During a time when major airlines were going bankrupt, including our
national carrier, Air Canada, it seemed impossible to find any kind of
airline job. After all, thousands of other pilots had more flying
hours than I, and, more importantly, they had friends working for airlines
who could recommend them. I had a few hours of jet time and a type
rating on an obsolete airliner, so I went calling and ran into the usual
array of deals that never quite came through.
A couple of freight companies out of South-East Asia tried to start up
with Boeing 727s and offered me some flying, but then their contracts fell
through within days of my departure date. A company offered to sell
me a type rating on a Boeing 737, but at $20, 000, it seemed a
little expensive, especially when the salesman wanted a $5000 deposit
before I could find out if the Canadian government would fund part of it
for me. Two other groups of people I talked to were trying to start
up airlines, but they were (and still are) having problems finding foolish
investors with lots of money who were interested in aviation.
Finally, I found a honest and reputable company that offered me a
well-paid job...on fire patrol with a light twin aircraft, fixed-gear, in
northern Saskatchewan. Their head office was in Flin Flon, Manitoba,
but I started packing to move to their sub-base, a tiny airport with two
aircraft (one for me) and a town of a couple of thousand people. I
checked the weather on the internet and found that the temperature was -35
C in blowing snow with a 25 knot wind gusting to 35. I did not
care. I was going.
As I was packing my arctic clothing, a wonderful airline from Atlantic
Canada called me up for an interview. What could I do? Before
I went to the interview, I had to tell the honest and reputable company in Northern Saskatchewan what I was doing. After all, they
seemed so open with me, I could not spend their money on a checkout, then
leave them. So, it was a gamble whether I would again end up with no
job, after having accepted a perfectly acceptable one. I was highly
motivated at the interview. From the very beginning, the good old
boys from "down home" in Atlantic Canada kept things friendly
and non-stressed. First, this being a discount airline, one captain laid out the salary and benefits, which were perfectly acceptable to me as
a single person, but could be a problem for a recently-unemployed Air
Canada pilot who might be used to the same amount of money, but on a
monthly, rather than yearly, basis. In other words, $22 000 CAD
($14,000 USD) during training. Then the friendly captain said "Well, do we need to
do the rest of the interview?" They could have paid me anything
in training. Who cares? Training is over in a couple of
months; you are not going to spend a year at that salary. I just wanted to fly the Boeing
737s they had.
Maybe that is why big airlines are going bankrupt. People like
me are willing to fly for discount airlines for modest salaries, which
allows for modest ticket prices, which puts major airlines out of
business.
Working for an East-coast discount airline, there are benefits. Sure,
the training pay was less than I was receiving from employment insurance,
but the only
base they have is in a semi-rural location where housing is just about the
cheapest in all of Canada. Modest houses can be had for $50 000, and
cottages within an hour drive can be had for $30 000 CAD. Being in Atlantic Canada, the weather never gets exceptionally
cold and there are plenty more things to see and do than in Flin Flon,
Northern Manitoba. There were a few technical questions on the
interview-alternate minimums, holding speeds and so on, which I answered, but the main point
I wanted to convey was that I really, really wanted to work there.
From the interviewers' standpoint, they were mainly interested in seeing
whether I got along with people who I flew with. Typical questions
to bring out the bitterness in a candidate are along the lines of
"tell us about an occasion when you had a conflict with a
captain", "tell us about someone who you disliked flying
with". This is the time for the socially maladjusted to start
rambling on about what a bunch of idiots they are always stuck with,
followed by assurances that the new company will be just fine; they will
be happy here, even though they have complained about everyone else they
have worked for or with. My theory is that people are people, some
rational and some otherwise, regardless of the company, the industry or
the country you are dealing with. You have a choice to get along and
be happy or to take issue, argue and attempt to impose your opinions on
people with different viewpoints from your own. Think about
it! What kind of person would change their unreasonable attitudes
simply because someone presented them with a reasoned and logical argument
to do so? Only a reasonable person would do so, which by definition
means that their attitudes are reasonable to start with. Everyone
else needs either a long time or traumatic events like divorce, death or
near death experiences to change attitudes. You are not going to
change your colleagues' opinions about gay marriage, American foreign
policy or euthanasia over the course of your crew pairing, so why do you
not just pipe down and change the contentious topic to the familiar
favorites in the cockpit? Those favorites would be sex, salary and
seniority, in that order. Fortunately for me, with all the nice
guys who happened to be chief pilots at my previous companies, my
references were just superb. I called to confirm that the airline
guys had actually checked my references, and to say thanks. I would
like to claim superior social skills, but the reality is probably that I
have been fairly lucky to work with people who I happen to consider
reasonable, simply making it appear that I can get along with anyone.
