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Way of Answering
Regardless of what type of question you are
asked, you will find it easier to respond effectively if you keep in mind
some basic question answering strategies:
You can never
predict every question that you will encounter, so approach the interview
with an inventory of important points. Make a list of the points
about yourself that you want the interviewer to know. For example, if you
were to apply for a job as a Sales Representative, you might want to list
the products you have sold before, types of customers (by industry, age,
etc.), languages spoken, personal experience in that industry and related
knowledge (perhaps from your academic program).
Consider each
question an opportunity to provide some of this information. Don't assume
anything. You will be evaluated on your answers, not your resume.
Therefore, ensure you incorporate the relevant information from your resume
in your answers.
Pause a couple of seconds before you respond
to each question, even if you know exactly what you want to say. Take this
time to quickly plan your answer, this helps to avoid misunderstandings and
produces much more concise answers.
If you don't understand a question, ask for
clarification. This is expected and is preferable to providing an unsuitable
answer. If you need time to collect your thoughts - take it. When people are
nervous they tend either to "draw a blank" or to babble. It is better to
think for a few moments and make sure that your answer is doing you justice
and that there is a point to what you are saying.
Always expand.
Never answer a question with a "yes" or "no."
The interview is an
opportunity for you to sell yourself. Don't be afraid to 'blow your own
horn.' As long as you can back up what you are saying with examples which
demonstrate that what you are saying is true, you are not bragging. Third
party observations can also be mentioned. For example, "My last employer
told me that I was promoted because of how I handled conflicts with
clients."
Be very positive.
Don't complain about anything - from your former employer to the weather -
and don't apologize for experience that you don't have. Just sell what you
do have and let the employer decide if you have what he/she is
looking for. Also, avoid negative words. For example, you would not say
"I have a little experience...," you would say
"I have experience......"
Don't be afraid to repeat important points. In
fact, it is a good idea to do this
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