Resume

Tammy Randall Pirmann
Philadelphia Metro Area

Education

Currently attending Gwynedd Mercy College in Gwynedd Valley, PA for Masters of Education
Expected graduation in 2007

Bachelor of Science in Management Information Systems from Delaware Valley College, Doylestown, PA
Graduated Magna Cum Laude in May of 1998

Diploma from Archbishop Wood High School, Warminster, PA
Graduated in 1984


Experience

Eastern Center for Arts and Technology
1999 to 2004
Computer Application Support Specialist
Created a Help Desk for the school using a web based issue tracking system and Service Level Agreements. Manage the Help Desk which is staffed by 4 part-time intern technicians. Worked with a continuous improvement team to develop staff competencies that are based upon position. Train staff based upon competency list. Created and manage the staff intranet which includes several major functions such as workflow of HR forms and dynamically created directories. Tutorials for all software and hardware used by the majority of the staff are on the intranet. Also create database applications for the school in Access 2000 on an ad hoc basis.

MetaWeave
2001 to 2003
Partner
Manage the business of a growing website design and development firm. Project management, bookkeeping, marketing.

Pirmann & Associates
1995 to present
Owner
Contract training in Microsoft products, GoldMine and Dun & Bradstreet marketing software

Stabilus
1993 to 1998
Sales System Administrator
Reported to the Director of Industrial Sales. Developed a sales forecasting database in Access for use in a team selling environment. Implemented contact management system (GoldMine) for sales, engineering and customer service. Managed all travel and fleet vehicles. Spearheaded a video conferencing initiative that saved the company over $500,000 in travel expenses.


Skills

Website design and development using ASP, HTML, XHTML, DHTML, CSS, PHP, XML
Training in all Microsoft Office products, GroupWise, Internet technologies and GoldMine
Help Desk Management
Database application development with Access and mySQL

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Copyright 2004
Tammy Randall Pirmann