While not cast in stone, a typical week for Help Desk Management class will be similar to:

Monday lab (13:00 - 15:50):

• Hands-on work on current topic
• Lecture/demo on current topic
• Student questions
• Practicum work Q & A, assistance, brief group meetings (possibly)

Tuesday lecture (13:00 - 13:50):

• Lecture on current chapter of lecture text
• Student Q & A as required

Thurday lecture (13:00 - 13:50):

• Continuation of Tuesday's lecture (as needed)
• Student Q & A
• As determined:  Personal Productivity text questions, material review, etc.
• Brand You 50 topics
• Other topics, issues, events and news as warrented to keep current with the industry

Site last updated:  30 August 2000