Support Process

All problem notices will be grouped tracked according to severity and functional area. If you do not receive a reply, it is most likely that the identical problem you are experiencing has already been submitted and is being worked on. Change request and comments may or may not receive a reply.

Confidentiality

Your name and email address will be kept confidential. It will only be used to reply to your support questions.

Response Time

Registered Customers receive (on average) a 48 hour response time, except weekends and holidays. All other please allow up to 2 weeks to be contacted.

Disclaimer

The Author, or anyone associated in partnership, is not liable for any financial or resource burden that may occur due to software malfunctions or data loss during use of this application. This application provides no warranty and must not be used under business critical circumstances.