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NORTEL NORSTAR FAQS For All Northern Telecom Telephone Systems How do I program feature keys? All Norstar Compact 408/616 & Modular 824 Systems & Modular ICS Rel. 1.0 How do I move a telephone set on my Norstar Telephone System? How do I call forward a telephone on no answer or busy (usually to voice mail) on my Norstar Telephone System? How do I program a name for a telephone on a Norstar Telephone System? How do I enter Administration programming mode on my Norstar Phone System? How do I program system speed dial numbers on my Norstar Telephone System? How do I determine the exact software version of my Norstar Telephone System? How do I change the time and date on my Norstar Telephone System? Compact & Modular ICS Rel. 2.X and greater How do I move a telephone set on my Norstar Telephone System? How do I call forward a telephone on no answer or busy (usually to voice mail) on my Norstar Telephone System? How do I program the buttons on my Norstar Telephone? How do I program a name for a telephone on a Norstar Telephone System? How do I test a telephone on a Norstar Telephone System to confirm that it is functioning properly? How do I program system speed dial numbers on my Norstar Telephone System? How do I determine the exact software version of my Norstar Telephone System? How do I program system speed dial numbers on my Norstar Telephone System? Norstar & Norstar Flash Voice Mail Systems How do I determine the size of my Norstar Flash Voice Mail System? How do I determine the software level of my Norstar Flash Voice Mail System? How do I change a mailbox Class Of Service on my Norstar Voice Mail System? How do I add a Guest Mailbox to my Norstar Voice Mail System? How do I change a mailbox owner's name on a Norstar Voice Mail System? How do I change a mailbox extension number on my Norstar Voice Mail System? How do I add a Mailbox to my Norstar Voice Mail System? How do I delete a voice mail box on a Norstar Voice Mail mailbox? How do I change the Company Directory setting for a mailbox on Norstar Voice Mail? How do I change a Mailbox Outdial route on my Nortar Voice Mail System? How do I change the Mailbox Message Waiting Notification status on my Norstar Voice Mail System? How do I determine the number of channels or ports on my Norstar Voice Mail System? How do I determine the size of hard drive on my Norstar Voice Mail System? How can I determine what type of hardware is in my Norstar Voice Mail or Norstar Applications Module? What were the release dates for the various levels of software and hardware platforms on a Norstar Voice Mail System? How do I do an orderly shutdown of my Norstar Voice Mail or Applications Module? How do I reset the Operator Status password on my Norstar Voice Mail System? How do I change the Operator password on my Norstar Voice Mail System? How do I reset a password on a Norstar Voice Mail mailbox? How do I determine what version of software is on my Norstar Voice Mail System? How do I reset the System Coordinator password on my Norstar Voice Mail System? How to do I change the time and date on my Norstar Voice Mail System? All Norstar Compact 408/616 & Modular 824 Systems & Modular ICS Rel. 1.0 How do I program feature keys? For All Nortel Telecom Telephone Systems To program an external autodial (outside telephone #), press FEATURE, *, 1 To program an internal autodial (extention #), press FEATURE, *, 2 To program a feature button (call forward, call park, link), press FEATURE, *, 3 To program a PERSONAL speed dial (71-94), press FEATURE *4 Commonly Used Feature Codes Call Forward Feature 4 Call Pickup Feature 75 Conference/Transfer Feature 3 Do Not Distrub Feature 85 Last Number Redial Feature 5 Link Feature 71 Message - Reply Feature 65 Message - Send Feature 1 Page Feature 60 Speed Dial Feature 0 Transfer Feature 70 How do I move a telephone set on my Norstar Telephone System: Very important: When moving a phone or swapping the locations of phones without losing programming information, it is necessary to activate AUTO SET RELOCATION, make the changes and then deactive AUTO SET RELOCATION. A. To activate AUTOMATIC SET RELOCATION: Press FEATURE **266344 (config). The display will show PASSWORD. Enter the passworld. The default password is also 266344 (config) The LCD will then read A. Configuration Press SHOW Press the NEXT softkey three times until you get to4. Miscellaneous Press SHOW Press the NEXT softkey and scroll through until you reach Set relocation: N Simply change the N to Y Press RLS key. Your phone is now ready to be moved. B. To move the phone(s) follow these instructions: Go to the telephone to be moved and unplug it at the telephone. Move the telephone to the new location and plug it in It will flash for a few seconds and then reset itself To move two phones, follow the same procedure except follow the