Types of Support Analysts

The Eager Beaver: "Sure, I can write an emulation program by this afternoon ... one of those new boxes? I'd sure like to get my fingers into one. I think I know where there's one just down the hall ... "

The Know-it-All: "Well, I could tell you how to do that ... but I think I could recommend a better approach ... "

The New Kid: "Do you have a dog? ... My name? I'll have to get back to you on that."

The Psycho: "READ MY LIPS, YOU BOZO! Are you STUPID or something?! YOU CAN'T DO THAT!"

The Counselor: "Oh my. Oh dear. Uh huh ... yes ... and then what happened? ... yes, I have plenty of time ... oh, no, no problem, that's my job ... "

The Intimidator: "Why did you do THAT?! Haven't you had any TRAINING?! Don't you know Section 5.1.2.1.1 of the IEEE spec?!"

The Veteran: "Oh! That's there for backward compatibility. They added it in rev 2.00.03 but they didn't document it."

The Crispy Critter: "I don't know. I don't care. Your problem, that says it all, I have my own to take care of. Why are you using this product, anyway?"

Technical Support Recording

Procedures to Follow When Calling Support

Types of Support Analysts

If GM Had a Support Line For People Learning to Drive

Calls To Support

Things You Don't Want to Hear From Support

Star Wars Jokes
College Jokes
Tech Support Jokes
Everything Else!

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Feel free to email me at dhouten@ecs-inc.com.