Confidentiality
Is all of my medical and credit card/payment information kept 
confidential - who gets to see it?
"Yes. All information relayed to us is treated as confidential and will 
only be seen or reviewed by Paylessformeds employees and the 
Canadian Pharmacy employees on a "need to know" basis." 

Who gets to see the information I've submitted in the patient 
questionnaire?
"The only people that get to see your file are person employed by 
Paylessformeds and the Canadian Pharmacy working in a 
patient/customer contact position. Your file - including the payment 
information is consider confidential and will not be viewed or shared 
with anyone outside of or not employed by pharmacy." 

What kind of "special" safeguards do you have in place to stop 
my information from being shared with anyone else against my 
wishes?
"All garbage is shredded and each and maintain a confidentiality 
agreement with the understanding that all information received from 
customers is confidential." 

What happens if my shipment never arrives?
"If a shipment does not arrive within 21 days, the Canadian pharmacy 
will either fully refund a customers payment or will reship the order. 
You (the customer) will be offered a choice of either of the two 
options." 

What happens if customs (or related agency) "seizes" my 
order?
"If a shipment does not arrive within 21 days, the pharmacy will either 
fully refund a customers payment or will reship the order. You (the 
customer) will be offered a choice of either of the two options." 

How are my prescriptions sent to me - is the box marked or 
other wise labeled as containing prescription drugs?
"Your drugs will be sent to you in a box marked only with the 
pharmacy's return address - there is never any indication made of the 
contents of the box." 

Can my wife/husbands order be combined and shipped in the 
same box in order to save on the shipping cost?
"If you have a significant other in the same household that orders 
items from us at the same time we will (at your request) ship all the 
items in the same box for the one $15.00 charge." 

How long will it take to process my new order and ship my 
drugs?
"Your order may take up to 3 days to process and up to 14 days for 
shipping provided that there are no problems with your order (i.e. 
missing information, credit card processing difficulties). In addition, 
the postal system is currently experiencing delays in the western and 
south-western areas of the U.S. owing to mail volumes at customs 
facilities in those areas. The affected states are as follows: 
> Washington 
> Indiana 
> Oregon 
> Nevada 
> California 
> Arizona 
> New Mexico 
> Utah 
> Wyoming 
> Colorado 
> Montana 
> Florida - Even though this state is in the east, it has been added 
to the list because the U.S. Customs inspection regime has been 
increased here as well. 
As a result delivery times may exceed our maximum 14-day delivery 
time expectation. As a result, our 14-day re-ship policy will not be in 
effect for these affected areas. If you live in one of these affected 
areas, please plan your prescription order lead times to compensate 
for the possibility of a delivery delay. 

Refills - How To / How Long 
After my refills have run out, do I have to submit a new Patient 
Questionnaire?
"No. You are required to fill in a new Patient Questionnaire every 12 
months or if you have a significant change in your medical 
circumstances - which ever comes first." 
"If your medical condition changes, you are required to complete a 
new patient questionnaire form." 

How long will it take to fill an order for my refills?
"Your order can take up to 14 days for shipping provided that there 
are no problems." 

Once my refills have been exhausted can my doctor "call in" for 
refills?
"No, once your refills have been exhausted you must submit (either by 
fax or by mail - refills "called in" by doctors will not be accepted) new 
prescriptions in order to continue receive shipments." 

How do I initiate the shipment of my refills?
"In order to get refills shipped you must call, fax or email 
Paylessformeds or the Canadian pharmacy and request that the refills 
be shipped. Paylessformeds and the Canadian pharmacy will not ship 
refills without the initiating request of the patient."

Sales Tax 
Am I obligated to pay any form of sales tax when I order my 
drugs from you?
"No. We do not charge any form of sales taxes on your purchases. The 
only charges other than for your medications that you will see on your 
receipt will be for shipping charges and non-prescription items - if you 
order them."

Same Selection of Drugs?
Will the Canadian pharmacy always maintain the same 
selection of drugs permanently? 
"No. The Canadian pharmacy may revise and discontinue products at 
any time without prior notice."

Transferring a Prescription? 
Can I get my current prescriptions transferred over from the 
pharmacy that I presently deal with in the United States?
"No, we cannot transfer prescriptions. We require new prescriptions 
from your current doctor for all of the items that you require."

Under AGE 18 /Child permission 
I have a child that is under eighteen years of age, do I have to 
sign the patient questionnaire on his/her behalf?
"Yes. Paylessformeds and the Canadian pharmacy only deals with 
people who have met "the age of majority". If you are purchasing on 
the behalf of a minor, we will require the guardians' signature in the 
Patient Questionnaire."

What if I am not Approved? 
What if your Canadian doctor does not "approve" the 
prescriptions that my doctor approves for me?
"If our doctor will not approve a certain prescription, our pharmacists 
will not be able to fill it. You'll have to source the drug from a 
pharmacy in the United States."

Why can I buy from Canada? 
Are all drugs less expensive in Canada?
"No. The majority are less expensive, but there are some exceptions." 

Are all drugs available in the States available Canada?
"No. We do not have all medications that are available in other parts of 
the world. We do have the majority of medications available in 
Canada." 

Why do some drugs have different names in Canada?
"These are trade or brand names registered by the manufacturer. In 
different countries manufacturers will often use different trade names. 
The medications have the same active ingredients, but may look 
different and have a different trade name. (For example Prilosec (U.S.) 
and Losec (Canada), or Augmentin(U.S.) and Clavulin (Canada)).

Why do we not sell all drugs?
"We legally cannot ship any narcotic or controlled substance across the 
border. We also will not sell any potentially habit-forming medications 
or items that require special handling such as refrigeration."

Will you accept my insurance?
"Unfortunately no. We are located in Canada and because of this we 
cannot accept any foreign insurance. We will however, provide you 
with a proper receipt for insurance purposes. Your insurance company 
may or may not accept our receipts." 

Contact us for further information or questions.
Call 9-5 EST Monday-Friday 407-351-1027
Or email us at customerservicet@Paylessformeds.com