Credit Card Processing Services
Comparison of Three Online Companies
Summary and highlights from Credit Card Service web sites last accessed November 19, 2001.
PaymentPlus Analysis
CreditNet Analysis
CyberSource Analysis

PaymentPlus: Offers a software solution to integrate into your own business system. Generally, this is a viable choice only for a business that administers it's own in-house system. I would not recommend this option for the Exotic Woods case study. The welcome page for the company may be found at: http://www.paymentplus.com/home.php3

CreditNet: Provides services to both consumers and merchants. This "added value" aspect of their site demonstrates that this company understands the need to be responsive to the Internet Community and has a "Clue" a.k.a. "The Cluetrain Manifesto". To use their service to accept credit cards, you must first have a Merchant Account. The Merchant Account connects you to the credit card processor. CreditNet connects your Website to your Merchant account.

The website offers easily understood information on how to set up and use their services while likely offering a lower-cost solution then CyberSource. This is the service I would recommend Exotic Woods to use if they did not want to use Yahoo's services. For learning purposes, I plan on using the instructions to design a mock webpage that could be used with CreditNet services. Currently their services are only available for use in the USA market. Their homepage can be reached at: http://www.creditnet.com

CyberSource: Targets the Merchant market only and offers many services beyond their credit card program. Both software and service solutions are offered with the ability to transact business virtually anywhere in the world. While this company is the BIGBOY in the market, they maintain a personal aspect to their business which is revealed in reading the Corporate Culture page. http://www.cybersource.com/company/culture

The site contains many pages including well written information about the company that demonstrates that they also "have a Clue." Their site can be reached at: http://www.cybersource.com

General notes:

This lesson from the New Perspectives on E-Commerce text book, page EC 5.43 - Case 2 involved a redirect from Charge Solutions to Paymentplus. Fee information was not available on any of the sites unless one sent them an e-mail usually using a form which asks for general information about your site and product.

The text book provides outdated instructions to get information on how a credit card processing system works but after some searching, I was able to find this information on both CreditNet and CyberSource.

The founder and CEO of CyberSource is also the Chairman of Beyond.com which offers a free message board service that I setup for Item 6 of this assignment.

An interesting observation for web designers (revealed by the extensions on the web pages) is that each of these sites used different types of web page code. PaymentPlus used Perl (php), CreditNet used the standard Hypertext Markup Language (html) for most of the site with a few Perl pages, and CyberSource used XML which conveys that they are a "cutting edge" company by using this recent technology standard.

My analysis of each of the companies and information on how credit card processing systems work can be found through the below links.

 
PaymentPlus Analysis

Text Book Credit: New Perspectives on E-Commerce - Introductory. Perry, James and Schneider, G.P., Course Technology, a division of Thomson Learning, 2001. http://www.course.com


Top of Page