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Interpersonal Communication

  • Project 1 - Conversing with Ease
    • Time: 10 - 14 minutes
    • Objectives:
      • Identify techniques to use in conversing with strangers.
      • Recognize different levels of conversation.
      • Initiate a conversation with a stranger.
      • Use open-ended questions to solicit information for further conversation.
  • Project 2 - The Successful Negotiator
    • Time: 10 - 14 minutes
    • Objectives:
      • Employ win/win negotiating strategies to achieve your goals.
      • Enjoy the benefits of win/win negotiating.
  • Project 3 - Diffusing Verbal Criticism
    • Time: 10 - 14 minutes
    • Objectives:
      • Respond non-defensively to verbal criticism.
      • Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.
  • Project 4 - The Coach
    • Time: 10 - 14 minutes
    • Objectives:
      • Determine reasons for someone's substandard performance.
      • Coach the person to improved performance.
  • Project 5 - Asserting Yourself Effectively
    • Time: 10 - 14 minutes
    • Objectives:
      • Enjoy the mental and physical benefits of being assertive.
      • Emply the four-step method for addressing a problem and asking for help.
      • Overcome resistance to your requests.

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