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Contacts:

Pete Cavanaugh, Unisys, 215-986-7884 Internet: peterdcavanaugh@unn.unisys.com John Wendel, Sykes Enterprises, 813-274-1000 Internet: wendeljm@corp.sykes.com

UNISYS LAUNCHES NEW SERVICE, UNVEILS SYKES ALLIANCE IN MAJOR EXPANSION OF DISTRIBUTED COMPUTING SUPPORT SERVICES PROGRAM

"Businesses who value the productivity of their end users should consider Unisys OneCALL before making a final decision on a support solution." International Data Corporation

BLUE BELL, PA, OCTOBER 7, 1996 -- Unisys Corporation's Global Customer Services (GCS) business unit today announced Unisys OneCALL, a new support service that gives corporate desktop users toll-free, one-call access to multiple providers for services and products. For clients, this innovative approach results in higher systems availability and greater administrative, financial and operational control over difficult-to-manage distributed computing environments. Unisys OneCALL is supported by a new joint development and service alliance with Sykes Enterprises, Inc., a highly regarded specialist in help-desk services.

Unlike most other end-user support services, Unisys OneCALL offers a unique combination of help desk and other service-delivery processes to provide comprehensive support -- encompassing remote, onsite and multivendor management services -- at the desktop. The new service features fully integrated systems for consistent service delivery, reporting and billing on a global basis. Consequently with Unisys OneCALL clients have an unprecedented opportunity to determine, evaluate and improve Return on Investment (ROI) of information technology across their enterprises.

"Unisys OneCALL has been well designed to meet the needs of customers looking for a single point of contact for support services," said Doug Chandler, senior analyst at International Data Corporation. "Unisys GCS is positioned to deliver on the vast promise and benefits of the single-point-of-integration service concept. Businesses who value the productivity of their end users should consider Unisys OneCALL before making a final decision on a support solution."

Unisys OneCALL's use of advanced technology and open infrastructure creates a single point of integration among clients, Unisys GCS and other best-of-breed service providers. This ensures a controlled and reliable flow of information from clients to the appropriate service-delivery organization. As a result, clients gain the administrative benefits of outsourcing to one provider -- Unisys GCS -- while securing the operational advantages of having an integrated team of specialists to support their end users.

Unisys GCS and Sykes jointly developed and continue to build the infrastructure and processes that make Unisys OneCALL the most tightly integrated and effective single-call solution for global distributed support. In addition, Sykes provides help desk and call management services for Unisys OneCALL. This new relationship integrates Unisys GCS' global infrastructure and 8,000 service personnel with Sykes' extensive North American and European network of 11 multilingual help-desk centers to present a truly unique and powerful support solution for distributed computing environments.

"Unisys OneCALL's single point of integration gives clients the ability to account for their information technology and services investments, and to analyze end-user support requests and usage patterns. Ultimately, this new information will enable them to make informed business decisions about asset allocation, new technology deployment, training and many other critical support issues," said Gerry Gagliardi, president, Unisys Global Customer Services. "We view Unisys OneCALL as an execution plan for our strategy to combine our core strengths with the strengths of other services specialists, such as Sykes, to develop the premiere support solution for distributed computing environments."

"Our relationship with Unisys GCS breaks new ground and is a major opportunity for Sykes. Unisys GCS is the first global IT services provider that we've partnered with to develop and deliver a new service," said John Sykes, chairman and chief executive officer of Sykes Enterprises. "Unisys GCS has an excellent reputation for customer service and is a major presence worldwide. Our combined skills and capabilities in Unisys OneCALL present a compelling value proposition for distributed computing support."

Flexible Support for an Extensive Suite of Products
Unisys OneCALL offers single-call access to ISO 9000-certified remote and on-site services and best-of-breed service specialists. Remote services include help desk, asset database management and tracking, dispatch, provisioning, configuration, escalation, vendor management and custom reporting. On-site services include hardware and software installation, relocation, technology upgrades and maintenance. Users may select help desk only or combine help desk with any or all of the other services.

