(For
information about specific products, click on the 'Info' button for
that product on the 'Products'
page.)
Click on a topic:
If
you have any problems, questions, or suggestions, feel free to contact
us. For e-mails, we will respond in 1-3 days.
E-mail:
thechinaexchange@hotmail.com
Physical
Address:
The
China Exchange
1818 Rosewood Road
Charleston, WV 25314
USA
It
is very important to us that your privacy is protected. Any information
that we collect from you will not be shared, sold, given, etc. to any
other companies, individuals, etc. at any time, even if, in the future,
The
China Exchange ceases to
exist.
Certain information about the computer that the visitor is using is
automatically collected purely for tracking how many people visit this
site, which link (if any) they used to get here, what type of computer
environment they are using (e.g. screen resolution and browser type),
as well as some information about the server that they are connecting
from. All of this information is non-personally identifiable, and no
personal information such as names or e-mail address is being tracked.
Personally identifiable information is collected only when visitors
voluntarily provide it, usually through order forms. This information
will only be used when fulfilling the order.
When
ordering any item from The
China Exchange, it will
generally follow the following procedure:
- Please fill out the order
form for the product that you wish to order.
- When we receive your order,
we will contact you via e-mail, which will review your order and
indicate the total cost. Payment instructions will be in the e-mail.
[If you do not receive this e-mail within 1-3 days, please contact
us.]
- Please send the total cost
through personal check, money order, or your PayPal account. (If you
had indicated 'PayPal' as the payment method on the order form, you
will receive a PayPal Money Request.)
- Once we have received your
payment, we will deliver your order promptly. If you do not receive
your order within a reasonable
amount of time, please contact
us.]
We
accept the following payment methods:
- Personal
checks - payment will be
mailed-in to our physical address. It is highly suggested that the
amount should be in US dollars, since US banks charge a high currency
exchange cost
- Money
order - payment will be
mailed-in to our physical address. Payment should be in US dollars.
- PayPal
- through www.paypal.com.
Accepts credit cards. Payments may also be funded through bank accounts
or debit cards. PayPal accepts payments in US Dollars, Canadian
Dollars, Euros, Pounds Sterling, and Yen and is available in 45
countries.
We
charge a small fee if you choose to pay through PayPal. The amount
depends on the product as follows:
- Ancient
Chinese Coins - $1.20
- Chinese
Name Translations - $0.50
- Chinese
Stamps - $1.20
- Chinese
Freshwater Pearls - $varies
depending on how many strands you buy but will be approximately $0.30 +
3% of
the subtotal; will be indicated in order confirmation
- Chinese Handpainted Miniature
Bottles
- $1.70 for Item #MP1, $1.10 for Item #MP2
The China Exchange
is a Verified US Premier PayPal member. Member since April 2001. For
more information, visit the PayPal
Help Center. Click here
for security
information.
Credit
Card/Bank Account Security
We
use a third-party service, PayPal [www.paypal.com]
to handle all credit card transactions. PayPal is the world's largest
online payment service and has more than 40 million member accounts; it
is very well-known and has been popularly used in online business.
From their website: "PayPal uses SSL technology to keep your
information safe. In addition, when you send a payment using PayPal,
the recipient [i.e. The
China Exchange] won't receive
sensitive financial information like your credit card or bank account
number."
If you have problems concerning a China
Exchange credit card
transaction, please contact both us and PayPal.
For more information, visit:
PayPal
Help Center
PayPal
Security Center
Shipping
Methods and Costs
Some
shipping methods are only available for certain products. Many of our
products have a single flat fee per order, meaning that no matter how
many of the same type of items you buy, you will be charged the same
for shipping. If you have other special instructions involving shipping
and handling, please indicate them in the 'Special Instructions'
section in the order form. These may cost extra, and any extra costs
will be indicated in the order confirmation before you pay.
- US
Domestic Regular - anywhere
inside the United States. Uninsured shipping is at the buyer's risk
when insured shipping is available. [Delivery time: 2 weeks or less.]
