Profesional Resume

6001 Bollinger Canyon Rd, San Ramon, California - 94583
Phone : +1 (925)8420774(Office)
e-mail : winuadi@ptcpi.com

To use my technical and management knowledge as an IT management for providing an add value services for customer

6.5 years IT Experience in PT Caltex Pacific Indonesia (The Biggest Oil Company in Indonesia) with the following details :

• 2.5 year IT Experience in Managing Customer Services (Team Leader of IT Helpdesk & Change Control, serving 18,000 internal customer)
• 2 years IT Experience in Business Solution (Client Server Application and Business Process Improvement)
• 2 years IT Experience in Application Maintenance (IBM Mainframe based)

IT Core Competencies:

• Call Center and Helpdesk Management
• Project Management
• Application Development Process & Methodology
• Outsourcing

International Certification :

• Certified IT Service Manager from Exin / itsmF, Netherland, June 1999
• Certified Project Management Professional (PMP) from Project Management Institute (PMI), USA. April 2000

Experience :

Team Leader of IT Helpdesk and Change Control (1998 - present)

1. Serve 18,000 internal Customers from 5 different districts
2. Manage 21(twenty one) IT Personal, for daily operation as well as for planning and budgeting, creating breakthrough for team improvement, as well as IT operation analysis
3. Coordinate with other IT Teams for better customer services (our company implement a process based focus group organization
4. Manage IT Helpdesk that provide services for all IT Matters; from Telephone&PABX System, Radio Trunking System, Satcom, CATV, to PC, Network, Workstation, Application both in-house and package system.
5. Ensure Single Point Of Contact Implementation for IT Services
6. Develop, implement, and monitor IT Change Control Procedures and activities
7. Facilitate other IT Teams to develop Change Control Procedure for any IT Application or Infrastructure prior to Put On Production
8. Manage yearly budget of US$ 5,000,000

Application Engineer in IT Application Deployment (1996 - 1997)

1. As a Project Champion for developing CMMS (Computerized Maintenance Management System) Application for Duri and Minas SBU which used to maintain approximately 1,000,000 equipment for supporting our oil production activity
2. As a Project Champion for developing Integrated Drafting Improvement Team, a team that has a task to integrate all drafting system in Caltex Pacific Indonesia (CPI), so that the documentation of all drafting is standardized, and a standard software used for al drafting team in CPI. The team recommended to all CPI drafting team to use Microstation 5.0 Windows version, with the integrated storage system in one centralized server
3. As a Project Champion for developing PIDOD (PG&T Daily Operation Database) Application, an application that used for documenting any activity in CPI PG&T (Power Generation & Transmission). The application was built using Oracle 7.3 and Developer 2000. This application also provide around 15 daily report for PG&T Management which will be used to make any decision for their team.

Analyst Programmer in Computer Application Department (1993 - 1995)

1. Maintain CPI Financial Application. CPI Financial Application was a very big applicatioin writen using PL/1 and COBOL Language which support all CPI Financial activities.

Projects :

1. Team Leader Site Coordintation (Project Management, Deployment, and Communication) of CASTIL (Caltex Standar Information Link) Project in CPI 1999 - now. The project will radically change the end user interface in CPI by providing a highly standard desktop for all users.
2. Acting Team Leader of Hotline - IT Customer Services. During that period, I conducted a study that yield a concept called Single Point Of Contact for all IT Services in CPI.
3. Involve in CIT (Calfais Implementation Team) as Change Control and Helpdesk Team Manager. My role is to develop a standard procedure for Calfais Helpdesk and Change Control. During this project I was working together with one consultant from Texaco (Our Parent Company from US).
4. Involved in EyeGlasses Team. A team that provide a conversion program during CPI major re-organization in 1995. This team provide a temporary solution while waiting for Calfais to be implemented.
5. Involved in CABE (Calfais Analysis Business Enhancement) Technical Team. A team which was formed to streamline changes during our new financial application implementation (CALFAIS). On that team my role is to lead 6 Jr. programmer to develop feeder system from old system to the Calfais system.
6. Involved in Minas CREDIT (Cost Reduction Team), A team that pursue an effort to reduce CPI Oil Lifting Cost. My role is to provide an accurate data from our Computer System that will be used for further analysis.

Present paper " Deploying Single Point Of Contact (SPOC) Concept for Application Support-Lesson Learnt from Calfais Support-Case Study for Application Helpdesk " in Call Centres Asia '98, 31 March - 2 April 1998, Shangri-La Hotel, Singapore

Sarjana Teknik Elektro (equal to Bachelor of Degree) in Electrical Engineering from Institut Teknologi Bandung, 1993

1. President of The ITB Electrical Engineering Student Association for period 1992-1993
2. Secretary General of Ikatan Alumni ITB Riau Chapter 1999 - 2002

Will be available upon request

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