OBJECTIVE
To obtain a progressive position that will use my accounting, public relations, administrative, desktop application, internet, and WWW skills.

PLATFORMS
DOS 5, DOS 6.2.2, Dos 7, Windows 3.x, Win95

SOFTWARE
Netscape, Microsoft Internet Explorer, NCSA Mosaic, Cello, Win Web, Chameleon NFS Web Surfer, Lotus 123, WordPerfect 5.1.

HARDWARE
IBM compatible 586 Pentium, 486, 386, and 286 PCs, CRT computers, teller machines, currency counters, ATMs.

EDUCATION
Gordon Lawrence School of Insurance:	Property and Casualty Insurance.
Micro Center:	Word Perfect 5.1.
American Institute of Banking:	Principles of Banking, Basic Bookkeeping and Accounting, and Accounting I, Part I.
Bank of Virginia:	Teller Training and Bank Policies.
Certificates Received:
ACC-I AUTO POLICY FOR PROCESSORS	12/12/95
QUEST FOR QUALITY AUTO SUBROGATION PROCESSES	12/04/95
CLAIM HANDLING FUNDAMENTALS	12/04/95
EXTRAORDINARY CUSTOMER RELATIONSHIPS	12/04/95
LOSS REPORT SYSTEM COMPUTER BASED TRAINING	12/04/95
CLAIM PROCESSING	11/30/95
	overall score upon completion 93.5% (highest score out of seven participants trained)

EXPERIENCE

Allstate Insurance Company
14150 Parkeast Circle
Chantilly, Virginia

Staff Claims Assistant - 11/95 to Present

As a staff claim assistant for Allstate Insurance Company, responsible for serving the Nothern Virginia metro claims office and its customers. This includes performing the duties of a claim processor which consists of evaluating the facts of loss by contacting the customer and/or the presiding law enforcement officials; gathering evidence supporting claims and making liability decisions based on the evidence; notifying policyholders to summarize the coverage provided for the loss they are claiming; and advising customers of the claim process and necessary procedures outlined in claim practices - guiding principles.

Acting as loss of use coordinator, responsibilities include monitoring rental use by claim customers who are given rental reservations set up electronically by claim personnel. These reservations are given specifically for customers who were deprived of the use of their own vehicle as a result of an auto loss. When system access is not available, provide alternative solutions to place customers in contact with vendors to obtain transportation. Also, run daily listings of customer rental reservations to be extended according to the status of claims, and call area auto shops to receive the status of vehicle repair and obtain detailed information on possible repair delays for reporting back to auto adjusters and claim representatives. In addition, responsible for reviewing rental invoices for accuracy and adherence to guidelines, and correcting authorized days and comparable daily rates according to policy provisions and the statutes set forth by the Virginia Office of the Insurance Comissioner. Developed guidelines for the loss of use process position introduced in the Norhtern Virginia claim office including training other office personnel. Other duties are assisting rental vendors in coordinating an efficient process to validate rental extensions and authorized direct billing to insurance company; meeting with vendor executives to update customer satisfaction reviews; reaffirming corporate contract agreements; and troubleshooting and finding solutions for system problems. Provided detailed input regarding a state-wide loss of use best practices plan for use in all Virginia Allstate claim offices. Served as a member of the loss of use focus group which involved reviewing other states' loss of use plans and making recommendations. Received a performance bonus for performing loss of use coordinator duties efficiently and thoroughly.

As an unrepresented claim processor, implementing unrepresented processor initiative using guidelines set forth by claim management staff. Secure claim files and monitor them for compliance; contact injured claimants and their treatment providers to gather medical records and billing information to expedite settlement of claims without attorney involvement. Imputing damage estimate data to monitor severity. Analize police reports for facts of loss; as well as injury index bureau data to analize prior injuries, in an attempt to define actual injuries sustained related to the time of loss.

See Letter of Recommendation for Performance Bonus.

State Farm Insurance
Bill Worsham Agent
3903 Old Lee Hwy
Fairfax, VA 22030

As an insurance customer service representative/agent with State Farm, my duties included advising customers of the provisions and conditions of the different types of policies the company offered under the guidelines and regulations of the Commonwealth of Virginia where my license was registered. My duties also included writing new policies for auto/fire/life/health insurance; supplying customers with current rate quotes; and servicing existing policy holders by answering questions and making changes and/or updates to their policies. Other responsibilities included examining small claims and executing payments for the same under agent's authority; processing claim information/loss reports for policy holders and directing them to claim representatives for assistance; processing payments to policies taken in the agent's office; reviewing accuracy of policies prior to mailing; and using the computer system to send policy holder information to various departments.

Falcone Title and Escrow, Inc.
4025 Fair Ridge Drive
Fairfax, VA 22033

As a settlement processing assistant for Falcone Title and Escrow, Inc., my responsibilities included assisting clients by answering their questions over the telephone or directing them to appropriate personnel; researching inquiries regarding prior settlement cases of previous clients, mortgage lenders, and other agencies; maintaining recorded legal documents; assisting presettlement processors by setting up attorney case files; and proofreading sales contracts and loan applications. Other tasks performed were originating requests for certified documents, reports from mortgage corporations, area courts, and other agencies; and assisting in preparing cases for settlements. Also assisted the post-settlement department in preparing notarized, recorded, certified legal documents for mortgage corporations and circuit courts of Fairfax County and surrounding counties. In addition, I was responsible for preparing and disbursing mortgage loan payoffs; disbursing fees for services retained during preparation for closing; disbursing funds for sellers, judgments, liens, and debts to ensure clear title of property; and preparing tax documents and disbursing property taxes to county courts.

F&M Bank
215 N. Royal Ave.
Front Royal, VA 22630

Paying and Receiving Teller - 3/92 to 11/93

Signet Bank
7030 Old Keene Mill Rd.
Springfield, VA 22151

Paying and Receiving Teller - 8/84 to 8/87

I possess more than five years experience in the banking industry. As a paying and receiving teller for both Signet Bank and F&M Bank, my responsibilities included processing daily customer transactions; assisting customers with cash deposits and withdrawals; settling daily cash drawers, cash in vaults, and branch figures; and settling general ledger accounts and ATMs. Also was responsible for performing financial analyses for customers; opening and closing CD accounts; issuing and redeeming federal savings bonds; redeeming treasury notes; sending and receiving Federal Reserve shipments; processing branch commercial and installment loans; and training incoming personnel. Duties also include keeping control of keys and combinations to vaults and branch securities, as well as cashier's checks and traveler's checks; collecting nonsufficient funds for cash items; and filling in for the head teller in his or her absence. As a commercial teller for the Bank of Virginia, processed a high volume of cash deposits for branch commercial customers while performing regular paying and receiving teller duties. Was also responsible for maintaining the bulk of branch cash intake up to $60,000 daily.

U.S. Department of the Interior
Bureau of Mines
2401 E Street NW
Washington, DC 20041

Minerals Data Assistant - 3/83 to 7/84

In this capacity, my responsibilities included conducting periodic surveys of minerals production in the U.S. by collection and calculating geological statistics from independent industrial companies, mailing survey forms, and making phone inquiries. Duties also included entering estimates from government field offices into the database residing on an IBM mainframe. This information was used by geological specialists, government agencies, and private industry.

REFERENCES
Excellent references are available upon request.

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