Since the Experimental Aircraft Association's convention in Lakeland,
Florida, was going on and I was now unemployed, I figured this was a great
chance to go, especially after receiving a free credit of $300 US from
Delta airlines for missing my flight out of Atlanta a year back
(completely my fault; I was eating Chinese take-out as the plane was
pushing back). After
taking the wrong bus from Tampa airport, getting stuck in Plant City,
Florida and spending a night in a tent with a dozen mosquitoes, I checked
my voice mail the next morning and found out I had a job offer! The
Boeing 737 could be mine IF I would fax my acceptance back in. Have
you ever been to Plant city? It is not big. But their chamber
of commerce had a fax machine and I had a job. Off I went to
beautiful Atlantic Canada.
This airline training experience was radically different from the first
airline. It was so pleasant. What was going on?
The ground school was easy. There were hardly any numbers to
memorize: the instructors actually insisted on us using the red
radials on the instrument dials rather than memorizing a series of numbers
representing oil pressures, exhaust gas temperatures, and engine
speeds. The whole focus of the training seemed to be to instruct us
on how to fly a Boeing 737, rather than evaluating us for possible firing
if we did not make standard.
Was it just me finding it easy because I already flew similar
jets? For a reality check, I asked the other 6 people in ground
school and they all had high marks for the method of instruction and said
they had great respect for the training process. That is just about
the exact opposite to what everyone I talked to at my last airline said
about their training process. A typical comment at the new airline
was "boy, these guys sure are trying to make us feel confident about
flying the 737". No, it was not just me who thought that the training
was made easy for us.
Was it the simplicity of the 737 that made it easy? Well,
perhaps, since the Boeing 737 is like a Boeing 727 with one less engine
and all the ugly engineering fixed up and automated. There is no
doubt at all that the B737 is one of the best designed planes in
existence. After all, it is the most popular jet airliner of all
time. Something must have been done right on it.
Perhaps the simulator training was so enjoyable because of the location
of the simulator: Miami, Florida. For some Canadians who were
working the Arctic, Miami with its Art Deco district and topless models on
south beach is just about as close to paradise as we could possibly
hope. Every day I went swimming in the outdoor pool or the ocean,
which just is not reasonable in northern Canada. After picking
up some coconuts and mangos from the ground and having them along with the
outdoor grill we fired up each day, I was
considering moving to Florida for retirement. I just need to find a
way to keep my Canadian medical plan. Yes, the location definitely
beat Pittsburgh, my last sim base.
Maybe it was the excellent quick reference handbook that the airline
borrowed from USAir. Thousands of people had used and modified this
quick reference handbook, optimizing it over time so that it was a model
of simplicity and functionality. There were practically no memory
items, with the checklists being an excellent balance of minimalism and
thoroughness. I think using procedures from a large, successful
company that has an excellent safety record is a good idea. A big
company can afford to have people spend a lot of time specializing
in quick reference handbook refinement. A little bush airline with a
training department comprised of people who are flying their first jet
aircraft just does not have a chance of producing the same kind of slick
product. I wonder why my last airline did not also borrow procedures from
some longtime jet operator? It seems to me that they spent a lot of time re-inventing the wheel,
creating labor for themselves as they endlessly refined checklists. Since
the aircraft we were flying were popular models that were just about obsolete,
many other people had already gone through the process of checklist
refinement for over thirty years on exactly the same aircraft. Why
not use their accumulate labors and save your own? My present budget airline agrees: they do things the
easy way.
At the end of the day, though, what really made the training experience
optimum was the instructors. The training department was comprised
of people who actually seemed to enjoy teaching and had some training as
professional instructors. They understood that students would make
mistakes during training, and it was no big deal, just a part of the
training process. I did a couple of wild gyrations on the engine
failure in the go-around exercise. It was a non-event. We
simply reset the simulator and tried it again, and it worked fine.
There were no raised voices or threats of washout. After a couple of
successful tries the instructor actually asked "you want to try it
again?" Imagine! Feedback, rather than just threats
that we better "get better" without specifying how.
There is more than one way to train a pilot, and I think I have just
experienced the right way.
