Jaeda Jontelle Raines

Objective

To obtain employment or an internship working in the technology field of Computer Information Science.

Education

Temple University (Jan. 96- )

Philadelphia, Pa

Junior, G.P.A. 3.0, Majoring in CIS, Expected Graduation date: May 2001'

Employment

Towers Perrin (May 98- Sept 99)

Philadelphia, Pa

BAS Technology Support Specialist

Configure Desktops/Laptops for Towers Perrin network, Troubleshoot software/hardware failures, Implement New Hire desktop coordination

Telaccount, Inc. (Sept. 97- March 99)

Narberth, Pa

Part time Employee, Typing, Customer Service, Filing, Sales, General office work, etc.

Adecco Employment agency (June 97 - Aug. 97)

Philadelphia, Pa

Temporary Employee at CIGNA and Philadelphia Museum of Art-Executive office, Administrative Assistant and Clerical Work

Defender Association Of Philadelphia(May 97'-June 97')

Philadelphia, Pa

Information Services Intern-supported Windows NT Network, Workstations for Windows NT, Windows 95, Windows for Workgroups 3.11, Install software, Troubleshooter

Chubb & Son, Inc.

-Philadelphia, Pa (Sept. 96' - Jan. 97')

Systems Specialist Intern-Customer Service Department, Configure Desktops, Troubleshoot software/hardware problems, proviede help desk support for Windows 95 environment

-Liberty Corner, NJ (June-Aug. 95' AND 96')

Summer INROADS Intern, Experience in both DFI(Department of Financial Institutions) rating system and Masterpiece Personal Lines. Worked with Chubb's Intranet and HTML for creating and editing web pages.

Skills

Type 60WPM

Applications: Microsoft Office97: Excel, Access, Powerpoint, Word, WordPerfect, Microsoft FrontPage, Lotus Notes, Microsoft Publisher 98, Adobe Photoshop.

Operating Systems: Windows NT 4.0 Workstation and Server, Windows 95, Windows 3.x, Netware 3.x and 4.x

Programming: C/C++, Pascal, HTML coding

Installation: Personal Computers(Compaq), Laptops (Compaq/IBM) and Printers(Hewlett Packard)

Experience with creating ghost images, performing re-cid(rebuilding machines) and creating cable for computers to connect to a network

Three years customer service/technology support experience

Strong Team Work and Leadership skills

Other past experiences includes clerical, reception, administrative duties

Professional Memberships

Zeta Phi Beta Sorority, Inc.

Volunteer Experience

American Red Cross Blood Drive

Fawol's Aids Walk

Toys for Tots Program

Diabetes Walk (Walktober Fest)

Zeta Phi Beta Sorority's Annual Kid Summit

References

Pamela Raison

Property And Casualty Lawyer

Cigna Inc., Two Liberty Place

Philadelphia, Pa

Charlotte, North Carolina