HelpGram Production Process Overview

Quick Reference: HelpGram Production Process Overview

  1. The E-ternship Director assigns HelpGram topics to e-terns.
  1. Writer researches, writes, and submits new HelpGram.
  1. E-tern group editor edits the HelpGram, and labels it "edited."
  1. The edited HelpGram goes to an appropriate licensed professional ("expert") who reviews the HelpGram content for accuracy.
  1. The expert makes necessary corrections (if any) and marks the HelpGram"reviewed."
  1. Senior editors perform all final edits (if any) and approve the HelpGram for Web launch.
When you submit your first three HelpGrams, they will go to writing coaches who will give you feedback on them. Then you will revise your HelpGrams accordingly, input them into the template, and submit them. After revising and submitting your HelpGrams, they will go to your group's editor to be edited. When the editor submits the edited draft, it will go to an appropriate expert who will review and will verify your HelpGram's content. Finally, the seniors editors will perform final edits and will publish your HelpGrams to the Web site. If this doesn't make sense to you now, you'll pick up on the process after you understand and gain experience with our workflow system.

The five-step process occurs on a HelpGram-by-HelpGram basis, with some HelpGrams having a higher priority status than others (determined by factors such as current events, recent press releases for new products, our existing HelpGram stock, user requests, and so forth). You'll know when we post your HelpGrams online because they will appear on your bio page in alphabetical order. While a sizable stock is key to our success, the numbers are worthless if the quality is poor. This is why we've implemented the five-step process. It's good for everyone involved, but again, it's mainly for the users we aim to serve.

 

 

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