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FAQs FOR THE FOLLOWING CATEGORIES

STAND ALONE PC INTERNET DIALUP NETWORKING MICROSOFT OFFICE TALLY`
DIALING ISSUES

Why doesn't my modem dial out?
Why do I get a 'No dial tone' message when attempting to dial into my ISP?
Why don't I get a dial tone when attempting to dial?

INTERNET ISSUES

I'm having trouble connecting to the Internet. Or my Internet connection drops or it's too slow.
What do I look for when choosing an Internet Service Provider (ISP)?
What do I need to connect to the Internet?
Why can't I login to the Internet?
What happens when you can't log onto the Internet when you could before?
Why can't I find Dial-Up Networking on my system?
Why do I need TCP/IP installed?
What is the difference between KB/s and Kb/s?
Why does my 56K modem have problems connecting to my ISP's phone numbers?

Why doesn't my modem dial out?
The modem gets a dial tone, but is unable to connect to the requested number. This is often caused by an incorrect phone number or dial-up networking setting. Try the following suggestions:

  • Verify that the modem installation is correct and connected to a valid phone line.

  • Review the Dial-Up Networking settings, verify that all dial-up sessions are directed at the correct modem.

  • Check that dialing properties are correct.

  • Check to see if you have to dial a special number to access an outside line (for instance, dialing a '9' before the phone number)

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Why do I get a 'No dial tone' message when attempting to dial into my ISP?

  • Make sure that the wire from the wall phone jack is connected to the modem.

  • Make sure you have an active phone line by connecting a standard telephone and testing it.

  • Try changing the wire with another phone wire.

  • If your modem has both a 'LINE' and 'PHONE' jack, be sure the telephone line extending from the wall goes into the 'LINE' jack.

  • Your modem may have been damaged. The 'No Dial' tone symptom is often the result of a voltage surge that came down the telephone line, especially if the modem used to work on that line. This is common problem due to thunderstorm activity. Please contact your modem vendor's technical support for assistance.

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Why don't I get a dial tone when attempting to dial?
There are many different reasons you may not hear a dial tone when attempting to dial out.
Here are some ideas to try:

  • If your modem has both a 'LINE' and 'PHONE' jack, be sure the telephone line extending from the wall goes into the 'LINE' jack.

  • Make sure that the wire from the wall phone jack is connected to the modem.

  • For Internal modems make sure that the card fits snugly into the expansion slot.

  • Connect a telephone to the line and listen for the dial tone.

  • Try changing the wire with another phone wire.

    If none of these suggestions work, your modem may have been damaged and you should either exchange the modem at the place of purchase, depending on the return policy of the merchant, or send the unit in for repair.
    You will need to contact customer service.
    The 'No Dial' tone symptom is often the result of a voltage surge that came down the telephone line, especially if the modem used to work on that line. This is a common problem due to thunderstorm activity.

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I'm having trouble connecting to the Internet. Or my Internet connection drops or it's too slow.

  1. Make sure the telephone line is connected directly from the wall jack to the modem's line jack.

  2. Make sure that you have installed the correct modem driver (Win 95/98 users only).

  3. Make sure there are no hardware conflicts with the modem.

  4. Double check your TCP/IP settings with your Internet Service Provider. In Win 95/98, make sure the TCP/IP protocol is installed in your Network setup.

  5. The quality of the phone line affects the connect speed of the modem. Have your phone company check the phone line to make sure there are no problems.

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What do I look for when choosing an Internet Service Provider (ISP)?
In deciding which Internet Service Provider (ISP) to use, you should look for the following:
Necessary

  • What kind of connection speeds does the ISP support?

  • Does the ISP support 56K modems? V.90 standards?

  • Do they local access numbers?

Optional (according to your specific needs)

  • Does the ISP support PPP?

  • Does the ISP offer free technical support?

  • What kind of search tools do they provide?

  • Does the ISP have an adequate number of phone lines and a large enough pipe to the Internet in order to provide good response time?

  • What range of services, such as mail, newsgroups and hosting, does the ISP offer, and at what charge?

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What do I need to connect to the Internet?
To connect a computer running Windows 95/98 to an Internet access provider, you need to do the following:

  • Obtain an Internet account with an Internet Service Provider (ISP).

  • Install TCP/IP for the Microsoft Dial-Up adapter and Dial-Up Networking

  • Install a modem.

  • Create a Dial-Up Networking profile that connects you to an Internet Service Provider (The Dial-Up profile is where such information as IP address and DNS server information is added).

  • An Internet Browser is highly recommended (Netscape Navigator and Internet Explorer are the most common browsers).

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Why can't I login to the Internet?
What happens when you can't log onto the Internet when you could before?
Check the following and try dialing again:

  1. Verify your dial-up information. If you have recently created or generated a dial-up profile, make sure the information you entered corresponds with the information you received from your ISP.

  2. Verify your user name and password. If you have the "remember password" box checked, this probably isn't the case, especially if you were able to use this connection prior to the problem. But if you enter your password each time you connect, make sure that the Caps Lock key isn't active, re-enter both your user name and password (remember, some passwords are case sensitive) and try again.

  3. Check the phone number you're using. Sometimes the access number for you ISP can change or get disabled without you knowing about it. Contact your ISP and verify that the access number you are using is still active and working.

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Why can't I find Dial-Up Networking on my system?
Windows 95 does not automatically include Dial-Up Networking during installation. You can verify and if needed, install Dial-Up Networking using these instructions:

  1. Click on "Start", click on Settings, click on Control Panel

  2. Double click on the "Add/Remove Programs" icon

  3. Click on the tab labeled "Windows Setup"

  4. In the list of components, highlight "Communications"

  5. Click on the "Details" button

  6. Verify that the "Dial-Up Networking" component is selected. If it is not, select it now.

  7. Click on Ok until you are back at the Control Panel. You will probably be prompted to enter your Windows 95 CD-ROM or provide the location of the Windows 95 installation files and might also have to restart your system.

  8. Once installation is completed, double click on the "My Computer" icon on the desktop

  9. You will see a "Dial-Up Networking" folder. Double clicking on this will allow you to create a dial-up profile.

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Why do I need TCP/IP installed?
TCP/IP is the protocol used by the Internet that makes it possible for different operating systems and networks to communicate with each other over long distances. To connect to the Internet, you must have TCP/IP installed. Your ISP can provide you with instructions for installing TCP/IP if you need assistance.

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What is the difference between KB/s and Kb/s?
The main units of modem speed are:

  • KB/s or KBps = kilobytes per second

  • Kb/s or Kbps = kilobits per second
    When transmitted over a modem, there are ten bits per byte (eight data bits plus a start bit and a stop bit). So if one modem seems ten times faster than another, it's because different units are being used.

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Why does my 56K modem have problems connecting to my ISP's phone numbers?
When a 56K modem is used to dial into a V.34 modem bank (33.6 or lower), the modem will still try to negotiate a 56K connection even though it's impossible. If this is the case and your ISP does not have specific phone numbers for 56K modems, you may want to disable the K56flex feature to tell the modem to not attempt a 56K connection.
To disable K56flex modems Add +MS=11,0,9600,33600 to the end of your modem Init string.

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