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Freedom Air
On Monday I confirmed my return flight which I had originally booked 3 months ago; no problem ... "be the airport 2 hours early", etc etc. Get home at night to find a message from airline. Tuesday call back to find out the flight has been cancelled, "would you like to fly tomorrow or next Wednesday sir ?", neither I want to fly Friday like I confirmed with you yesterday. I tried to be reasonable with them. "You're a 100% owned by Air New Zealand ,can't you just transfer me to an Air New Zealand flight ?", "No, we're an independent company ...blah blah ! ", OK 'Do you fly out of Adelaide, or Sydney ? '," Sydney"
'I'll take the overnight 11 hour bus to Sydney if you pay',
"We can't."
'Well it's all your fault, why didn't you email me ?', ......
"Well we telephoned your NZ number, and left a message", this is the first I'd heard, either it's a complete lie or
they're incompetent; you can't just leave a message and leave it at that. They had my email me why didn't they email me ? And if they had just left a message why did they let me confirm the flight ?
'Let me speak to the supervisor'
" I am the supervisor"
'OK you think about it and I'll phone you back'
The next day they had decided that they could after all put me on a Air NZ flight. They gave me a choice of 3 flights, but the first two were full. I.e they weren't giving me a choice at all they had already selected the flight arriving at midnight
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