Letter of Recommendation for Performance Bonus

As the LOU Coordinator for the NOVA Metro MCO, Jackie Riggs preformed her duties above and beyond the MCO's expectations. Jackie demonstrated initiative and esprit de corps towards assisting in the control of the Loss of Use severity for the MCO. She consistently met with the rental agency spokes people and the leadership team to discuss rental procedures, guidelines, and issues to ensure customer satisfaction was not being jeopardized. She was instrumental in verifying that the proper payments were charged to the claim files, in accordance with the MCO and Home Office guidelines. She also trained the rental agency personnel on the computer system procedures and the rental input practices to ensure proper and timely payments were made.

Because of Jackie's determination and dedication, Jackie became the expert on the CARS system for the MCO. She trained processors, claim representatives, and managers on the proper procedures of the CARS system and MCO follow-up guidelines. She also participated as a key member of the Alternate Transportation Focus Group. Her expertise and recommendations directly resulted in the production of the Virginia CSA Alternate Transportation Training Package.

Jackie's positive attitude, dedication and loyalty were key in the control of Loss of Use. She continues to provide new and better ways to controlling Loss of Use, while maintaining customer satisfaction as the primary initiative. Jackie is a great example that all employees should follow. She is deserving of the perfomance bonus as a token of her dedication. determination and loyalty to the MCO and Virginia CSA

Letter from Michael Dillard - Property Claim Manager, NOVA Metro MCO
Allstate Insurance Company
14150 Parkeast Circle
Chantilly, Virginia

|| Jacquelyn Kay Riggs' - Resume ||