FAQ

JC Heat & Tile

Warranty

Prices

JC Heat & Tile

"That cozy feeling"

BE WARNED: THINGS YOU NEED TO KNOW

ü

Heating wires should be placed 6 - 7cm apart, anything wider results in loss

of heat and constant consumption of power as well as overuse of heaters,
minimising longevity of heaters.

ü

Anything more than this width is not a professional installation.

ü

Wires should be flourocarbon-polymer coated and NOT PVC.

ü

If it is PVC, your heating system will melt, lasting for a maximum of 5 years only.

ü

Heating requirements is measured per room size ensuring proper kilowatts to

be installed, heating up sooner, minimising electrical consumption costs.

ü

Wires should be double insulated as per regulation .

ü

Our installation excludes the middle man.

ü

Quality materials are to be used to ensure the proper binding of heating system

for future security of floor surface.

ü

Each thermostat should have its own isolator as per regulation and fitted by an

approved electrician.

WARRANTY for JC HEAT & TILE

We undertake to repair or replace without cost to the consumer any part of the
heating system supplied by us which is found to have a manufacture defect,
within the warranty time stated for each product. NOTE - the warranty period
for the thermostat is 2 (two) years and heating elements is 7(seven) years from the
time of installation.

THIS WARRANTY DOES NOT INCLUDE:

·

Calls to correct electrical installation carried out by others.

·

Calls to reset residual current devices, circuit breakers or replace fuses.

·

The replacement of tiles / wood needed in order to repair heating system.

·

Damage caused when the system has been serviced by anyone other than us.

·

Damage caused by unauthorised modification.

·

Damage caused by others during renovation, construction, etc.

·

Damage which arises from builders, tilers, carpet layers or electricians failing to

comply with our site instructions.

·

Damage caused by accidents, neglect, misuse, lightning strike or any natural

disaster.

·

To validate this warranty all claims must be submitted with an invoice.


TERMS OF TRADE

·

We require 50% of quoted price prior to installation and remaining 50%

together with any extras upon completion.

·

We reserve the right to charge interest on overdue accounts.

·

Ownership of all materials installed by JC HEAT & TILE will remain our property

until fully paid.

·

Extra charges may apply if the job differs from that quoted through causes beyond

our control.