WE FURTHER COMMIT THAT 

·        All uniformed officers who deal with the public will wear name badges and carry an Identity Card.

·        Personal and business information disclosed to us will be kept confidential.

·        Clearance of consignments will be withheld only after explaining the reasons for the same and we will give you full opportunity to explain before passing any final order.

·        Assessees in the small scale sector will be visited only with proper authority from senior officers.

·        Yours tax compliance record will be recognised and security/surety will not be insisted upon.

·        Passengers can walk through customs expecting courtesy, fairness and consideration.

·        Baggage of international passengers will be opened only after explaining the reasons and in their presence.

·        We will help in repacking baggage if we have made you unpack them.

·        We will explain the reasons if we need to search you and offer our own search before it.

·        Investigations and penalty proceedings will be initiated only after senior officers of the Department are satisfied that prima facie evidence exists.

·        The investigating officer will

-         explain the legal provisions and your rights and obligations.

-         Seek confirmatory information by personal contact.

·        No seized document will be withheld beyond 60 days except where they are to be relied upon in departmental proceedings.

·        We will provide full information about appeal procedures and the authorities with whom appeals can be filed.

·        We will continuously consult all commercial interests while reviewing our policies and procedures and provide timely publicity of all changes in the law or procedures.

·        Every possible assistance will be rendered by the Public Relations Officer in the Divisional Office/Commissionerate Office/Custom House (the name and telephone number of the Public Relations Officer will be prominently displayed at such offices) by providing all relevant information and details of procedures as may be required.

·        Our performance will be measured against these standards and independent surveys of clients' perception and assessment of our performance and the results will be publicised through the media.