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( Please note that all our server links, are on our computer and serve our intranet only. You need to press the John Wiley link to have access to any material of this site.) 

 

Web Resources
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Chapter 1 
Chapter 2 
Chapter 3 
Chapter 4 
Chapter 5 
Chapter 6 
Chapter 7 
Chapter 8 
 
Chapter 9 
Chapter 10 
Chapter 11 
Chapter 12 
Chapter 13 
Chapter 14 
Chapter 15 
 

 


International Ethics Cases
 

 

Digital Equipment Corporation International 
From a Dinosaur to a Chameleon: Transformation of a Korean Bank 
Managing Public Information Systems Development 
Pilkington PLC: A Major Multinational Outsources Its Head Office 
eGovernment in Brazil*
 

 


Additional Cases
requires Adobe Acrobat Reader

 

Group Support Systems in Hong Kong: An Action Research Project*
Price Chopper Supermarkets *
Promises and Threats in Electronic Commerce*
Virtual Partnerships in Support of Electronic Commerce*
 

 


Ethics Scenarios for Discussion
requires Microsoft Word Viewer

 

All scenarios created by Robert Davison, Department of Information Systems, City Univerity of Hong Hong

Please note that the following Ethics cases can be used with multiple chapters.

 

Chapter 4 
Chapter 5 
Chapter 11 
Chapter 14 
Chapter 16 
 

 

Ethics References

 

 

 


Additional Textbook Material
requires Adobe Acrobat Reader

 

Chapter 1 
Chapter 2 
Chapter 3 
Chapter 4 
Chapter 5 
Chapter 6 
Chapter 7 
Chapter 8 
 
Chapter 9 
Chapter 11 
Chapter 12 
Chapter 13 
Chapter 14 
Chapter 15

 


PART I: IT IN THE ORGANIZATION.

1. Information Technology in the Digital Economy.

Additional Textbook Material: Chapter 1
requires Adobe Acrobat Reader

Ethics Primer Our Server Additional Examples of Information Systems (W1.7) Our Server
Digital Revolution (W1.1) Our Server Presidential Election '00 (W1.8) Our Server
Digital Camera (W1.2) Our Server Networked Organization (W1.9) Our Server
Old-Economy vs. New Economy(W1.3) Our Server Jobs in Electronic Commerce (W1.10) Our Server
A Framework for Change Analysis (W1.4)   Our Server Qantas eCommerce (Minicase 1.1)    Our Server
Improvement Programs (W1.5) Our Server    
Systems (W1.6) Our Server    

2. Information Technologies: Concepts and Management.

Additional Textbook Material: Chapter 2
requires Adobe Acrobat Reader

Support System Evolution (W2.1) Our Server The Needs of New Networked Computer Systems (W2.6)  Our Server
Price Optimization (W2.2)  Our Server Subscription Computing Components (W2.7)  Our Server
Best Buy (W2.3)  Our Server Commercial Ventures in Emerging Computing Environments (W2.8) 
 
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IT Architecture (W2.4)  Our Server Minicase 2.1 
 
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The Enterprise Web (W2.5)  Our Server Minicase 2.2 
 
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Oracle 9i (W2.5.1)  Our Server    

 


3. Strategic Information Systems for Competitive Advantage.

Additional Textbook Material: Chapter 3
requires Adobe Acrobat Reader

Expedia's Web Services Network (W3.1)  Our Server
Strategic Information Systems Frameworks (W3.2)  Our Server
Classic Strategic Information Systems (W3.3)  Our Server
Chapter 3 Reference  Our Server

 


PART II: THE WEB REVOLUTION.

4. Network Computing: Discovery, Communication, and Collaboration.

Additional Textbook Material: Chapter 4
requires Adobe Acrobat Reader

Intranet Applications (W4.1)  Our Server Nygard (W4.9) 
 
Our Server Failures of Telecommuting Programs (W4.17) 
 
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Online Advantage (W4.2) 
 
Our Server Collaboration and Conferencing Tools (W4.10) 
 
Our Server Netiquette (W4.18) 
 
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Automatic Translation Web Pages (W4.3)  Our Server The Benefits of Teleconferencing (W4.11) 
 
Our Server Smileys (W4.19)  Our Server
Corporate Portals (W4.4)  Our Server Whiteboarding (W4.12)  Our Server Marines Communications Using the Web 9 (Minicase 4.1) 
 
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Corporate Portal Strategy (W4.5) 
 
Our Server Groupware Suites (W4.13) 
 
Our Server Workflow (Minicase 4.2) 
 
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E-Mail (W4.6) 
 
Our Server eLearning Courseware (W4.14) 
 
Our Server Amway (Minicase 4.3) 
 
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Voice Technologies (W4.7) 
 
Our Server Drawbacks of eLearning (4.15) 
 
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Group Work (W4.8)  Our Server Handling Crucial Files on the Road (W4.16) 
 
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5. E-Business and E-Commerce.