rule - first unplugged, first plugged in. NEVER MOVE MORE THAN TWO TELEPHONES AT ONE TIME! YOU WILL CONFUSE THE SYSTEM AND RISK LOSING PROGRAMMING! C. To deactivate AUTOMATIC SET RELOCATION: Press FEATURE **266344 (config). The display will show PASSWORD. Enter the passworld. The default password is also 266344 (config) The LCD will then read A. Configuration Press SHOW Press the NEXT softkey three times until you get to 4. Miscellaneous Press SHOW Press the NEXT softkey and scroll through until you reach Set relocation: N Simply change the Y to N Press RLS key. How do I call forward a telephone on no answer or busy (usually to voice mail) on my Norstar Telephone System? This feature lets you redirect an incoming call to another telephone on your Norstar system when the call is not answered at your Norstar telephone and your phone is busy. Note, however, that Line Redirection will take precedence over this setting. Feature explained: If you assign another telephone to receive your calls, you can also assign the number of times that the incoming call will ring before the call is forwarded (the Call Forward No Answer delay) or have it automatically forwarded without any rings if you are on the phone. To estimate the delay time in seconds, multiply the number of rings by six. Programming Call Forward To activate this, simply follow the instructions below: Press FEATURE **266344 (config) The display will show PASSWORD. Enter 266344 config. The display will show A. Configuration Press NEXT The display will show B. General Adminstration Press SHOW Press NEXT until you get to 5. Capabilities Press SHOW Press NEXT until you see Set Abilities (or on older systems until you see Forward No Answer). Press SHOW at Set Abilities then NEXT until you the display shows Forward No Answer or Forward On Busy, choosing the one you wish to change. Press SHOW Sets are normally programmed to forward to the VOICE MAIL SYSTEM'S extension number. For call forward no answer, press NEXT to program the number of rings before calls are forwarded to the assigned extension. Press RLS to exit and save programming How do I program a name for a telephone on a Norstar Telephone System? Norstar allows you to assign names to Norstar telephones. During a Norstar call, the name appears on each Norstar telephone's display instead of the internal telephone number of the caller. Press Feature * * 23646 (config). Enter the password. Default is 23646 (admin). Press NEXT until the display shows 2. Names Press SHOW. Set Names appears for programming telephone names or press NEXT then SHOW. "Line Names" appear for programming line names. Begin with Set Names. Press SHOW. "Show set:__ appears. Enter the internal number of the telephone or press NEXT for the name of the telephone with the first extension. 221: JOHN appears, for example, if the name John is already assigned; or, 221: 221 appears if a name has not yet been assigned. Press CHANGE. A cursor appears, and the name disappears from the display. Enter the first character of the name by pressing the appropriate dial pad button one, two, three, or four times. Press "-->" to move the cursor to the next position. Continue entering all of the required characters (up to seven characters) for the name. When you're finished, press RLS. How do I enter Administration programming mode on my Norstar Phone System? Important: If you are not familiar with the HEADING, SHOW, BACK and NEXT buttons, please get a Norstar Programming Overlay and place on your phone. Press FEATURE * *23646 (admin). The display will show Password. Enter the Administration password from the dial pad. (The default password is 23646 (admin) If the password is correct, 1. Sys speed dial appears, and three triangular indicators appear on the vertical display next to the rows of buttons. If the password is incorrect, the display does not change. Check the password. Press RETRY and enter the password. Place the Norstar Programming Overlay over the buttons pointed to by the indicators and proceed with programming. Exiting Administration Press RLS. End of Session appears. How do I program system speed dial numbers on my Norstar Telephone System? System Speed Dial allows you to program up to 70 telephone numbers that can be dialed using a two-digit code (01 to 70) from any Norstar telephone. To begin System Speed Dial programming: Press FEATURE **23646 (admin). The display will show Password. Enter the Administration password from the dial pad. (The default password is 23646 (admin) Display will show Speed Dial #. Select the speed dial code you want to program. Press NEXT until the display shows the correct code, or enter the two-digit speed dial code (from 01 to 70) on the dial pad. Speed dial #: XX appears. Press SHOW. No number stored appears if no number was previous assigned or 5552466, for example, appears if a number was previously programmed. VIEW-> and <-VIEW appear if the number is longer than 16 digits Press CHANGE. "# XX: ___" appears Enter the new telephone number from the dial pad (maximum of 24 digits), including all digits such as an initial 9 or an area code that must be detailed to call the number manually. 