension, animosity, and annoyance among members within a group. Employees experience frustration, strain, and uneasiness when they dislike or are disliked by others in their group. A typical response would be psychological or physical withdrawal from the disturbing situation (the group itself). |
The threat and anxiety associated with affective (relationship-oriented) conflict tends to inhibit people's cognitive functioning in processing complex information and thus inhibits individual performance. When relationship conflict is present, much of the group members' efforts are focused on resolving the personal conflicts or attempting to ignore the conflicts. These efforts severely limit group productivity. | |
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Task (cognitive)
conflict exists when there are disagreements among group members about the content of
the tasks being performed, including differences in viewpoints, ideas, and opinions. Task-related conflicts may also cause tension, antagonism, and unhappiness among group members and an unwillingness to work together in the future. In some cases, a person's normal reaction to any form of disagreement and questioning may be frustration and dissatisfaction (however advantageous the outcome of the confrontation in terms of creativity). some studies, it has been shown that people in groups with high levels of consensus about task issues express more satisfaction and desire to stay in the group than members in groups with higher levels of dissension. Therefore, conflicts that arise over task issues can be frustrating and lead to dissatisfaction with the interaction. The type of task a group performs influences the relationship between conflict and performance. Whether task conflict is beneficial depends on the type of task the group performs. Generally, task conflict is positively related to individual and group performance in nonroutine tasks.
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Groups with extreme amounts of continuing discussion and lack of consensus are unable to move into the next stage of productive work. | While cognitive
conflict is generally considered to be beneficial to team creativity, it is
likely that there is an optimal level of task conflict beyond which individual and
group performance diminishes. High levels of conflict may in fact interfere with group
performance. Members can become overwhelmed with the amount of conflicting information and
subsequently become side-tracked; losing sight of the original goal of the discussion. If the task is simple, discussions of task strategy are not necessary, since members can usually rely on standard operating procedures. In groups performing routine tasks, disagreements about the content of the task are generally detrimental to group functioning. |
Conflict about the task is a hindrance in groups performing routine tasks because it interferes with efficient processing. |
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When group members do not depend on one another to complete their work and are not required to work closely with one another, interpersonal problems will not be as detrimental as they are in groups that are highly interdependent | As is the case with
intergroup conflict, increased interaction and dependence among members causes conflict
to have an intensified effect on outcomes. Task interdependence increases the
amount and intensity of interaction among members. Consequently, there is more
opportunity for conflict to occur. Interestingly, even though task-related discussions and arguments may assist nonroutine groups in performing well, some members may be very dissatisfied with the process and want to leave. One possible explanation is that certain group members may have their own preferences for being open about or avoiding conflict, and even productive task conflict may make them uncomfortable. |
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