Additional Textbook Material: Chapter 5
requires Adobe Acrobat Reader

Benefits of Electronic Auctions (W5.1)  Our Server
Online Consumer Behavior (W5.2)  Our Server
Advertising Media (W5.3)  Our Server
Pop-Ups (W5.4)  Our Server
Spam (W5.5)  Our Server
Securing EC Payments (W5.6)  Our Server
Digital Identity (W5.7)  Our Server
eCommerce Infrastructure (W5.8)  Our Server
Benefits of EDI (W5.9)  Our Server
TradeNet (W5.10)  Our Server

 


6. Mobile, Wireless, and Pervasive Computing.

Additional Textbook Material: Chapter 6
requires Adobe Acrobat Reader

Wireless Transmission Media (W6.1) 
 
Our Server Mobile Entertainment (W6.8) 
 
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Mobile Network Standards (W6.2) 
 
Our Server Traditional vs Mobile Support at a Hotel (W6.7) 
 
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Wireless Encryption Protocol (W6.3) 
 
Our Server Pervasive Computing (W6.10/W6.11) 
 
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Security Challenges of Mobile Computing (W6.4) 
 
Our Server Smart Appliances (W6.12) 
 
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Security for Mobile Computing (W6.5) 
 
Our Server OnStar (W6.13) 
 
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Intrabusiness Applications (W6.6) 
 
Our Server Auto-ID (W6.13) 
 
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Traditional vs Mobile Support at an Airport (W6.7) 
 
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PART III: ORGANIZATIONAL APPLICATIONS.

7. Transaction Processing, Functional Applications, CRM, and Integration.

Additional Textbook Material: Chapter 7
requires Adobe Acrobat Reader

Information Systems (W7.1) 
 
Our Server Online Financial Sources (W7.11) 
 
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Transaction Processing in Different Our Server

 

Accounting and Finance Tasks and the Web (W7.12) 
 
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Functional Areas (W7.2) 
 
Our Server HR Portals (W7.13) 
 
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Object Oriented Transaction Processing (W7.2) 
 
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Online Recruitment (W7.14) 
 
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TPS Software Products and Vendors (W7.4) Our Server e-Learning at Cisco (Minicas 7.1) 
 
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Computer Aided Design (W7.1) 
 
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eTraining (W7.15) 
 
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Telemarketing and Online Shopping (W7.6) 
 
Our Server IT Support (W7.16) 
 
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Web Kiosks (W7.7) 
 
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CRM Metrics (W7.17) 
 
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Marketing Decision Support Framework (W7.8) 
 
Our Server Integrated Information Systems (W7.18) 
 
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Cisco's Virtual Close (W7.9) 
 
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Neural Computing (W7.10) 
 
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8. Supply Chain Management and Enterprise Resources Planning.

Additional Textbook Material: Chapter 8
requires Adobe Acrobat Reader

Supply Chains (W8.1) 
 
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Representative Modules in ERP (W8.2) 
 
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SCM vs SCI (W8.3) 
 
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FoxMeyer (W8.4) 
 
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Fingerhut (W8.5) 
 
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Plumbing on the Web (W8.6) 
 
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mySAP (W8.7) 
 
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SRM (W8.8) 
 
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Dell (Minicases 8.1) 

 

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9. Online Planning and Business Process Redesign.

Additional Textbook Material: Chapter 9
requires Adobe Acrobat Reader

Ward and Peppard (W9.1) 
 
Our Server El Sawy (W9.10) 
 
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SITP (W9.2) 
 
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Waves of Business Process Improvement (W9.11) 
 
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IT Planning (W9.3) 
 
Our Server BPR Software(W9.12) 
 
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Business Systems Planning (W9.4) 
 
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Business Process Redesign (W9.13) 
 
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Nolan's Six Stages of IT Growth (W9.5) 
 
Our Server An eTransformation (W9.14) 
 
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IT Infrastructure (W9.6) 
 
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The Networked Organization (W9.15) 
 
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ExxonMobil (W9.7) 
 
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BPR Initiatives (W9.16) 

 

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Major and Minor Problems (W9.8) 
 
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Four Cycles Method (W9.9) 
 
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PART IV: MANAGERIAL AND DECISION SUPPORT SYSTEMS.

10. Knowledge Management.


11. Data Management: Warehousing, Analyzing, Mining, and Visualization.

Additional Textbook Material: Chapter 11
requires Adobe Acrobat Reader

Southam (W11.1) 
 
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USAA (W11.2) 
 
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Sprint (W11.3) 
 
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Multimedia and Object Oriented Databases (W11.4) 
 
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Web-Based Information Discovery Tools (W11.5) 
 
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Multidimensional Database (W11.6) 
 
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Eddie Bauer (W11.7) 
 
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Banks Using GIS (W11.8) 
 
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Data Mining (W11.9) 
 
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Dell's Sales (Minicase 11.1)

 

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12. Management Decision Support and Intelligent Systems.