99975823__ appears, for example. If the number is more than 16 digits long, the left-most digits disappear from the display as you continue to enter the System Speed Dial number Press the BKSP display button if required to backspace the cursor Press OK when the number has been entered. Press Back to program another System Speed Dial number or press NEXT and the display shows USE PRIME LINE. This setting allows you to specify the external line that will be used for a System Speed Dial number. The options are the Prime line (the default), and external line, or a line pool. Begin with "Use prime line" (the default) or Use line: 002, for example, if a line is already assigned or Pool code: 042, for example, if a Line Pool access code is already assigned. If you wish to change the setting, press CHNG until the required setting appears. If you have chosen a line number or a Line Pool access code, enter the digits from the dial pad. A Line Pool access code can be from one to four digits long. You can only use line pools that are allowed from your extension. Press NEXT when the digits have all been entered, to program Display Digit. Press CHNG either Y (Yes) or N (No). Press NEXT until it displays Name - Display Press SHOW Press CHNG and enter in the "name" of the new speed dial number. Press RLS to end programming session How do I determine the exact software version of my Norstar Telephone System? Norstar Phone Systems (except Compact 408/616) Press FEATURE * * 266344 (config) Enter password. Default password is 266344 (config) Enter NEXT until the display shows Maintenance Press SHOW - System version is displayed. Norstar Compact 408/616 Press Feature** 266344 (config) Enter password. Default password is 266344 (config) Press NEXT key until the system displays Software Press SHOW - System version is displayed. SOFTWARE RELEASE VERSION AG= CICS 2.0 824 SW A=0 AI=CICS 1.0 408 B=1 AP=MICS XC 2.0 C=2 AP=MICS XC 2.0 USA D=3 AR=MICS 2.0 E=4 BC=CICS 2.0 w/IRAD 824 F=5 BDCICS 2.0 w/IRAD 408 G=6 DA=CDR2 ENG/FR Compact DRII H=7 DB=CDR2 ENG/SP Compact DRII I=8 EA=MDR2 ENG/FR Modular DRII J=9 EB=MDR2 ENG/SP Modular DRII K=10 GA=MDR4 ENG/FR Modular DR4 L=11 GB=MDR4 ENG/SP Modular DR4 M=12 JP=MICS XC 1.0   JS=CICS 1.0 824   MA=MDR3 ENG/FR Modular DR3   MB=MDR3 Modular DR3   MD=MICS XC 3.0 USA   ME=MICS 3.0   MG=MICS Centrex   MH=MICS Centrex   MK=MICS XC 4.0   ML=MICS 4.0   MM=CICS 4.0 824   MN=CICS 4.0 824 w/IRAD   MO=CICS 4.0 408 w/IRAD   MP=CICS 4.0 408   MU=MDR5 ENG/FR (incld DR5.1) Modular DR5/5.1   MV=MDR5 ENG/SP (incld DR5.1) Modular DR5/5.1   NA=MCTX ENG/FR (DR3 Centrex) Modular Centrex   NB=MCTX ENG/SP (DR3 Centrex) Modular Centrex   NR=CICS 2.0 408   NS=CDR5 ENG/FR (incld DR5.1) Compact DR5/5.1   NT=CDR5 ENG/SP (incld DR5.1) Compact DR5/5.1   ZB=CICS 4.0 w/IRAD w/AA 824   Example: SP : 30 MU J 20 30 = Creator of SW code - 30=Bell No. Research - 60=Calgary (maintenance Rel) MU = Software Release J= Version 20 = Sub-version How do I change the time and date on my Norstar Telephone System? Press FEATURE * *23646 (admin) Enter Admin. Password. Default password is (23646. Press NEXT twice. Press SHOW. Press CHANGE and then enter the correct hour using the dialpad. Enter the digit(s) for the hour in 12 or 24 hour format. Press NEXT then CHANGE to change minutes Enter the digit(s) for the minutes. Press NEXT If AM or PM appears and you wish to change item, Press CHANGE then NEXT Date will appear. If you wish to change, press CHANGE. Year appears. Press CHANGE to program the year or press NEXT to skip. Month appears. Press CHANGE to program the month or press NEXT to skip. Day appears. Press CHANGE to program the day or press NEXT to skip. Press HEADING until you return to desired programming heading. Press RLS to end programming. End of Session appears. Compact & Modular ICS Rel. 2.X and greater How do I move a telephone set on my Norstar Telephone System? Very important: When moving a phone or swapping the locations of phones without losing programming information, it is necessary to activate AUTO SET RELOCATION, make the changes and then deactive AUTO SET RELOCATION. A. To activate AUTOMATIC SET RELOCATION: Press FEATURE **266344 (config). The display will show PASSWORD. Enter the password. The default password is also 266344(config). The LCD will then read Terminals & Sets. Press NEXT button six times. You will see System Prgrming. Press the SHOW button and the NEXT button twice. The display will show FEATR Settings. Press the BACK button and scroll through until you reach Set relocation: N. Simply change the N to Y. Press RLS key. Your phone is now