In line with corporate user requirements, Unisys OneCALL supports the range of multivendor distributed computing products prevalent in most businesses today. On the desktop, these include Intel-based IBM and IBM-compatible PCs; Apple Macintoshes; printers; prevailing shrink-wrapped software applications and operating systems from Microsoft, Lotus and others; electronic mail; Lotus Notes; multimedia products; and popular Internet browsers. For Local-Area Networks (LANs), Unisys OneCALL supports Novell NetWare, Windows NT and AppleTalk, as well as hardware including modems and network interface cards. Service for internetworking products, such as routers and bridges from Cisco Systems, Bay Networks and others is also available.

A Wide Range of Package and Pricing Options
Unisys GCS is offering Unisys OneCALL services in three basic packages: Starter, Select and Custom. Unisys OneCALL Starter is a help desk solution for small businesses, and a

supplement for larger companies who want to outsource common desktop operational questions. Unisys OneCALL Select features single point of integration and combines help desk with on-site services to address the majority of end-user requirements for medium to large organizations. Unisys OneCALL Custom is primarily for large, highly complex enterprise engagements with unique support requirements on diverse sets of proprietary and commercial products.

	Main Features	Products Supported	Pricing
OneCALL Starter	Toll-free help desk, direct call pickup.	Intel-based PCs & a defined suite of PC applications and operating systems.	Per call in quantities from 40 to 2,500. Prices range $20 to $18.50 per incident.
OneCALL Select	Toll-free, single-call access to help desk, dispatch and asset management services, and multiple providers. Reports.	PCs, Macintoshes & extended suite of applications and operating systems, LAN products, Internet browsers, printers.	Per call in quantities from 40 to 2,500. Prices range from $21.50 to $28.50 per call. Pricing can vary on number of users, service levels and other parameters. Per seat pricing also available.
OneCALL Custom	Dedicated toll-free number. Customized remote and onsite services, including network management, acquisition. Dedicated staff. Custom reporting.	OneCALL Select products plus major UNIX systems, IBM's OS/2 software, WAN hardware, client-proprietary products.	Per call, seat and project. Special pricing based on custom needs.

Unisys OneCALL Starter, Select and Custom are available immediately in North America and will be available in Europe later this year. Enhanced services for remote network management, mobile-user support, leasing, and phone-training services will be added in 1997. For further information or to speak with a Unisys OneCALL account executive, please call 1-800-874-8647, ext. 660.

Sykes Enterprises
Sykes Enterprises (SEi), headquartered in Tampa, Fla., is a diverse information technology company with more than 2,500 employees and provides a variety of computer-related outsourcing services to Fortune 500 firms. SEi's business includes third party hardware and software technical support, help desk services, systems consulting, documentation development and foreign language localization. More information about SEi can be accessed on the company's home page on the World Wide Web at www.sykes.com.

Unisys Global Customer Services
Unisys Global Customer Services (GCS) is a Unisys Corporation business unit that provides comprehensive services and best-of-breed products in support of distributed computing environments worldwide. Unisys GCS offers ISO 9000-certified services and broad multivendor technical, project management and consulting skills for integrating and supporting open network and desktop solutions, with emphasis on maximizing system availability, reducing costs and improving end-user productivity. Access Unisys GCS' home page at www.service.unisys.com for further information.

Unisys -- The Information Management Company
Unisys is one of a select group of companies with the portfolio of services, technologies and third party alliances needed to deliver the benefits of information management -- helping clients use their information asset to enhance their competitiveness and responsiveness to customers. Our expertise in information management is founded on the strengths of our three global businesses: consulting, solutions and systems integration; industry-leading technologies; and comprehensive services and products supporting distributed computing environments. Access the Unisys home page on the World Wide Web -- http://www.unisys.com -- for further information.

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RELEASE NO.: 1096/6086

Unisys is a registered trademark of Unisys Corporation.

Unisys OneCALL is a registered trademark of Unisys Corporation.

Intel and Pentium are registered trademarks of Intel Corporation.

Cisco Systems is a trademark of Cisco Systems Inc.

IBM is a registered trademark of International Business Machines Corporation.Microsoft is a registered trademarks of Microsoft Corporation.MS-DOS is a registered trademarks of Microsoft Corporation.NetWare is a trademark of Novell Inc.Novell is a registered trademark of Novell Inc.

All other brands and products reference herein are acknowledged to be trademarks or registered trademarks of their respective holders.

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