We have created a complete and effective assessment tool to be able to provide a quick and cost effective outside IT assessment to the management of a company. The assessment includes findings and recommendations for the following 14  ITIL categories:

1.      Help Desk

2.      Problem Management

3.      Configuration Management

4.      Software Control and Distribution

5.      Change Management

6.      Service Level Management

7.      Capacity Management

8.      Availability Management

9.      Contingency Management

10.    Cost Management

11.    Security Management

12.    Operations Management

13.    Facilities Management

14.    Personnel Management

In addition, the IT Assessment has the following summary sections:

·         Executive Overview
·         Above Average Areas
·         Below Average Areas
·         Short-term Recommendation
·         Long-term Recommendations
·         Staffing Recommendations

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