ready to be moved. B. To move the phone(s) follow these instructions: Go to the telephone to be moved and unplug it at the telephone. Move the telephone to the new location and plug it in It will flash for a few seconds and then reset itself To move two phones, follow the same procedure except follow the rule - first unplugged, first plugged in. NEVER MOVE MORE THAN TWO TELEPHONES AT ONE TIME! YOU WILL CONFUSE THE SYSTEM AND RISK LOSING PROGRAMMING! C. To deactivate AUTOMATIC SET RELOCATION: Press FEATURE **266344 (config). The display will show PASSWORD. Enter the passworld. The default password is also The LCD will then read Terminals & Sets Press NEXT button six times. You will see System Prgrming Press the SHOW button and the NEXT button twice. The display will show FEATR SETTINGS. Press the BACK button and scroll through until you reach Set relocation: N Simply change the Y to N . Press RLS key. How do I call forward a telephone on no answer or busy (usually to voice mail) on my Norstar Telephone System? This feature lets you redirect an incoming call to another telephone on your Norstar system when the call is not answered at your Norstar telephone and your phone is busy. Note, however, that Line Redirection will take precedence over this setting. Feature explained: If you assign another telephone to receive your calls, you can also assign the number of times that the incoming call will ring before the call is forwarded (the Call Forward No Answer delay) or have it automatically forwarded without any rings if you are on the phone. To estimate the delay time in seconds, multiply the number of rings by six. Programming Call Forward To activate this, simply follow the instructions below: Press FEATURE **266344 (config) The display will show PASSWORD. Enter 266344 config. The display will show Terminals & Sets Press SHOW and enter the extension number of the set you wish to modify. Press SHOW. Press NEXT. Press SHOW and the display will show fwd no answer Press SHOW. Display will show Fwd to: XXX. Press CHANGE and enter extension number for where you'd like the call forwarded. Sets are typically programmed to forward to the VOICE MAIL SYSTEM'S extension number. Press RLS. For call forward on busy, after step 4, Press SHOW, NEXT, NEXT and the display will show fwd on busy.. Press CHANGE to program the extension number for the forward on busy. Press RLS. How do I program a name for a telephone on a Norstar Telephone System? Norstar allows you to assign names to Norstar telephones. During a Norstar call, the name appears on each Norstar telephone's display instead of the internal telephone number of the caller. Press Feature * * 266344 (config). Enter the admin password. Default is 23646 (admin). Press SHOW at Terminals & Sets. Enter the extension number of the set you want to change names. Press SHOW. Press NEXT. The display will show NAME: XXXX. Press CHANGE. Enter the internal number of the telephone or press NEXT for the name assigned to the first extension. 221: JOHN appears, for example, if the name John is already assigned; 221: 221 appears if a name has not yet been assigned. Press CHANGE. A cursor appears, and the name disappears from the display. Enter the first character of the name by pressing the appropriate dial pad button one, two, three, or four times. Press "-->" to move the cursor to the next position. Continue entering all of the required characters (up to seven characters) for the name. When you're finished, press RLS. How do I test a telephone on a Norstar Telephone System to confirm that it is functioning properly? Press Feature 805 Press TEST or HOLD and the system will test the display The display will show Contrast Level __. Adjust the display UP or DOWN and then press OK to proceed. All of the display button indicators should show dark. Press any key to end this test. The display will show Button test. Press TEST and the display will show Press any button. Proceed to push each button on the phone. Be sure to note to whether the button label matches what is programmed on the button. Press the RLS key and then any other button and you'll be returned to the TEST menu. Press NEXT and the display will show Handset test. Press TEST and the display will show Lift Handset. When you lift the handset the display will show Generating Tone. You should be able to hear the tone through the handset. Upon completion of this test, press OK and replace the handset. Press NEXT and the display will show Speaker test. Press TEST and a tone will be emitted through the speaker until you press OK. Press NEXT and the display will read Power test Press TEST and all of the LCD windows will go dark and the phone will ring loudly. Press OK to end power test. Press RLS to end testing session. How do I program system speed dial numbers on my Norstar Telephone System? System Speed Dial allows you to program up to 70 