Frequently Asked Questions:

Can you set up a auction in eBay for me ?

Yes, we do but you need to pay more 3 % of the whole payment for the handling cost.
And pay 50% of the whole payment before the auction is up.

What if I can't find a particular painting I'm looking for?

If you like to have a painting that we do not show here, please send us a picture of it or simply give us the artist's name and the painting title. For Your Desired Motif. please email us at expainting@yahoo.com.hk

What is your Return Policy?

YES we do .For more details, click policy.

How can you afford to sell your paintings at these prices?

We are an art direct company. All reproduction services are provided by our own artists. We work with each and every artist on a daily basis. That's why we can offer incredible services to you. We are artists and we work with our other artists directly. We eliminate all middle layers and sell the paintings to the customers directly.

I have seen cheaper paintings offered, can you explain that?

These stores typically do not offer custom paintings. They sell what they have in stock. These stores bulk order paintings from other sources and then resell them to you. When it's done in bulk order, you will know these paintings are repeatedly produced, mass transferred. The same size of same painting were produced hundreds of times. When painters are doing this kind of tedious, repeated work, there is no such things as sense and enthusiasm. These painters are working like machines (not to say these paintings may be indeed produced by computer-assisted machines). These paintings not only do not have life and soul, they look and feel like plain flat, 2 dimensional object just as prints/posters (which are produced millions of copies by the same machines and cost just dozens of dollars), because no rich oil is applied, no vivid, 3 dimensional object is created.
Instead, at Expainting, each and every painting is specially hand-painted, with rich oil on canvas, with artists' vivid strokes, with the artists' enjoyment and feel of life.
Beside the oil painting can be divided into 3 different quality we are selling museum quality in this site.

Is the painting process in any way computer assisted?

No. Every painting is hand-painted.100%guarantee Our artists use only their eyes, hands and senses to paint each painting.
No. Every painting is custom hand-painted truly oil on canvas with vivid three dimensional object. That is why you can select any size, any painting subject by any artist. Some other stores only offer mass transferred oil paintings which, (1) their paintings are flat, 2-dimentional, just like posters/prints, (2) since they bought the paintings in bulk order, they have only limited subjects. Our paintings are custom made. Our artists (we mean real artists with at least Bachelor's degree) use only their eyes, hands and senses to paint each painting.

How are your paintings made?

All the paintings are hand-painted by our artists.

What are sizes of paintings?

5"x7", 8"x10", 12"x16", 16"x20", 20"x24", 24"x36", 24"x48"
30"x40", 36"x48", 40"x60", or other available sizes you need.

Are paintings on canvas or on board?

On canvas

Do your paintings include frames?

No. They are unframed

How do I place an order?

You can send us photos for our artists to work out paintings, or find out pictures from our online catalog.
For more detail please go to HOW TO BUY page

If I place an order, how long will it take to complete it?

It usually takes about 5 to 30 days, depending on the quantity ordered.

How is the payment made?

There are different payment options. Please find one of those at your convenience.more detail click here

How do you deliver paintings to us?

The paintings are normally shipped directly from Hong Kong by EMS global service
or you can choose FedEx ( and $50 USD would be charged for every painting)

What about the quality of the reproductions?

The paintings made out from Expainting are the Best Quality only, the Museums quality, high quality and commercial quality are the best within their quality levels. We use only the best materials, we import the high quality oils for producing the paintings, that is why the paintings can be well collected for several decades without any color fading. In the meantime, all of our artists are well educated by the profession art academy and most of them have more than 10 years artist career. The most important, we have our independent Inspection Department, whom are responsible for the quality control of each painting before exporting.
　

We encourage customers .............

Since our  oil paintings' prices are the lowest in the industry, we encourage customers to buy more. Many of our existing customers keep coming to us after their first visit. Many refer their customers, coworkers, and friends to buy from us. So we like you to keep us in mind. When you buy a new home, open a new business office, marry or engage your significant one, have a new baby, buy a gift for your best friend, remember your loved one, celebrate your or your loved one's birthday, anniversary, new achievement, promotion, we are always here to share your happiness or other feelings with you. You are also welcome to invite your friends to shop together at our store.