COMPUTER PROBLEM REPORT

1.  Describe your problem:
     ______________________________________
     ______________________________________

2.  Now, describe your problem accurately:
     ______________________________________
     ______________________________________

3.  Speculate wildly about the cause of your problem:
     ______________________________________
     ______________________________________

4.  Severity of the problem:
     a.  Minor    ___
     b.  Minor    ___
     c.  Minor    ___
     d.  Trivial  ___

5.  Is the computer plugged in?  Yes ___   No ___

6.  Is the computer turned on?   Yes ___   No ___

7.  Have you tried to fix it yourself?  Yes ___  No ___

8.  Have you made the problem worse?  Yes ___

9.  Have you read the manual?  Yes ___  No ___

10. Are you sure you've read the manual?  Yes ___  No ___

11. Are you absolutely certain you've read the manual?  No ___

12. Do you think you understood the manual?  Yes ___  No ___

13. If "Yes," then why can't you fix the problem yourself?
      __________________________________________

14. How tall are you...are you above this line? ________________

15. What were you doing with your computer when the problem occurred?
      __________________________________________

16. If "nothing," then explain why you were logged-in:
      __________________________________________

17. Are you sure you are not imagining this problem?  Yes ___  No ___

18. Describe how this problem makes you feel:
      __________________________________________

19. Describe your troubled childhood:
      __________________________________________

20. Do you have any independent, RELIABLE witnesses to this problem? No ___

21. Can't you find something else to do besides bothering me?  Yes ___

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