The initial simulator check ride was a standard, out of the book event,
with a non precision approach to a go around with an engine failure, a
single engine precision approach, a hold, some steep turns, stalls, and
finally a visual approach in clear conditions--but with no trailing edge
flaps. For fun, on the last approach, I coupled the autopilot and
let it fly as I looked out the window. After all, after doing all
the hard instrument work, of course I would mess up a visual approach in
clear conditions, so why not let the autopilot try?
After the check ride and the trip home through the empty and
security-paranoid US airports, out we went for three circuits back home in
the Maritime provinces. Each circuit clicked off 2000 pounds of fuel, so it was
encouraging that our landings were indistinguishable from landings on line
as a passenger in any 737 I have been in. The Boeing 737 is an easy
airplane to fly, and easy to land as well. Voila! I was a type
rated Boeing 737 pilot.
Out on the line, the flying was just the kind that I wanted: lots of
takes and landings, with fairly short legs to keep boredom away.
Leave the 747-400 with automatic everything for later, when I have lost
interest in actually flying the aircraft. All the routes are
daylight hours, so even though there are early mornings, there are never
nights that start at 2100 and end at 0900 the next day, like I had been
doing with night cargo. There are overnights, which are great fun in
places with spectacular scenery, like St. John's, where you can hike up
signal hill to see icebergs in the Atlantic, or if you prefer more urban
entertainment, Toronto, where every vice, legal or otherwise, is available
a short distance from the airport hotel.
Line indoctrination was another surprise. I expected a lengthy
debrief after each flight, then volumes of writing in a confidential folder
at the end of the flight, just like my last job. No such
thing! There were just a few hints on how to do things better,
rather than observations of the obvious when things were less than
perfect. At the end of a series of flights, the check pilot actually
wished me a good day and walked away, leaving me with my line indoctrination
paperwork to pass to the next check captain. It said "minor
points debriefed", then listed a couple of pointers on how to improve
my game. Where was the lecture? This was fantastic! I
made up my mind that when I became a check pilot, I would say less rather
than more, and what I did say would only be constructive things to improve
the candidate.
At one station stop, I was treated to a
first-hand view of how the budget airlines are succeeding against much
larger and entrenched full-service, unionized airlines. I was
waiting at the gate for our plane to arrive. Since we do half-hour
turnarounds everywhere, any time that the previous flight is late simply
cuts down on the time available to do a walk around, get a clearance, set
up the navigation aids, and calculate a weight and balance report.
So, I usually wait outside the gate, so that I can start my walk around
right after the engines are shut down, as the turbines are still winding
down and the passengers are just starting to file out of the plane on to
the bridge and the incoming crew is just starting to collect their
possessions on their way out of the cockpit. There is no waiting
around involved. I could see our little 737 on approach as an Air
Canada A330 taxied up to hold short of the apron area. I assumed
that he was waiting to use the gate occupied by another Air Canada flight
on my right, rather than the vacant gate on my left. But he was
blocking the taxiway to the apron, so that our plane would have to taxi
further around to get to our gate. I mentioned this to one of the 5
Globe ground crew who were waiting around and he said "Nobody but an
Air Canada lead hand can marshal him into the gate. We are all
waiting here, the gate is empty, but the lead hand is occupied over
there." He was waiting for a gate that was already
empty! Only union rules prevented him from moving forward a hundred
meters and unloading. This huge jet was sitting with its engines
running, hundreds of people were waiting a hundred meters away from an
empty gate, and there were competent ground crew from a local contractor
that does work for Air Canada, all in place, and all waiting for the
unionized lead hand to be free from a late push back from the other
gate. He was still waiting as our jet pulled in, I started my
walk around, the contract baggage company started swarming over the plane
and the incoming flight attendants started cleaning the cabin, ready for
our incoming passengers in 15 minutes. Obviously, the union agreement that
only a company man can be marshal in the aircraft was meant to protect
union jobs from being contracted out. However, these rules have
created inefficiencies that only a monopoly can sustain. With a free
market, competing companies have found cheaper ways to deliver the same
product. When the captain finally did ease the big jet into the gate, none
of the crews seemed to be in any rush at all to get things done--people
sauntered up to marshal the plane in, the ground crew parked their
equipment, then disappeared, while getting paid twice as much as I
do. I thought to myself that if Air Canada keeps this up, I have a
bright future here at my discount airline.
In times of turmoil such as there is now in
the airline industry, I was ready to live in northern
Saskatchewan in order to fly fire patrol. By the grace of God, I am in a great
town with a wonderful company flying a plane that I have always wanted to
fly. I think there is a God, and he is watching over me.
