COMPLAINTS & GRIEVANCES

We will promptly acknowledge your complaints and within 30 working days of their receipt, provide final replies.

If you have a complaint or grievance you may also take up the matter with the Public Grievances Committee headed by the Commissioner and/or the Zonal Grievances Committee headed by the Chief Commissioner.

HELP LINES

A network of Guidance Units set up in the office of each head of Customs and Central Excise will provide help and assistance in Customs and Central Excise matters.