telephone numbers that can be dialed using a two-digit code (01 to 70) from any Norstar telephone. To begin System Speed Dial programming Press FEATURE * *266344 (config). The display will show Password. Enter the Administration password from the dial pad. (The default password is 23646) Admin Display will show Terminals & Sets Press NEXT three times and the display will show Sys Speed Dial 5. Press SHOW and or press NEXT until the display shows the correct code or enter the two- -digit speed dial code (from 01 to70) on the dial pad. Speed dial #: XX appears. Press SHOW. No number stored appears if no number was previous assigned or 5552466, for example, appears if a number was previously programmed. VIEW-> and <-VIEW appear if the number is longer than 16 digits Press CHANGE. "# XX: ___" appears Enter the new telephone number from the dial pad (maximum of 24 digits), including all digits such as an initial 9 or an area code that must be detailed to call the number manually. 99975823__ appears, for example. If the number is more than 16 digits long, the left-most digits disappear from the display as you continue to enter the System Speed Dial number Press the BKSP display button if required to backspace the cursor Press OK when the number has been entered. Press NEXT and the display shows USE PRIME LINE. This setting allows you to specify the external line that will be used for a System Speed Dial number. The options are the Prime line (the default), and external line, or a line pool. Begin with "Use prime line" (the default) or Use line: 002, for example, if a line is already assigned or Pool code: 042, for example, if a Line Pool access code is already assigned. If you wish to change the setting, press CHANGE until the required setting appears. If you have chosen a line number or a Line Pool access code, enter the digits from the dial pad. A Line Pool access code can be from one to four digits long. You can only use line pools that are allowed from your extension. Press NEXT when the digits have all been entered, to program Display Digit. Press CHNG either Y (Yes) or N (No). If you choose N, and then choose NEXT, the display will show Sys Spd DiŠ and you can proceed to name the speed dial entry. Press CHANGE and enter in the name of the speed dial entry. Press RLS to end programming session How do I determine the exact software version of my Norstar Telephone System? Press FEATURE * * 266344 (config) Enter password. Default password is 266344 (config) Press NEXT 10 times until the display shows Maintenance Press SHOW. "System version" appears, press SHOW You will see SP followed by a sequence of numbers and letters. This is your system version. Press RLS to end programming. "End of Session" appears. SOFTWARE RELEASE VERSION AG= CICS 2.0 824 SW A=0 AI=CICS 1.0 408 B=1 AP=MICS XC 2.0 C=2 AP=MICS XC 2.0 USA D=3 AR=MICS 2.0 E=4 BC=CICS 2.0 w/IRAD 824 F=5 BDCICS 2.0 w/IRAD 408 G=6 DA=CDR2 ENG/FR Compact DRII H=7 DB=CDR2 ENG/SP Compact DRII I=8 EA=MDR2 ENG/FR Modular DRII J=9 EB=MDR2 ENG/SP Modular DRII K=10 GA=MDR4 ENG/FR Modular DR4 L=11 GB=MDR4 ENG/SP Modular DR4 M=12 JP=MICS XC 1.0   JS=CICS 1.0 824   MA=MDR3 ENG/FR Modular DR3   MB=MDR3 Modular DR3   MD=MICS XC 3.0 USA   ME=MICS 3.0   MG=MICS Centrex   MH=MICS Centrex   MK=MICS XC 4.0   ML=MICS 4.0   MM=CICS 4.0 824   MN=CICS 4.0 824 w/IRAD   MO=CICS 4.0 408 w/IRAD   MP=CICS 4.0 408   MU=MDR5 ENG/FR (incld DR5.1) Modular DR5/5.1   MV=MDR5 ENG/SP (incld DR5.1) Modular DR5/5.1   NA=MCTX ENG/FR (DR3 Centrex) Modular Centrex   NB=MCTX ENG/SP (DR3 Centrex) Modular Centrex   NR=CICS 2.0 408   NS=CDR5 ENG/FR (incld DR5.1) Compact DR5/5.1   NT=CDR5 ENG/SP (incld DR5.1) Compact DR5/5.1   ZB=CICS 4.0 w/IRAD w/AA 824   Example: SP : 30 MU J 20 30 = Creator of SW code - 30=Bell No. Research - 60=Calgary (maintenance Rel) MU = Software Release J= Version 20 = Sub-version How do I program system speed dial numbers on my Norstar Telephone System? System Speed Dial allows you to program up to 70 telephone numbers that can be dialed, using a two-digit code (01 to 70), from any Norstar telephone. To begin System Speed Dial programming Press FEATURE * *266344 (config). The display will show Password. Enter the Administration password (default password is 23646. Display will show Terminals & Sets. Press NEXT three times and the display will show Sys Speed Dial. Press SHOW. Enter the speed dial code you want to program or press NEXT until the display shows the speed dial code you'd like to edit, or enter the two-digit speed dial code (from 01 to 70) on the dial pad. Speed dial #: XX appears. Press SHOW. No number stored appears if no number was previous assigned or 5552466, for example, appears if a number was previously programmed. VIEW-> and <-VIEW appear if the number is longer than 16 digits Press CHANGE. "# XX: ___" appears Enter the new telephone number from the dial pad (maximum of 24 digits), including all digits such as an initial 9 or an area code that must be detailed to call the number manually. 