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Since November 2002, we who live in Norway are charged
186 Norwegian kroner or approximately 26 US dollars handling
fee for every package sent via USPS from the US by Nordisk
Express, the company you have chosen to process the packages
and to provide documentation to the Norwegian Customs Service.
This 186 kroner (or 26 US dollar) handling fee is arbitrary
and illegitimate.
We deem it totally unreasonable and unethical that we must
pay an illegitimate fee of 26 US dollars handling fee to
get our gifts and our packages.
As we see it, the sender has paid the USPS for the postage
that covers all the costs incurred until delivery. Consequently,
charging a 186 kroner or 26 US dollars handling fee to the
recipient is totally unacceptable, especially when the package
contains a gift of no commercial value without the need
for customs processing.
As far as we have been able to gather, the USPS is one
of the very few foreign postal services that does not deal
directly with the Norwegian postal service, and thus creates
such irritation and financial loss among package recipients
in Norway.
We write this complaint to make you aware of the unreasonable
and unethical practice imposed on us by Nordisk Express,
the USPS package handling partner in Norway.
We kindly ask you to take the necessary steps to stop this
arbitrary 186 kroner (or 26 dollar) charge immediately or
choose a different partner that can deliver our packages
without imposing an illegitimate handling fee and/or other
hidden fees in case Nordisk Express fails to stop its unethical
practice.
Thank you for your kind attention to this problem.
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