Kelly's Curriculum Vitae - Work Experience

Dates	Occupation
June 2001 - present	Royal Bank Visa Fraud Investigations, Montreal, Québec
	Fraud Analyst and Team Leader: analyze credit card fraud and take preventative action to reduce further fraud; communicate with corporate investigators and Visa; lead a team of 10 fraud agents who deal with customers and who analyze counterfeit credit cards; performance reviews; create and update operations manuals
August 2000 - May 2001	USBank National Association Corporate Payment Systems, Toronto, Ontario
	Business Systems Analyst: move coordination; support for Commercial Cards staff; knowledge of Total Systems; projects in payment systems, client management, monthly report facilitation
October 1998 - August 2000	Royal Bank of Canada Central Card Centre, Commercial Visa Cards, Toronto, Ontario
	Account Co-ordinator: direct link between Visa centre and Company representative; knowledge of Total Systems; responsible for maintenance of individual Visa accounts, payments, new company setups, new cardholder applications, distribution of information, system reports, support for Royal Bank Program Managers
November 1996 - September 1998	Royal Bank of Canada Central Card Centre, Business Cards & Credit Services, Toronto, Ontario
	Customer Service Representative: telephone agent for CreditLine for Small Business, Corporate Expense and Commercial Visa Cards; knowledge of Total Systems, VIMS, SRF, RICS, ULS and CAPS; responsible for taking incoming cardholder calls, lost/stolen reports, replacement cards, address changes, retention, distribution of information, credit limit evaluations, account transfers, support for Account Coordinators in Commercial Cards
June 1996 - August 1996	Merlex Engineering North Bay, Ontario
	Geo-Technical Engineer's Assistant: responsible for drill crew supervision, soil sample collection, data collection, soil testing, soil classification, report-writing, site investigation
April 1996 - June 1996	Burak Jacobson Toronto, Ontario
	Bilingual Marketing Researcher: responsible for making outgoing calls to collect answers to various surveys
October 1995 - November 1995	Placer Dome Canada Ltd. Dome Mines, Timmins, Ontario
	Contract Metallurgist: assisted in collecting samples at various points in the grinding section of the mill, carrying out lab tests on these samples, and gathering data towards optimizing the grinding circuit
February 1995 - September 1995	Placer Dome Canada Ltd. Endako Mines Division, Endako, British Columbia
	Contract Metallurgist: responsible for quality control of internal and final products, product shipments, Canning Crew supervision, Ultrapure Crew supervision, Roaster Crew supervision, daily and monthly mill reports, monthly metallurgical accounting reports, grinding and crushing circuit surveys, particle size indicator calibration (Outokumpu PSI-200), new Molybdenum Inventory System set-up and integration
November 1994 - February 1995	Chevron Town Pantry Fraser Lake, British Columbia
	Cashier: knowledge of cash register, lotto machine, POS functions; responsible for cash, safe, stocking, cleaning up, measuring levels in gasoline tanks, security
February 1994 - October 1994	Placer Dome Canada Ltd. Division Mines Sigma, Val d'Or, Québec
	Environmental Coordinator/Metallurgist: drafted the Environmental Operating Plan and the 1995 environmental budget, acted as government liaison for the mine; contributed to the tailings pond carbon column project and the mill expansion/upgrade project; supervised mill crews and summer students
June 1992 - February 1994	Placer Dome Canada Ltd. Endako Mines Division, Endako, British Columbia
	Metallurgist: responsible for monthly metallurgical accounting reports, 1994 Roaster and Canning budgets, supervision of Canning, Ultrapure and Roaster crews, quality control of internal and final products, product shipments, equipment maintenance and work orders, liaison between mine and head office for product distribution
May 1991 - August 1991	Placer Dome Inc. Gibraltar Mines, McLeese Lake, British Columbia
	Metallurgical Student: participated in grinding circuit surveys, tailings dam piezometer monitoring, flocculant efficiency testing and particle size analyzer calibration
May 1990 - August 1990	Strata Engineering Corp. Don Mills, Ontario
	Geotechnical Engineering Student: responsible for laboratory soils tests, including sieve analyses, plasticity indices and proctor tests; on-site testing included concrete slump tests and cylinder preparation, and well testing
June 1989 - August 1989	Merlex Engineering North Bay, Ontario
	Geotechnical Engineering Student: responsible for laboratory soils and concrete testing, including proctor tests, sieve analyses, soils classification, concrete cylinder and grout cube preparation, cylinder curing, cylinder and cube shear tests; on-site testing included soil compaction tests, concrete slump tests, cylinder and cube preparation, pile testing and column strength testing
May 1989	J.S. Redpath North Bay, Ontario
	Geotechnical Engineering Student: reorganization of engineering library, auditing strength calculations, data gathering and analysis
May 1988 - August 1988	Northland Engineering (1987) North Bay, Ontario
	Civil Engineering Student: assisted in office duties, including report-writing and preparation, blueprinting, mylar drawings; also assisted in site investigations and city planning projects

WORK EXPERIENCE

Dates Occupation

June 2001 - present
Royal Bank Visa
Fraud Investigations, Montreal, Québec

Fraud Analyst and Team Leader: analyze credit card fraud and take preventative action to reduce further fraud; communicate with corporate investigators and Visa; lead a team of 10 fraud agents who deal with customers and who analyze counterfeit credit cards; performance reviews; create and update operations manuals