_____________
Well, the first recurrent simulator has come and gone, and the little
airline is making plans to be a bigger airline, with new leases on more
fuel-efficient Boeing 737-500 series. It will take a few years of
good luck, but the future looks bright for me to be in the left seat in a
couple of years. Of course, a couple of years in the airline
business could bring all kinds of changes, including buyouts and
startups of any number of airlines. At least there is the promise of
growth at our company. My last company is still laying off people
and buying jets out the 1960's to replace their jets out of the 1970's.
Things are definitely looking up in the airlines and the economy in
general, though.
The
day to day line flying is feeling really comfortable now. It used to
be that weather at 200 ft and 1/2 mile visibility really grabbed my
attention as in "hey, the weather really dropped!"
However, after a number of flights where the weather was 40-knot fog with
a ceiling of 100 ft, 200 ft and 1/2 mile seems positively benign.
All that is necessary is to follow the rules of fuel and alternate
airports: you make as many approaches as you can with the fuel you
have, then you proceed to your alternate, where you know the weather to be
acceptable because you checked it before beginning the approach at your
destination. Bad weather is nothing to be afraid of; just
respectful. You do not have to go to your first intended destination, nor
do you have to stay around in heavy ice conditions. The thing that
concerns me most is running of the end of a slush-covered runway, which is
easy to do in a jet, especially if you land with a tailwind. My former colleague did
this, providing a maintenance school in Newfoundland with a complete
737-200 (minus engine) to practice on. Not to worry: like many
people who have accidents; he got a job at Transport Canada.
Apparently the government regulators like to hire people who have
real-world experience breaking airplanes. My theory is that
government work is kind of boring, so to cut down the turnover, they hire
pilots who have some kind of accident record that prevents them from
getting hired away.
Being old aircraft, things break on the 737-200 on a
regular basis, which provides some variety in the routine. What goes
wrong? Well, to me: pitot heat module cooked, pressurization systems
failing the auto mode, anti-ice systems not working, leading edge flaps
not indicating, landing gear linkage binding, hydraulic accumulators
failures and autopilot failures. Oh yes-and two engine
replacements. We never shut the engines down since we were landing
right away anyway, but once we were on the ground, maintenance told us to
deadhead home while they got another engine. Most of the time, some old
electrical component has a bad connection. The 1970's era autopilot
and heating control systems are the most suspect of all the systems on
board. This is not counting the airborne communications and
reporting system (ACARS), which has regular fits, but has almost no effect
on our operations since we just use the radio instead. For an aircraft
that is just about as old as I am, though, the Boeing 737-200 must have
been designed amazingly well to be running economically even today, three
decades after manufacture. Sometimes the failure is human induced,
such as the oil cap that bound up the thrust lever linkage on the takeoff
roll, prompting a rejected take off. Most of the malfunctions are caught
on the ground. The most fun I ever had was the complete loss of B
system pressure in flight, allowing me to actually call for the quick
reference handbook, just like down at simulator. My moment of glory
was short lived, however, since we quickly discovered that the captain had
selected the hydraulic pumps off when I had called for the engine anti ice
to be turned off.
Variety is added by the various other personalities for crew members.
The days are seldom boring. Sometimes the Ground Proximity Warning
System goes off on approach over the rugged terrain leading up the
airports in Newfoundland, triggering an avoidance maneuver in instrument
conditions until the captain shouts "disregard! disregard! I should
have warned you about that on this runway...the cliffs come up fast...it
always does that." Most of the pilots are born and
raised in Atlantic Canada and following the laid-back east coast
tradition, they are very relaxed to fly with. Sometimes,
maybe, a few of the guys are a little too relaxed: once I
called for anti ice to be turned on before descent into the clouds, then
found it was already on. This costs a bit of extra fuel, which is
annoying after we have been cruising along in the clear air for the last
45 minutes. The captain had turned on the anti ice without saying
anything, then forgot about it. Another time, the autopilot seemed
to be holding a lot of aileron in order to keep the heavy wing up.
One wing can be heavy if the fuel is imbalanced; that is, there is more
fuel in one wing than the other. The fuel can be balanced again by opening
the cross feed valve and turning off the fuel pumps on the light wing. Of
course, if you start a cross feed without saying anything to the copilot or using a
timer, then forget about it, a large imbalance will occur, which of course
was what I discovered. Following the standard operating procedures, we would never run
into confusion. Not that I want some kind of rigid, Nazi-style
fanatical dedication to the more esoteric semantics of our SOPs; it would just
be nice to share what you are doing with the other pilot. On
the other hand, it livens life up a bit when the plane starts banking all
by itself on autopilot, just like it did when the autopilot failed the
last 2 times. The captain has decided to switch to
heading hold mode and use his heading bug to steer. Now that you are
awake, you can start steering again. Thinking positive, I am going to have
to remember my copilot days when I become a captain. When that
happens, I am going to announce every change in aircraft
configuration or navigational input, no matter how incompetent or
unresponsive the copilot appears to be.
