My home address is 3365 W.86th St. Cleveland, OH 44102
You can also contact me by email at
tumba21@telocity.com.
I am student currently attending Cuyahoga Community College. My major consists of a concentration in Mainframe computer systems and Micro computer systems. At present, I work for a software company providing level 1 technical support in a helpdesk. My goal is to obtain a profound knowledge in programming, hardware and networking.
I have been providing helpdesk support for over a year now. This resume summarizes my experience according to the following catergories, which you can select to find out more:
Fall 1997 - Present Cuyahoga Community College
Candidate, A.A.B., Computer Studies (Mainframe) December, 2001
VSA/ESA, DOS, Windows 3.1, 95, 98, Me, XP, NT 4.0, 2000, Office 97, 2000, XP Professional
IBM IS/390 (ES-9000), Lexmark and HP Laserjet, Deskjet printers, Pentium II
COBOL, CICS, SQL (DB2), Assembler, Visual Basic, HTML, C/C++
Datavantage Corporation
July, 2000 - present:
Current duties involve customer service over the telephone providing detailed solutions and troubleshooting on hardware and software components for POS (Point of Sale) Cash register systems in over 9,000 retail stores nationwide and abroad.
Translator: Currently providing second level Spanish tech support for retail stores in Puerto Rico.
Bilingual in English & Spanish. Excellent interpersonal skills. Very good public speaking skills. Excellent tutor. Type 65 WPM.
If you need to contact me, my phone number is (216) 961-6125.
My home address is 3365 W.86th St. Cleveland, OH 44102
You can also contact me by email at