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O B J E C T I V E
Currently not seeking a position.
W O R K - H I S T O R Y
Service Corridor, JC Penney's
Mentor Mall, OH 44060
Responsibilities included customer service work such as receiving and handling
credit card payments, looking up credit information, placing catalog orders,
gift wrapping, notifying customers by phone about different issues, preparing
gift certificates, ordering specialty catalogs, cashiering, handling returns,
layaways, and handling customer concerns.
E D U C A T I O N
Associates of Applied Business Degree, Magna Cum Laude; Lakeland College, 2000
Diploma, Eastlake North High School, 1997
C O M P U T E R - S K I L L S
Software: Lotus 1-2-3, WordPerfect v5.1/v6.0 DOS,
WordPerfect for Windows,dBase VI.I, INTERNET
Proficient,Microsoft Office 97 and 2000 Suite
Languages: Visual Basic 6.0, SQL, HTML
TWPM: 40
A W A R D S, - H O N O R S, - A N D - R E C O G N I T I O N S
Exchange Club of West Lake County Scholarship, $2500, 2000
Lakeland College Board of Trustees Scholarship, $3286, 1999
Exchange Club of West Lake County Scholarship, $1500, 1999
Lubrizol Scholarship, $1500, 1999
Phi Theta Kappa Member (Internation Honor's Society), 1999-Present
The National Dean's List Book Publication, 1999
Dean's List, 1998-2000
Two Customer Service Awards, 1997
Ohio Twelfth Grade Proficiency Test/Certificate of Honors, 1997
Honor Roll, 1995-1997
R E F E R E C E S
Available upon request.