99975823__ appears, for example. If the number is more than 16 digits long, the left-most digits disappear from the display as you continue to enter the System Speed Dial number Press the BKSP display button if required to backspace the cursor Press OK when the number has been entered. Press Back to program another System Speed Dial number or press NEXT and the display shows USE PRIME LINE. This setting allows you to specify the external line that will be used for a System Speed Dial number. The options are the Prime line (the default), and external line, or a line pool. Begin with "Use prime line" (the default) or Use line: 002, for example, if a line is already assigned or Pool code: 042, for example, if a Line Pool access code is already assigned. If you wish to change the setting, press CHNG until the required setting appears. If you have chosen a line number or a Line Pool access code, enter the digits from the dial pad. A Line Pool access code can be from one to four digits long. You can only use line pools that are allowed from your extension. Press NEXT when the digits have all been entered, to program Display Digit. Press CHNG either Y (Yes) or N (No). Press NEXT until it displays Name - Display Press SHOW Press CHNG and enter in the "name" of the new speed dial number. Press RLS to end programming session Norstar & Norstar Flash Voice Mail Systems How do I determine the size of my Norstar Flash Voice Mail System? Open the cover of the Flash System and look for the number 4 on the unpluggable module (it is apparent). If it reads 4, then it is a four port system. If there is no number, it is a two port system. How do I determine the software level of my Norstar Flash Voice Mail System? Open the cover of the Flash System and look for the PCMCIA card plugged into the unit. A sticker on this card will indicate the software level. How do I change a mailbox Class Of Service on my Norstar Voice Mail System? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT twice. The display will show SERVICE CLASS:. Enter Class of Service from 1 to 16. Press OK. Press RLS. How do I add a Guest Mailbox to my Norstar Voice Mail System? Press Feature 983 Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by Password (default 0000) Press MBOX. Press ADD. Enter the guest Mailbox number. Press OK. Press the # key. Enter a class of service from 1 to 16, and press OK. Enter the mailbox last name,comma,first name and press OK. Press YES if you want the mailbox owner's name to play in the company directory, or press NO if you do not want the owner's name to play in the Company Directory. Press NO to the Msg waiting prompt. Press * at the Outdial: None prompt. Press RLS. How do I change a mailbox owner's name on a Norstar Voice Mail System? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT three times. The display will show MBOX OWNER NAME. Press CHNG. Enter the maibox owner's last name, comma, and first initital. Press OK. Press RLS. How do I change a mailbox extension number on my Norstar Voice Mail System? Press Feature 983 Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000) Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT. Press CHNG. Enter the new extension number. Press RLS. How do I add a Mailbox to my Norstar Voice Mail System? Press Feature 983 Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by Password (default 0000) Press MBOX. Press ADD. Enter the Mailbox number. Press OK. Enter the extension number. Enter a class of service from 1 to 16, and press OK. Enter the mailbox last name,comma,first name and press OK. Press YES if you want the mailbox owner's name to play in the company directory, or press NO if you do not want the owner's name to play in the Company Directory. Press YES to the Msg waiting prompt. Press * at the Outdial: None prompt. Press RLS. How do I delete a voice mail box on a Norstar Voice Mail mailbox? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press DEL. Enter the mailbox number. Press DEL. The display Mailbox deleted shows momentarily. Press RLS. How do I change the Company Directory setting for a mailbox on Norstar Voice Mail? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT four times. The display will show Directory: Y. Press CHNG. Y indiciates the mailbox owner's name is included in the Company Directory, and N means it's not included. Press RLS. How do I change a Mailbox Outdial route on my Nortar Voice Mail System? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT six times. The display will show OUTDIAL:LINE. Press CHNG. Press LINE to change the outgoing line. Press POOL to select a line within a line pool. Select NONE to delete the outdial route. Press OK. Press RLS. How do I change the Mailbox Message Waiting Notification status on my Norstar Voice Mail System? