An Easy Fix For Many HP DeskJet Problems

Kenn's
Tech
Notes

19980606: An Easy Fix For Many HP DeskJet Problems

June/1998
Tech Note #6

Brian H has observed that some technicians are missing one essential step in troubleshooting print problems with HP DeskJet printers. Before sending any DeskJet printer in for servicing, always try new ink cartridges. In the DeskJet series, the ink cartridge does a lot more than just supply ink. The cartridge contains the print head, as well. The print head contains both mechanical and electronic components and, if defective, can cause a wide variety of problems.

To give an example, a recent printer sent in for service was dying in the middle of print jobs. It might print a few lines, but then it would stop, as if it had jammed or hung. With a new cartridge, it worked fine.

So when troubleshooting HP DeskJet printers, make a new cartridge a standard step in your troubleshooting procedure.

DISCLAIMER: This document is intended for the reference of computer support personnel within Winnipeg School Division No. 1. There is no warranty or liability if procedures recommended here have an adverse affect on any systems. Use them at your own risk. Any trademarks mentioned are the property of their owners, none of whom have certified any information provided here. Opinions expressed here are personal only and do not represent the policy of Winnipeg School Division No. 1 or any other organization anywhere.

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