- Ancient
Chinese Coins - $2.50 flat
fee per order
- Chinese
Name Translations - $1.80 per order
- Chinese
Stamps - $1.50 flat fee per
order
- Chinese
Freshwater Pearls - $4.00
flat fee per order
- Chinese
Handpainted Miniature Bottles
- $6.50 per order
- US
Insured - anywhere inside the
United States; your order will be insured. Uninsured shipping is at the
buyer's risk when insured shipping is available. [Delivery time: 2
weeks or less.]
- Ancient
Chinese Coins - $4.50 flat
fee per order
- Chinese
Stamps - $3.50 flat fee per
order
- Chinese
Freshwater Pearls
- $varies, indicated in order confirmation
- Chinese
Handpainted Miniature
Bottles - $varies, indicated in order confirmation
- US
Priority - anywhere inside
the United States; your order will be sent through Priority mail and
will arrive sooner. [Delivery time: 1 week or less.]
- Ancient
Chinese Coins - $5.00 flat
fee per order
- Chinese
Stamps - $4.50 flat fee per
order
- Chinese
Freshwater Pearls
- $varies, indicated in order confirmation
- Chinese
Handpainted Miniature
Bottles - $varies, indicated in order confirmation
- International
Regular - anywhere outside
the United States. Unregistered international shipping is at
the buyer's risk when international registered shipping is available.
[Delivery time: 3 weeks or less.]
- Ancient
Chinese Coins - $4.50 flat
fee per order
- Chinese
Name Translations - $3.00 per order
- Chinese
Stamps - $2.50 flat fee per
order
- Chinese
Freshwater Pearls - $6.50
flat fee per order
- Chinese
Handpainted Miniature
Bottles - $varies, indicated in order confirmation
- International
Registered - anywhere outside
the United States; your order will be registered. Unregistered
international shipping is at the buyer's risk when international
registered shipping is available. [Delivery time: 3 weeks or less.]
- Ancient
Chinese Coins - $10.00 flat
fee per order
- Chinese
Stamps - $10.00 flat fee per
order
- Chinese
Freshwater Pearls
- $varies, indicated in order confirmation
- Chinese
Handpainted Miniature
Bottles - $varies, indicated in order confirmation
- E-mail
- your order will be sent through e-mail. [DDelivery time: 1 week or
less.]
- Chinese
Name Translations - $0.50 per order
If
you would like to return or exchange a product, please contact us
within 10 days of receiving the item. We
accept returns or exchanges for all our products, except Chinese Name
Translations, for any personal reason you may have (e.g. changed mind
about buying the product) minus the shipping cost. Uninsured
shipping is at the buyer's risk when insured shipping is available. The
following is our policy regarding product returns:
- Chinese
Name
Translations - We will only
accept exchanges or returns if there is fault on our
behalf (e.g. not inserting a Chinese zodiac when it was indicated on
the order form).
- Ancient
Chinese Coins, Chinese Stamps, Chinese Pearls, Chinese Handpainted
Miniature Bottles - We will
accept exchanges or returns if:
- There is fault on our
behalf (e.g. sent you the wrong stamps)
- Product(s) have been
damaged (you must give proof of damage) or were lost in the mail during
shipping.
- You
have any personal reasons for returning/exchanging
(e.g. charged mind about buying coins).
Shipping
charges will not be compensated for these exchanged/returns if:
- Product(s) have been
damaged or were lost in the mail during shipping, and they were not
insured.
- The product(s) were exchanged for personal reasons.
Shipping
charges will be compensated for these exchanges/returns if:
- There is fault on our
behalf.
- Product(s) have been
damaged or were lost in the mail during shipping, and they were insured.
Please
be advised that if the product(s) have been damaged or were lost in the
mail during shipping, and you wish for them to be exchanged, we may not
have product(s) exactly like those that were originally ordered. To be
on the safe side, you may want the order to be sent through insured
shipping.
On
the order form, there is a place to enter in 'Special Instructions' for
each of your orders. We may or may not be able to fulfill your special
instructions. These may also cost extra and any extra costs will be
indicated in the order confirmation before you pay
Can't
find what you're looking for here?
Contact
us!