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by password (default is 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press NEXT five times. The display will show MSG WAITING:Y. Press CHNG. Y indicates that Message For You appears on the mailbox owner's telephone display when a message is left. N indicates that Message For You does not appear. Message waiting should be turned off for Guest Mailboxes. Press RLS. How do I determine the number of channels or ports on my Norstar Voice Mail System? Press the Feature key, and enter 915 on the dialpad of the phone. Enter the default password 2 2 2 3 7 7 2 (ACCESS2) The display will show ACCESS SERVER. Press the softkey NEXT until the display shows CHANNEL STATUS. Press the SHOW softkey. The display will show CHAN STATUS MENU. Press the softkey ALL. Any digits other than "*" are a channel or port. The following symbols indicate the following: "." - Channel is idle "r" - Channel is ringing "c" - Channel is connected to an active call "a" - Channel is connected to KSU but is not activated for VM "x" - Channle is connected but there is a connection problem "*" - No channel detected. How do I determine the size of hard drive on my Norstar Voice Mail System? Press the Feature key, and then enter in the digits 915 on the dialpad of the phone. Enter the default password 2 2 2 3 7 7 2 (ACCESS2). Press the softkey ADMIN. Press the softkey NEXT. Press the softkey SHOW. SIZE will appear on the LCD screen. (example: 263872 = 270MB Hard drive). How can I determine what type of hardware is in my Norstar Voice Mail or Norstar Applications Module?   NAM I NAM II - DVC NAMII - Fiber NAMII - Fiber Date 6/95 - 1/97 2/97 - 6/98 10/97 - 9/99 10/99 - Built-in 10/100 NIC No 1/99 1/99 Yes Initial Channels As configured As configured 8 8 CPU Intel 486 Intel P100 Intel P100 AMD K6-2 (400MHZ) RAM 8MB Sinn 16MB SIMM 16MB SIMM 32MB SDRAM On Board Video/ Keyboard connector No No No Yes HD 270MB - 12 Hrs or 540MB - 30 hrs. 2.1 GB - 100 hrs. 2.1 GB - 100 hrs. 2.1 GB - 100 hrs. Secondary HD 37 hrs. 1.2 GB - 700 hrs. 1.2 GB - 700 hrs.   What were the release dates for the various levels of software and hardware platforms on a Norstar Voice Mail System? PRODUCT SHIP DATES PLATFORM Flash 1.X 7/95 - 9/99   Flash 2.X 10/99 - Current   Voice Mail Rel. 1.X 6/95- NAM I Voice Mail Rel. 2.X   NAM I Voice Mail Rel. 3.X 9/97-1/99 NAM II Voice Mail Rel. 4.X 2/99 - Current NAM II and NAMII AMD How do I do an orderly shutdown of my Norstar Voice Mail or Applications Module? The Norstar Applications Module (NAM) is the platform used for Norstar Voice Mail, Fax mail and ACD. There are three different options in shutting down the NAM: GRACEFUL: The graceful option allows an application to terminate all existing calls before shutting down. QUICK: The quick option allows 45 seconds for an application to terminate before shutdown. IMMEDIATE: The immediate option allows 15 seconds. PROCEDURE: Press the Feature key, and enter 915 on the telephone dialpad. Enter the Access Password: default is 2223772 (ACCESS2). Press the softkey NEXT. Press the softkey SHOW. Press softkey GRACE or NEXT or IMMEDIATE. Unplug the unit for 30 seconds, and plug back in. How do I reset the Operator Status password on my Norstar Voice Mail System? Press Feature and enter 985 on the telephone dialpad. Enter 7. Enter 7373867377793. The display will show Reset OK. Choose YES on the softkey. How do I change the Operator password on my Norstar Voice Mail System? Press Feature and enter in the digits 982. Enter 67372867. Press 7. Enter the new Operator password (between 4 and 8 digits). Press RLS to end programming session. How do I reset a password on a Norstar Voice Mail mailbox? Press Feature 983. Enter the System Coordinator's Mailbox number (default is 12, 102, 1002, depending on length of intercom numbers) followed by Password (default 0000). Press MBOX. Press CHNG. Enter the mailbox number. Press RESET. The password has been reset to default (0000). How do I determine what version of software is on my Norstar Voice Mail System? Press the Feature key, and then enter in the digits 9 8 3 on the dialpad of the phone. Enter the System Coordinator's mailbox number (12,102,1002,10002,100002 or 1000002, whichever matches the Directory Number (intercom) and the System Coordinator's password, then press OK. Press 9 How do I reset the System Coordinator password on my Norstar Voice Mail System? Press Feature and enter in the digits 985. Enter 9. Enter 73738767793. Enter OK. Display will show Reset Password? Press the softkey YES. The display will show Reset OK. Choose YES on the softkey. How to do I change the time and date on my Norstar Voice Mail System? Press FEATURE key and 984 using the telephone dialpad. Enter the System Coordinator's Mailbox (default is 12, 102, 1002, depending length of intercon numbers) followed by password (default is 0000). Press OK. The time and date will appear, and the softkey CHNG will appear. If incorrect, press CHNG and enter month and day (MMDD). Press RLS to exit. NOTE: This time and date change affects the voice mail system only. To change the time and Date of the phone system refer to the "How to change the time and date on my Norstar Phone System.     