More on "You Cannot View The List Of Users At This Time"
Kenn's
20001003: More on "You Cannot View The List Of Users At This Time"
October/2000
Tech
Notes
Tech Note #3
A problem many technicians ran up against right off the bat with the new (Summer 1999 Windows 98 Second Edition) workstations was an error message arising when attempting to share folders. So long as user-level access was specified (as is our practice), you could not add any users or groups to the access dialog. Instead, you would get the message "You cannot view the list of users at this time. Please try again later." As a work-around, you could switch to share-level access and sharing would work, but this is not in keeping with Division standards.
Brian H found the solution.
Go into the Network control panel, and remove the NetBEUI binding for the Dial-Up Adapter only. That's the entry that looks like this:
NetBEUI -> Dial-Up Adapter
Remove this entry, keep any newer files, reboot, and presto! I believe you'll find the problem is resolved.
Since that time, we have had a few workstations which still retained the problem even after the network binding specified was removed. This summer, we discovered that MAPI server settings in e-mail clients can also generate this problem.
In Eudora, go to Options ... MAPI and set Use Eudora MAPI Server to NEVER.
In Outlook Express, after rebooting, go to Tools ... Options. On the General tab, click the "Make Outlook Express my default Simple MAPI client" check box to clear it, and then click Apply. For more information, see Microsoft Technical Article Q177607
If the above doesn't fix it, you will need to replace the MAPI32.DLL file in WINDOWS\SYSTEM with the original file that comes with Windows. Either copy it over from another workstation with the exact same operating system (which does not have the problem), or use the EXTRACT command to pull it from the cab files. The exact syntax you require is dependent on the operating system since the base cab file is different in 95 and 98. At a DOS prompt, run EXTRACT /? for more information on using the EXTRACT command.
Once you have the original DLL in place you need to monitor the workstation for a few days. If there is still an application rewriting the DLL automatically (that's what Eudora and Outlook Express do, when set up to handle default MAPI calls), the error message will return, and you'll have to figure out which program is the culprit.
DISCLAIMER: This document is intended for the reference of computer support personnel within Winnipeg School Division No. 1. There is no warranty or liability if procedures recommended here have an adverse affect on any systems. Use them at your own risk. Any trademarks mentioned are the property of their owners, none of whom have certified any information provided here. Opinions expressed here are personal only and do not represent the policy of Winnipeg School Division No. 1 or any other organization anywhere.
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2001 June 9 |
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