Consulting Style Attributes

Customers should describe the style of consulting in terms of the following attributes:

Open

Willing to work with other suppliers. Do not try to force-fit solutions. Customer determined engagement points.

 

Consistent

Quality of consultants and approach to delivery is consistently high and reliable.

 

Participative

Approach based on team-building and the active involvement of customers. Focus on consensus and commitment, not just theories and recommendations.

 

Practical Experience

Solutions based on what has been tried and proven in practice. Consultants are practitioners not just advisers.

 

Flexible Methodology

Consultants use structured techniques, reference models, and delivery templates, but these are used to support the delivery process, not constrain it. Methodology is treated as a working discipline not a religion.

 

Multi-Skill Teams

Able to mix and match consultants with different expertise to provide holistic approach to customer problems.

 

Global Access to Expertise

Consultants with appropriate skill can be obtained irrespective of which organizational structure they are located. There are no stove-pipes.

 

Driven by Customer Needs

Mind set is serving customer needs not selling prescribed services. Consultants will not propose "solutions" without first establishing requirements and priorities.