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Theories of Motivation - Theory of Transactional
Analysis by Dr.Eric Berne (1964)

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Theories of Motivation - Theory of Transactional
Analysis by Dr.Eric Berne (1964)


Acknowledgement

This article originally appears on the personal and organizational development website of businessballs at URL http://www.businessballs.com/transact.htm. and is subject to copyright of Alan Chapman . It is reproduced here thanks to general permission granted by /author/ publishers for free use and reproduction of this material for research or organizational development purposes. Personal website of R Kannan is dedicated to the welfar and development of Bank officers/research students at post graduate level.

Early transactional analysis theory and model

In the 1950’s Eric Berne began to develop his theories of Transactional Analysis. He said that verbal communication, particularly face to face, is at the centre of human social relationships and psychoanalysis. His starting-point was that when two people encounter each other, one of them will speak to the other. This he called the Transaction Stimulus. The reaction from the other person he called the Transaction Response. The person sending the Stimulus is called the Agent. The person who responds is called the Respondent. Transactional Analysis became the method of examining the transaction wherein: ‘I do something to you, and you do something back’.

Berne also said that each person is made up of three alter ego states:

  1. Parent

  2. Adult

  3. Child

These terms have different definitions than in normal language.

Parent

This is our ingrained voice of authority, absorbed conditioning, learning and attitudes from when we were young. We were conditioned by our real parents, teachers, older people, next door neighbours, aunts and uncles, Father Christmas and Jack Frost. Our Parent is made up of a huge number of hidden and overt recorded playbacks. Typically embodied by phrases and attitudes starting with ‘how to’, ‘under no circumstances’, ‘always’ and ‘never forget’, ‘don't lie, cheat, steal’, etc, etc. Our parent is formed by external events and influences upon us as we grow through early childhood. We can change it, but this is easier said than done.

Child

Our internal reaction and feelings to external events form the ‘Child’. This is the seeing, hearing, feeling, and emotional body of data within each of us. When anger or despair dominates reason, the Child is in control. Like our Parent we can change it, but it is no easier.

Adult

Our ‘Adult’ is our ability to think and determine action for ourselves, based on received data. The adult in us begins to form at around ten months old, and is the means by which we keep our Parent and Child under control. If we are to change our Parent or Child we must do so through our adult.

In other words:

  • Parent is our ‘Taught’ concept of life

  • Adult is our ‘Thought’ concept of life

  • Child is our ‘Felt’ concept of life

When we communicate we are doing so from one of our own alter ego states, our Parent, Adult or Child. Our feelings at the time determine which one we use, and at any time something can trigger a shift from one state to another. When we respond, we are also doing this from one of the three states, and it is in the analysis of these stimuli and responses that the essence of Transactional Analysis lies. A wonderful analogy - 'the person who had feelings' story - explains how experiences and conditioning in early life affect behaviour in later life. See also the poem by Philip Larkin about how parental conditioning affects children and their behaviour into adulthood.

At the core of Berne’s theory is the rule that effective transactions (ie successful communications) must be complementary. They must go back from the receiving ego state to the sending ego state. For example, if the stimulus is Parent to Child, the response must be Child to Parent, or the transaction is 'crossed', and there will be a problem between sender and receiver. If a crossed transaction occurs, there is an ineffective communication. Worse still either or both parties will be upset. In order for the relationship to continue smoothly the agent or the respondent must rescue the situation with a complementary transaction.

In serious break-downs, there is no chance of immediately resuming a discussion about the original subject matter. Attention is focused on the relationship. The discussion can only continue constructively when and if the relationship is mended. Here are some simple clues as to the ego state sending the signal. You will be able to see these clearly in others, and in yourself:

Parent:
Physical - angry or impatient body-language and expressions, finger-pointing, patronising gestures, Verbal - always, never, for once and for all, judgmental words, critical words, patronising language, posturing language. N.B. beware of cultural differences in body-language or emphases that appear 'Parental'.

Child:
Physical - emotionally sad expressions, despair, temper tantrums, whining voice, rolling eyes, shrugging shoulders, teasing, delight, laughter, speaking behind hand, raising hand to speak, squirming and giggling. Verbal - baby talk, I wish, I dunno, I want, I'm gonna, I don't care, oh no, not again, things never go right for me, worst day of my life, bigger, biggest, best, many superlatives, words to impress.

Adult:
Physical - attentive, interested, straight-forward, tilted head, non-threatening and non-threatened. Verbal - why, what, how, who, where and when, how much, in what way, comparative expressions, reasoned statements, true, false, probably, possibly, I think, I realise, I see, I believe, in my opinion.

And remember, when you are trying to identify ego states: words are only part of the story. To analyse a transaction you need to see and feel what is being said as well.

  • Only 7% of meaning is in the words spoken.

  • 38% of meaning is paralinguistic (the way that the words are said).

  • 55% is in facial expression. (source: Albert Mehrabian - more info)

There is no general rule as to the effectiveness of any ego state in any given situation (some people get results by being dictatorial (Parent to Child), or by having temper tantrums, (Child to Parent), but for a balanced approach to life, Adult to Adult is generally recommended.

Transactional Analysis is effectively a language within a language; a language of true meaning, feeling and motive. It can help you in every situation, firstly through being able to understand more clearly what is going on, and secondly, by virtue of this knowledge, we give ourselves choices of what ego states to adopt, which signals to send, and where to send them. This enables us to make the most of all our communications and therefore create, develop and maintain better relationships.

Modern transactional analysis theory

Transactional Analysis is a theory which operates as each of the following:

  • a theory of personality

  • a model of communication

  • a study of repetitive patterns of behaviour

Transactional Analysis developed significantly beyond these Berne's early theories, by Berne himself until his death in 1970, and since then by his followers and many current writers and experts. Transactional Analysis has been explored and enhanced in many different ways by these people, including: Ian Stewart and Vann Joines (their book 'TA Today' is widely regarded as a definitive modern interpretation); John Dusay, Aaron and Jacqui Schiff, Robert and Mary Goulding, Pat Crossman, Taibi Kahler, Abe Wagner, Ken Mellor and Eric Sigmund, Richard Erskine and Marityn Zalcman, Muriel James, Pam Levin, Anita Mountain and Julie Hay (specialists in organizational applications), Susannah Temple, Claude Steiner, Franklin Ernst, S Woollams and M Brown, Fanita English, P Clarkson, M M Holloway, Stephen Karpman and others. Significantly, the original three Parent Adult Child components were sub-divided to form a new seven element model, principally during the 1980's by Wagner, Joines and Mountain. This established Controlling and Nurturing aspects of the Parent mode, each with positive and negative aspects, and the Adapted and Free aspects of the Child mode, again each with positive an negative aspects, which essentially gives us the model to which most TA practitioners refer today:

Parent

Parent is now commonly represented as a circle with four quadrants:

  1. Nurturing - Nurturing (positive) and Spoiling (negative).

  2. Controlling - Structuring (positive) and Critical (negative).

Adult

Adult remains as a single entity, representing an 'accounting' function or mode, which can draw on the resources of both Parent and Child.

Child

Child is now commonly represented as circle with four quadrants:

  1. Adapted - Co-operative (positive) and Compliant/Resistant (negative).

  2. Free - Spontaneous (positive) and Immature (negative).

Where previously Transactional Analysis suggested that effective communications were complementary (response echoing the path of the stimulus), and better still complementary adult to adult, the modern interpretation suggests that effective communications and relationships are based on complementary transactions to and from positive quadrants, and also, still, adult to adult. Stimulii and responses can come from any (or some) of these seven ego states, to any or some of the respondent's seven ego states.


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