Works 4 Losing Arial Font after Y2K Update

Kenn's
Tech
Notes

19991008: Works 4 Losing Arial Font after Y2K Update

October/1999
Tech Note #8

We have seen some machines which lose access to the Arial font in Microsoft Works 4 after running the Y2K upgrade to MS Works 4.5a. It does not happen on all systems, and it does not affect other applications.

Microsoft is aware of this problem and has posted a fix (see Microsoft Technical Article Q208187). We have not observed this fix to work. Any technician who has solved this problem should contact us immediately, so we can distribute the solution.

Note that users affected by this problem can still select the Arial font by entering it manually in the font box within Works. It just doesn't appear on the drop-down list.

DISCLAIMER: This document is intended for the reference of computer support personnel within Winnipeg School Division No. 1. There is no warranty or liability if procedures recommended here have an adverse affect on any systems. Use them at your own risk. Any trademarks mentioned are the property of their owners, none of whom have certified any information provided here. Opinions expressed here are personal only and do not represent the policy of Winnipeg School Division No. 1 or any other organization anywhere.

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2001 June 9

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