Additional Textbook Material: Chapter 12
requires Adobe Acrobat Reader

Manager's Decision Role (W12.1)  Our Server GDSS Components of a Decision Room (W12.11) 
 
Our Server Neural Computing (W12.21) 
 
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Information Needs of Managers (W12.2) 
 
Our Server An ODSS for Korea Telecom (W12.12) 
 
Our Server Semantic Web (W12.22) 
 
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Bayer Drugs (W12.3) 
 
Our Server Key Performance Indicators (W12.13) 
 
Our Server Benefits of Web-Based MS (W12.23) 
 
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Modeling (W12.4) 
 
Our Server Conventional vs AI Computing Systems (W12.14) 
 
Our Server Siemans (W12.24) 
 
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Decision Support Framework (W12.5) 
 
Our Server AI and Major Applications (W12.15) 
 
Our Server Ready-Made DSS Products (W12.25) 
 
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Management Science (W12.6) 
 
Our Server Commercial AI Technologies (W12.16) 
 
Our Server Web-Based Expert Systems (W12.26) 
 
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Representative Structured Management Science (W12.7) 
 
Our Server Applied Expert Systems (W12.17)  Our Server Supporting Idea Generation and Creativity (W12.27) 
 
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Sensitivity Analysis (W12.8) 
 
Our Server Factors That Have Slowed the Use of Expert Systems (W12.18) 
 
Our Server UN Payroll (Minicase 12.1) 
 
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Model-Based Management System (W12.9) 
 
Our Server Building and Using Expert Systems (W12.19) 
 
Our Server Intelligent Software Agents (Appendix W12.1) 
 
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GDSS (W12.10) 
 
Our Server ANNs (W12.20) 
 
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PART V: IMPLEMENTING AND MANAGING IT.

13. Information Technology Economics.

Additional Textbook Material: Chapter 13
requires Adobe Acrobat Reader

Comparison of IT Spending (W13.1) 
 
Our Server Real-Options Analysis (W13.11) 
 
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The Y2K Problem (W13.2) 
 
Our Server EIAC (W13.12) 
 
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The Productivity Paradox (W13.3) 
 
Our Server Behavioral-Oriented Chargeback Approach (W13.13) 
 
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IT Investment Types (W13.4) 
 
Our Server Pilkington (W13.14) 
 
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Business Case for Wireless Network (W13.5) 
 
Our Server Payoff Measures for Electronic Commerce (W13.15) 
 
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Acquiring Expert Systems (W13.6) 
 
Our Server Intranet and Extranet Returns (W13.16) 
 
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TCO Cost Factors (W13.7) 
 
Our Server Increasing Returns (W13.17) 
 
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Build vs. Buy (W13.8) 
 
Our Server Pfizer (Minicase 13.1) 

 

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Benchmarking (W13.9) 
 
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Management by Maxim (W13.10) 
 
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14. Building Information Systems.

Additional Textbook Material: Chapter 14
requires Adobe Acrobat Reader

SDLC Projects (W14.1)  Our Server Selecting Vendors (W14.9) 
 
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Object-Oriented Advantages (W14.2)  Our Server E-Business Applications (W14.10) 
 
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Object-Oriented Disadvantages (W14.3) 
 
Our Server Buying E-Business Applications (W14.11) 
 
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Building Web Services (W14.4) 
 
Our Server Other Development Strategies for E-Business (W14.12) 
 
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Generic Types of Applications of Web Services (W14.5) 
 
Our Server Leasing ASP (W.14.13) 
 
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End-User Development (W14.6) 
 
Our Server Selecting an ASP (W14.14) 
 
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End-User Computing (W14.7) 
 
Our Server Software Standards (W14.15)

 

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Outsourcing (W14.8) 
 
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15. Managing Information Resources and IT Secu rity.

Additional Textbook Material: Chapter 15
requires Adobe Acrobat Reader

IRM Feedback Model (W15.1) 
 
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Auditing (W15.8) 
 
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ISD End-User Relationships (W15.2) 
 
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Strategic Risk Management (W15.9) 
 
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Information Center (W15.3) 
 
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Seven Security Levels (W15.10) 
 
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CIO's Role (W15.4) 
 
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Organizational Structure at Home Depot (W15.11) 
 
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Social Engineering (W15.5) 
 
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Xerox (Minicase 15.1) 
 
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Computer Criminals (W15.6) 
 
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Reuters' Disaster Plan (W15.7) 
 
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16. Impacts of IT on Individuals, Organizations, and Society.

Chapter 16
requires Adobe Acrobat Reader

 

Chapter 16 (2.11MB)*
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