If the other pilots get
predictable, then there are always the flight attendants to provide a
never ending source of entertainment. Typical flight attendants are
young ladies on their first real job, or young gay guys. A straight
male flight attendant is an exceedingly rare bird, but they have been
spotted. It seems that whoever is hiring flight attendants wants
beautiful, as well as bilingual, people to be the face of the
airline. In fact, some the customer service agents and flight
attendants are so pretty that our advertising department has started using
them on posters advertising our airline. Given that these young
ladies are both beautiful and young enough to be impressionable, there are
all kinds of opportunities to start having a romance or three with them,
even if you do run the risk of a sexual harassment complaint and losing
your job afterwards. I was recently thrilled when one flight
attendant, upon delivering our snacks to the cockpit, informed me that
another flight attendant was quite infatuated with me. Intrigued, I
asked "well, is she married?". Unfortunately, the reply
was "Did I say "she?" Did you hear me say the word
"she"?" A man!?! Who? Maybe it was the
gay guy the company fired for smoking dope in his hotel room, then sharing
that information with his fellow crewmembers.
A couple of the pilots took it upon themselves to
start a little committee to ask the boss for more money, given that we are
the lowest paid airline pilots in Canada. They have my full support
and respect just for attempting to do such an unrewarding task. In
my experience, any pilots that attempt to negotiate wages and working
conditions get abused by their fellow employees. After all, everyone
has their personal wishes and pet causes to pester the representatives
with. Management generally sees a
nascent pilot union starting and considers the representatives to be pinko-communist
agitators incubating a revolution. There is just no war like civil
war to tear a country or company apart. Nevertheless, after a few
years of meetings and untold personal struggle, taking abuse from both
fellow employees and management, generally some kind of contract is signed
just before the company is sold or shut down. Unions have a place;
especially when the boss is abusive as well as being cheap. The
present boss is very pleasant; not abusive at all. Besides, she is
pretty as well.
It seems
to me that profit sharing is an excellent vehicle for remaining
competitive, which is probably why so many budget airlines use it.
That way, wages can be rock-bottom, yet employees are motivated to do
everything possible to save money to increase their profit share.
Companies where the employees
are enthused about profit sharing and stock options are going to bend
over backwards for their customers. It is the little things, like
actually smiling at a passenger, helping them with their bags, or going
personally to sort out some concern of theirs, that make an airline
successful in ways that multimillion dollar advertising campaigns never
can. Passengers talk; they tell their friends about their
experiences, both good and bad. I hope that people's experiences
with me have been good. If so, my future looks bright.
------------------------------------------------------------
A
year later...
The future does look bright! There are all kinds of
rumors of new 737-500 series aircraft to replace the older Boeing
737-200's that are presently the backbone of the fleet. In fact, the
chief pilot called myself and 7 of my closest friends and asked us if we
wanted to fly the the Boeing 737-500...why yes, sure!...or whether we
wanted to stay on the 737-200 and possibly qualify for a faster captain
seat. Well, there is no salary increase on the new aircraft, but the
left seat does have a 20k increase, so for me, the choice was easy:
stay on the Jurassic jet and try for Captain sooner. The choice was
not so clear though, since 4 of 8 pilots chose the new plane and 4 took
the chance on becoming captain sooner.
Becoming a captain is
not a "slam-dunk, 100% guaranteed" procedure at our
airline. Although the checking and training department are very fair
and excellent teachers, anyone can get stressed out and mess up a
simulator ride or line indoctrination. There is no way the the
flight tester can pass you if you do not actually show him that you meet
standards! For a few people, that meant waiting for another
chance--or even becoming discouraged and trying another airline. It
seems that there are more problems with judgment and poor attitudes
towards training suggestions than there are with physical manipulation of
the controls. In other words: you are a student once again
when becoming a captain. Take the advice of the trainer.
Consider it. Wait until you have some experience in the left seat
before publishing you views on how things are to be done. If you
must share your feelings, do so on an internet website without any
names-nobody reads these things anyway.
Well, it will be a couple of
months, then perhaps I can write about captain training.