August 2000 - May 2001
USBank National Association
Corporate Payment Systems, Toronto, Ontario

Business Systems Analyst: move coordination; support for Commercial Cards staff; knowledge of Total Systems; projects in payment systems, client management, monthly report facilitation

October 1998 - August 2000
Royal Bank of Canada
Central Card Centre, Commercial Visa Cards, Toronto, Ontario

Account Co-ordinator: direct link between Visa centre and Company representative; knowledge of Total Systems; responsible for maintenance of individual Visa accounts, payments, new company setups, new cardholder applications, distribution of information, system reports, support for Royal Bank Program Managers

November 1996 - September 1998
Royal Bank of Canada
Central Card Centre, Business Cards & Credit Services, Toronto, Ontario

Customer Service Representative: telephone agent for CreditLine for Small Business, Corporate Expense and Commercial Visa Cards; knowledge of Total Systems, VIMS, SRF, RICS, ULS and CAPS; responsible for taking incoming cardholder calls, lost/stolen reports, replacement cards, address changes, retention, distribution of information, credit limit evaluations, account transfers, support for Account Coordinators in Commercial Cards

June 1996 - August 1996
Merlex Engineering
North Bay, Ontario

Geo-Technical Engineer's Assistant: responsible for drill crew supervision, soil sample collection, data collection, soil testing, soil classification, report-writing, site investigation

April 1996 - June 1996
Burak Jacobson
Toronto, Ontario

Bilingual Marketing Researcher: responsible for making outgoing calls to collect answers to various surveys

October 1995 - November 1995
Placer Dome Canada Ltd.
Dome Mines, Timmins, Ontario

Contract Metallurgist: assisted in collecting samples at various points in the grinding section of the mill, carrying out lab tests on these samples, and gathering data towards optimizing the grinding circuit

February 1995 - September 1995
Placer Dome Canada Ltd.
Endako Mines Division, Endako, British Columbia

Contract Metallurgist: responsible for quality control of internal and final products, product shipments, Canning Crew supervision, Ultrapure Crew supervision, Roaster Crew supervision, daily and monthly mill reports, monthly metallurgical accounting reports, grinding and crushing circuit surveys, particle size indicator calibration (Outokumpu PSI-200), new Molybdenum Inventory System set-up and integration

November 1994 - February 1995
Chevron Town Pantry
Fraser Lake, British Columbia

Cashier: knowledge of cash register, lotto machine, POS functions; responsible for cash, safe, stocking, cleaning up, measuring levels in gasoline tanks, security

February 1994 - October 1994
Placer Dome Canada Ltd.
Division Mines Sigma, Val d'Or, Québec

Environmental Coordinator/Metallurgist: drafted the Environmental Operating Plan and the 1995 environmental budget, acted as government liaison for the mine; contributed to the tailings pond carbon column project and the mill expansion/upgrade project; supervised mill crews and summer students

June 1992 - February 1994
Placer Dome Canada Ltd.
Endako Mines Division, Endako, British Columbia

Metallurgist: responsible for monthly metallurgical accounting reports, 1994 Roaster and Canning budgets, supervision of Canning, Ultrapure and Roaster crews, quality control of internal and final products, product shipments, equipment maintenance and work orders, liaison between mine and head office for product distribution

May 1991 - August 1991
Placer Dome Inc.
Gibraltar Mines, McLeese Lake, British Columbia

Metallurgical Student: participated in grinding circuit surveys, tailings dam piezometer monitoring, flocculant efficiency testing and particle size analyzer calibration

May 1990 - August 1990
Strata Engineering Corp.
Don Mills, Ontario

Geotechnical Engineering Student: responsible for laboratory soils tests, including sieve analyses, plasticity indices and proctor tests; on-site testing included concrete slump tests and cylinder preparation, and well testing

June 1989 - August 1989
Merlex Engineering
North Bay, Ontario

Geotechnical Engineering Student: responsible for laboratory soils and concrete testing, including proctor tests, sieve analyses, soils classification, concrete cylinder and grout cube preparation, cylinder curing, cylinder and cube shear tests; on-site testing included soil compaction tests, concrete slump tests, cylinder and cube preparation, pile testing and column strength testing

May 1989
J.S. Redpath
North Bay, Ontario

Geotechnical Engineering Student: reorganization of engineering library, auditing strength calculations, data gathering and analysis

May 1988 - August 1988
Northland Engineering (1987)
North Bay, Ontario

Civil Engineering Student: assisted in office duties, including report-writing and preparation, blueprinting, mylar drawings; also assisted in site investigations and city planning projects

Throughout my stay in University, I worked as receptionist in St Joseph's College on a part-time basis. Previous to entering University, I worked a summer at Midland Doherty (before they became Midland Walwin) performing general office duties. I taught piano for Brian McDowell Studios in North Bay for two years. I earned money one summer playing the trumpet in a street band on the main streets of North Bay. I worked at Pinehill Coffee Shop for several years, and also delivered the North Bay Nugget from the age of 10.

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