Quick Reference Voice Mail Box Programming (For Startalk Flash v1.7and higher, and NAM v3.0and higher)   Programming can be done from any phone that has 3 keys in the display.   To add new mailboxes   1.        To get into Programming Press FEATURE 983. The display will read: “log:”, then type your system manager mailbox number and 0000 then OK.  The System Manager mailbox number is 12 if you have 2 digit extensions, 102 if you have 3 digit extensions, and 1002 if you have 4 digit extensions. (Ex: my ext is 239 so I would do Feature 983 then type 1020000 then ok). 2.        The display will read: “Admin”. Press MBOX. 3.        The display will read: “Mailbox Admin”.  Press ADD. 4.        The display will read: “Mbox:”.  Type in the mailbox you want to add. 5.        The display will read: “Subscriber” Press OK. (This step may not be there) 6.        The display will read: “Ext:”.  Type in the Ext for that mailbox (Almost always the same as mailbox #).  If it is a guest mailbox (someone who doesn’t have a phone) press QUIT. 7.        The display will read: “Service class:”.  Enter in class of service 7. 8.        The display will read: “Name:”. Enter the name you want.  To enter a letter press the number key that has that letter on it.  Press it twice for the second letter on the key, and three times for the third.  Use the # key to go to the next space.  To make a comma, press the # key twice.(ex: If I wanted an ‘n’, I would press the 6 key twice).  When you are done press  OK. 9.        The display will read “Directory?”.  Press YES. 10.     The display will read: “Msg waiting?”.  Press YES. 11.     The display will read “Outdial”.  Press POOL.  Then it will ask for the Pool #, enter in 1.  Press OK.  Then keep pressing OK until the display reads “Mailbox Admin” 12.     Press Rls. 13.     Let the user know their password is 0000. NORSTAR WILL NOT RECONIZE THE MAILBOX UNTIL IT HAS BEEN INITIALIZED. (The user has to enter a new password and record their name for the directory)   To reset a mailbox password   1.        Get into programming. (See Above Step 1) 2.        The display will read: “Admin”.  Press MBOX. 3.        The display will read: “Mailbox  Admin”.  Press CHNG. 4.        Enter the mailbox # of the user. 5.        The display will read: “Password”.  Press RESET. 6.        Press Rls 7.        The password is reset to 0000.     To change a mailbox name   1.        Get into programming. (See Above Step 1) 2.        The display will read: “Admin”.  Press MBOX. 3.        The display will read: “Mailbox Admin”.  Press CHNG. 4.        Enter the mailbox # of the user. 5.        The display will read: “Password”.  Press  NEXT until the display reads “Name:” 6.        The display will read the current user’s name.  Press CHNG. 14.     You may then enter in the name of the user. To enter a letter, press the number key that has that letter on it.  Press it twice for the second letter on the key, and three times for the third.  Use the # key to go to the next space.  To make a comma, press the # key twice.(ex:If I wanted an ‘n’, I would press the 6 key twice).  When you are done press  OK. 7.        Press Rls. To Delete a mailbox   1.        Get into programming. (See Above Step 1) 2.        The display will read: “Admin”.  Press MBOX. 3.        The display will read: “Mailbox Admin”.  Press DEL. 4.        Enter the mailbox # of the user. 5.        The display will read the person’s name.  6.      Press DEL.   All messages, greetings, and programming for that mailbox will be lost. *** Phone System Quick Reference    Press the Voice Mail button. Type in 0000 as your password.  Then press the button right under OK. Type in a new password.  It must be between 4 to 8 digits and can’t start with zero. It will prompt you to re-enter password to verify.  Then press OK. It will prompt you to record your name for the company directory.  Pick up the hand set and record after beep. (ex: “John Doe”).  Don’t put down the handset yet. To accept recording press OK. You must set up for voice mail box before you can receive messages.  To do that:   To talk to a person at another Ext., pick up handset and dial Ext. #.   To answer a call, just pick up the handset or press Handsfree.   To transfer a call to another Ext., while caller is on the line press the key under Transfer.  Then type in Ext #, then hang up or press Rls.   To make an outside call, pick up handset and dial 9.  Dial number as normal.

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